Minster Law Limited

I had a motorbike accident and had no idea what to do. The third party driver had disappeared leaving me in ’no man’s land' Gemma Susca-Lyons of Minster Law stepped in and guided me through a nearly 3 year journey of medical and phsyio appointments. She secured interim payments from the absent defendant’s insurer to allow me to be treated for my injuries and some towards my losses. After nearly 3 years I’m happy to say that Gemma secured a settlement which allows me to move on. Her professionalism combined with her kindness saw me through some very stressful times. Thank you so much Gemma. I highly recommend Gemma Susca-Lyons of Minster Law.

Unprofessional. Unreliable. Unresponsive. They will fob you off with excuses . Not put through your complaints . Never return a call . And basically run a circus

Inspite of complaints, amazing patience & constant reminders- Minster Law have unprofessional, systems which irritate by spouting inaccurate emails & very difficult to speak to.

Communication is extremely poor and non existence. The paralegal dealing with my case cannot read Reports correctly and has caused significant delays. When sending an email or telephoning they do not get back to you. The complaints department think this is acceptable. No matter how much you complain they don't care. My case has gone past the three year limitation period and when told they are going to instruct a Consultant to produce a Report this takes months. I am still waiting since August 2025 when the initial report for one Consultant recommended seeing a Pain Management Consultant to assist with my claim. If you have an alternative to Minister Law for goodness sake use them as this company is a shambles. AVOID AVOID AVOID

Absolute sham of a company. I've just made my 11th complaint to them which is a of my time as they acknowledge and do nothing to push the claim forward and finalise it. It's been 4 years since my accident and in that time, they lost my initial claim report, didn't file to the write track, gave me a doctor who made up his own report and listened to nothing I said and I've been ignored for months on end, multiple times. They do nothing unless I chase them and even them the action is short lived, before they ghost you again. They don't even have real solicitors handling the cases, even after reporting them to ombudsman, it's still just paralegals doing nothing. Total time wasters and I can't believe my car insurance company recommended them. AVOID AT ALL COSTS