Minster Law Limited

Communication is extremely poor and non existence. The paralegal dealing with my case cannot read Reports correctly and has caused significant delays. When sending an email or telephoning they do not get back to you. The complaints department think this is acceptable. No matter how much you complain they don't care. My case has gone past the three year limitation period and when told they are going to instruct a Consultant to produce a Report this takes months. I am still waiting since August 2025 when the initial report for one Consultant recommended seeing a Pain Management Consultant to assist with my claim. If you have an alternative to Minister Law for goodness sake use them as this company is a shambles. AVOID AVOID AVOID

I would strongly advise others to think carefully before instructing Minster Law. Over the course of my case, I raised more than ten formal complaints due to repeated failures in communication, case handling, and client care. Despite submitting all relevant evidence promptly, much of it was ignored or only acknowledged after complaints were made. Key documents such as letters from my personal trainer and social media evidence were never considered, even though they were directly relevant to my recovery and return to work. Loss calculations were initially refused, then hastily and inaccurately produced using incorrect data, omitting vital information such as business impact and social media activity. I was pressured into signing the Schedule of Loss under the assurance that it could be updated later. I was not informed that this could limit future amendments or affect the defendant’s assessment. The deadline was nearly missed due to oversight and only met because I intervened. This likely impacted the fairness of the offer I received. There were also serious failures in contingency planning. During staff absences especially around critical deadlines no alternative support was arranged. Deadlines were only met because I chased them myself. Minster Law’s complaints process did not follow its own stated policy. I was assured that additional concerns could be added to an open complaint yet this was not done. Responses often felt dismissive aimed at closing the issue rather than resolving it or acting in my best interests. Most concerning of all Minster Law is now refusing to answer my questions including providing evidence that they submitted key documents on time. I have effectively been forced into accepting an offer without being given the necessary facts to make an informed decision. This is not informed consent it is being backed into a corner with no viable alternative due to omissions and lack of transparency. Overall I felt unsupported misinformed and pressured throughout the process. The handling of my case fell far below the standard expected of a professional legal firm. To add: We are 3.5 years in and still going.

If you're unfortunate to require the services of a Solicitor/Law Firm following an accident and your insurance company recommended Minster Law, please take my advice and give them the widest berth possible and find another firm, ANY other firm. We had a car collision in July 2024 where the driver admitted liability, my wife, son and I all sustained injuries that required physiotherapy for weeks, I'm already disabled from military service. Contact from Minster has been appalling from Day one. They stated quite clearly that my claim alone would be in the region of a certain amount, the actual amount ended up being less than half of what they stated and to add insult to injury they "forgot" to add the out of pocket travel expenses to and from the physiotherapist with vague assurances that their colleague who deals with the direct settlement meetings will "mention" the missing out of pocket expenses THEY admitted to forgetting to add. Another highly questionable issue is that there "colleague" appears to be the only person who deals with all the direct settlement meetings as this final stage has been festering for weeks and weeks. And these issues can be multiplied by three as it's exactly the same with my wife's claim and undoubtedly will be the same for our son. I feel that as they will most likely operate on a fixed fee basis with all the work done on a case management system (I worked for a law firm for 20 years) that enables them to employ people with little training in the finer points of legalities, there is little regard given to the the individual claim amounts for the clients as they'll undoubtedly operate a conveyer belt system pushing claims through as fast as possible to maximise profits. We're not angry, we feel hugely disappointed, let down and fobbed off by Minster Law which is a far cry from the service we received from the insurers which was exemplary. Rest assured the insurers will be made aware of these issues and disappointment and maybe it'll spare others, that have had a similar and already stressful, painful and upsetting experience from the same disappointment.

Minster Law 3.4(2.2K) Legal services in Durkar, England ‧ Closed Overview Reviews Services Photos About Reviews from the web Review Solicitors 2/5 88 reviews REVIEWS.io 1.8/5 19 reviews Google review summary Reviews aren't verified 3.4 (2,229) Reviews All solicitors174 motorcycle98 physio68 liability58 +6 Sort by Most relevant Newest Highest Lowest Laura T 1 review If you have the choice, run – don't walk – in the opposite direction of this firm. My experience was not merely stressful; it was an infuriating, year-long odyssey through a labyrinth of incompetence and disregard. …More C T 6 reviews a week ago New I was a little worried at first after seeing the negative reviews, but my own experience with Minister Law has been absolutely brilliant. From the moment they took on my case, the communication was excellent. Claire King, my case handler, …More Minster Law (owner) a week ago Hi, thanks for your review. It's great to read how Claire has been able to provide you with such fantastic service and support whilst she has been dealing with your claim and we're sure that she will be really pleased to read your feedback. Kind regards Helen Ward 2 reviews 2 weeks ago New Hi , I was involved in a car accident late 2022. I had a independent medical assessment , I believe in Oct 2024. In which the independent assessment advisor was not biased and advised me to drop my case. I had the report back in which some …More ❤️1 Minster Law (owner) a month ago Hi Helen, Thank you for getting in touch and we're sorry to hear about the issues you've experienced with the progression of your claim. Please can we ask you to send us a direct message via our website, with your claim reference number, enabling us to get this referred to the right department for you. We look forward to hearing from you shortly and will do all we can to get this resolved for you. Nick Edwards 5 reviews·1 photo 2 weeks ago New I have to say Paige Wilson Wood is a credit to the Company. When the procedure was dragging on frustration crept in, I contacted her and she was outstanding. She listened to my concerns, was understanding and sympathetic. She resolved any …More Minster Law (owner) 2 weeks ago Hi Nick, Thank you for your positive comments regarding the service you have received. We're sure that Paige will be really pleased. Kind Regards Andy Sturgeon 1 review 2 weeks ago New Absolutely terrible company. I was involved in an RTA in 2023, the other driver accepted full responsibility for the accident. I was put in contact with this firm to deal with my claim. If I could go back in time and find my own solicitor I …More ❤️2 Minster Law (owner) 2 weeks ago Hi Andy, We're really sorry to hear that you have had a bad experience with us. We've passed your concerns to the team and team leader dealing with your claim and asked them to contact you to address this. Kind Regards Nigel Rennie 5 reviews·8 photos 2 months ago Do no use minster law they are absolutely rubbish they are only after a quick turn around of customers who are willing to accept the first offer. They have had my claim since early June 2024 what have they achieved in this …More ❤️🙏4 Minster Law (owner) 2 months ago Hi Nigel, thanks for you review and feedback. We're sorry to read that you've some concerns here and whilst we're aware that you have discussed these with the claims team, we'll ensure that they have sight of your further comments and will ask them to do all they're able to progress matters and keep you update to try to resolve this matter as soon as possible. Kind regards Dan Baldock Local Guide·82 reviews·1 photo 2 weeks ago New If you have any need for legal support AVOID Minster Law at all Cost! 2 years waiting for the case to progress, rearended sitting in traffic at red …More Minster Law (owner) 2 weeks ago Hi Dan, We're sorry o hear that you have had a bad experience with us. Please could you provide your file reference and details of your concerns via the contact us section on our website so that we can investigate this mater for you. Kind Regards Adam Lee Local Guide·15 reviews·11 photos a week ago New Legal process has left myself and my partner worse off and caused more stress than the accident. …More Minster Law (owner) a week ago Hi Adam, thank you for taking the time to get in touch. We're sorry to read that you've felt some concerns around the handling of your claim and will pass your comments on to the claims department for urgent consideration and action in that hope that we can resolve any worries that you may have. Kind regards Mike Brown 8 reviews 2 months ago Poor service have to ring every 10 days to get info on claim when they said I would be contacted as soon as offer was received. Accident was Sept 2024 we are now in Feb 2025 still no resolution in sight communication is poor never heard the …More 🙏❤️11 Minster Law (owner) 3 months ago Hi Mike, We're sorry to hear that you've had a bad experience with us. Please could you contact us via the contact section on our website and provide details of your concerns and your claim reference number so that we can investigate your concerns. Kind Regards Shane Symcox 1 review a month ago DO NOT USE THIS COMPANY!!!!! Unless you like being treated like a mushroom, we are less than 3 weeks away from the 3 year cut off point and still nothing! I have had multiple file handler’s which I called to complain about, I was told …More 🙏🤯2 Minster Law (owner) a month ago Hi Shayne, thanks for your feedback. We're sorry to see that you've some concerns here and will ensure that your comments are passed on to the team and that action is taken to progress matters a soon as possible. Kind regards TINA BELL Local Guide·25 reviews 2 months ago TRUE PROFESSIONALS - HIGHLY RECOMMENDED My car accident claim was professionally dealt with by Minster Law from the start and the communication …More ❤️1 Minster Law (owner) 2 months ago Hi, thanks for getting in touch with your feedback and review. It's great to read how pleased you've been with Peter and the team whilst they have been dealing with your claim as we know how challenging it can be being involved in an accident and we always want to be able to provide the best service and support to our customers. We'll ensure that your comments are passed on. Kind regards A C 4 reviews a week ago New Worst company ever! Would never in my life go ahead with them. Only reason I did was my solicitor could not take on the claim as they don’t do car accidents anymore so advised to go ahead with themselves. Worst experience ever! Used legal …More Minster Law (owner) a week ago Hi, We're sorry to hear that you have had a bad experience with us. If you would like to provide your reference and details of your concerns via the contact us section on our website we could investigate this matter for you. Kind Regards jason bartle 5 reviews a month ago Had an accident in 2019 and was advised to claim for personal by my insurance company. Eventually I got settled but my daughter who took the brunt of the collision is still waiting to be settled. For the last 3 years or so we have messaged …More Minster Law (owner) a month ago Hi Jason, thanks for taking the time to get in touch. We're sorry to read your comments and will ensure that we pass this on to the claim handler for action to be taken to progress matters as soon as possible. Kind regards Alana A Local Guide·15 reviews·13 photos 3 months ago I had a car accident in September 2024. It’s now February 2025. I have no idea with who is dealing with my case. Every email that I receive is signed off with “Minster Law” with no personal phone number to contact the person directly. They …More Photo 1 in review by Alana A ❤️🙏7 Minster Law (owner) 3 months ago Hi Alana, thanks for taking the time to get in touch. We're sorry to read that you've some concerns with regards to the handling of your claim and we would be happy to look into this further for you. To enable us to do so, please can you provide your claim reference and further details via the contact us section of the website? Kind regards Scott Om Local Guide·20 reviews·3 photos 4 months ago Started off great with being kept upto date but then communication stopped and kept getting passed back and forth when wanting to sort out our physio treatment. The physio we were given couldn't offer us a time suitable and then we got …More ❤️🙏2 Minster Law (owner) 4 months ago Hi Scott, thanks for getting in touch. We're sorry to read that after a positive start you've some concerns in relation to your claim. If you'd like to provide your claim reference and contact details via the contact us section of the website, wed be happy to arrange for someone to get in touch with you to discuss this further. Kind regards Aidan Miah 4 reviews 2 months ago Had an accident in November 2022, have since been fobbed off over and over again, 3 different case handlers, one has since left and I have a new one who hasn't contacted me to notify me of this, no emails, no calls, anytime I call to chase …More ❤️🙏5 Minster Law (owner) 2 months ago Hi Aidan We're sorry to hear that you have had issues with the progression of your claim. These issues have been logged and you will receive a response to this shortly. Kind Regards Laura Clarke 2 reviews a month ago Terrible company such poor service I had an accident in 2022 November they only arranged an appointment for me to see a medical professional 2 years later then today they contact me saying that my claim has been closed due to inconsistency …More ❤️🙏2 Minster Law (owner) a month ago Hi Laura, We're sorry to hear that you have had a bad experience with Minster Law. Please could you provide your file reference number and details of your concerns via the contact us section on our website to enable us to investigate this for you. Kind Regards Alex Wood 6 reviews 3 weeks ago New Personal Injury Dept. My emails went unread & unanswered, curt responses, no attachments, no actual advice or explanation- just standard precedent letters sent out. Really impersonal and really sloppy. A few tweaks and they would have the …More ❤️1 Minster Law (owner) 3 weeks ago Hi Alex, We're sorry that you have not been completely satisfied with the service you have received from our claim team. If you could provide further details and your claim reference via the contact us section of our website, we will investigate this. Kind Regards Steven Rogers Local Guide·64 reviews·26 photos a month ago Extremely poor service from Minster Law during my claim which I'm now finally awaiting payment for since March 2023. Communication is absolutely dreadful, having to answer the same questions over and over again with weeks between these …More 🙏1 Minster Law (owner) a month ago Hi Steven, thanks for getting in touch. We're sorry to read that despite previously reaching out this matter remains a concern for you and have passed your comments onto the team for further action. Kind regards Dominic Mifsud 5 reviews a month ago After an accident, I was initially a bit skeptical when Minster Law reached out to me. However, they quickly proved to be highly professional and efficient. From the very beginning, they took full responsibility for my case, handling every …More Minster Law (owner) a month ago Hi Dominic, thanks for your review. Whilst we're sorry to see that you've needed to make a claim following your accident, it's fantastic to read how supported you've felt by Rachel, Sharanvir and Sarah throughout the process and how happy you've been with the overall service provided to you. We really appreciate you taking the time to provide us with your review and we'll ensure that your comments are passed on. Kind regards Josie Cole 7 reviews·1 photo 2 months ago Seems were not the only one out case handler adil ali, ignores all emails been ongoing for a year it got changed handlers cause the previous one left. Promised calls back nothing. Our insurance put us through to them. Had 2 claims first one …More ❤️🙏3 Minster Law (owner) 2 months ago Hi Josie, Thank you for getting in touch, on behalf of one of our customers, and for providing the claim reference number this refers to. We've referred this over to the team dealing with this claim so they can do all they can to resolve this for the customer. Kind regards. Kirsty Willett 24 reviews·10 photos 4 months ago By rights I wouldn't even give this company 1 Star. My claim was passed to them following an accident I had in November 2022. In December 2022 they emailed to confirm the other party had accepted liability, great......over 2 years later and …More 🙏❤️5 Minster Law (owner) 4 months ago Hi Kirsty, thanks for taking the time to get in touch. We're sorry to read your concerns and will pass your comments onto the team for further consideration and action to progress matters as soon as possible. Kind regards Billy Dennis 6 reviews 5 months ago It has been one year and seven months since my accident and have not received settlement. Nor have I revived any update in eight months. I have tried to call countless times either get the phone put down on me or told they will ring me back. Even sending a email to my case handler is not working. An amazing service by Minster law. 🙏❤️8 Minster Law (owner) 5 months ago Hi Billy, thanks for getting in touch. We're sorry to read that you've some concerns about the handling of your claim and will ensure that your comments are passed to the team for further consideration. Kind regards Yogesh Mahat 8 reviews 4 months ago I have been waiting for my claim to be settled for the past three years, it’s became a joke now, but they have not even bothered to respond to my emails. It feels like they are deliberately ignoring them. The last email I received was in …More ❤️🙏4 Minster Law (owner) 4 months ago Hi Yogesh, thanks for taking the time to get in touch with your feedback. We're sorry to read that you've some concerns about the handling of your claim and will ensure that your comments are passed to the claims department for action as soon as possible to progress matters and update you. Kind regards Trustpilot https://uk.trustpilot.com Minster Law Reviews | Read Customer Service Reviews of www.minsterlaw. ... Very happy with my experience with Minster Law. There was plenty of information provided to assist in my understanding of the claims process and I was kept ... 4.4(4,342) People also ask Is minster law no win no fee? How long does it take for the minster law to process? Who owns Minster Law? Feedback ReviewSolicitors https://www.reviewsolicitors.co.uk Minster Law Limited - Wakefield Just Awful. Avoid this company at all costs. The only reason I used them was because my insurance company recommended them. Poor communication from the start. 2.0(88) People also search for People also search for Parker Rhodes Hickmotts... Greenstone Solicitors reviews Elite Touch reviews Phillips Solicitors reviews Zakery Khub Solicitors r... Oakwood Solicitors reviews Cadmans Solicitors reviews Switalskis Solicitors reviews Feedback Discussions and forums Insurance claim Minster Law MoneySavingExpert Forum · 10y Someone drove into the back of my wifes car on the m6 motorway. We contacted our insurance company M&S. We where them contacted by Minster ... More Second opinion] Minster law have had an ongoing road traffic JustAnswer · 4y Minster Law https://www.minsterlaw.co.uk Reviews We're proud to be a trusted law firm with fantastic customer experience. Don't just take our word for it - see Minster Law's reviews. REVIEWS.io https://www.reviews.io Minster Law Reviews - Read 19 Genuine Customer Reviews | This company is unprofessional, untrained uneducated, they have dodgy medical doctors who I will be exposing, staff that will ring you and try scaring you. 1.8(19) Trustpilot https://www.trustpilot.com Minster Law Reviews | Read Customer Service Reviews of www.minsterlaw. ... Very happy with my experience with Minster Law. There was plenty of information provided to assist in my understanding of the claims process and I was kept ... 4.4(4,343) Indeed https://uk.indeed.com Minster Law Employee Reviews 24 Jan 2025 — The office environment is abysmal, with teams too small for the workload and underpaid in comparison to other jobs in a similar field. 2.8(84) Glassdoor https://www.glassdoor.co.uk Minster Law Reviews: What Is It Like to Work ... Minster Law has an overall rating of 3.3 out of 5, based on over 207 reviews left anonymously by employees. 63% of employees would recommend working at Minster ... 3.3(207) Minster Law https://www.minsterlaw.co.uk Client stories - Minster Law Solicitors Read some of the real life stories of our clients and the experience they had making a claim with Minster Law. Glassdoor https://www.glassdoor.co.uk Working at Minster Law Overall, 58% of employees would recommend working at Minster Law to a friend. This is based on 196 anonymously submitted reviews on Glassdoor. How do job ... 3.2(207) People also search for Parker Rhodes Hickmotts... Greenstone Solicitors reviews Elite Touch reviews Phillips Solicitors reviews Zakery Khub Solicitors r... Oakwood Solicitors reviews Cadmans Solicitors reviews Switalskis Solicitors reviews Feedback Results are not personalised United Kingdom BB11 5EL, Burnley - From your device Update location Dark theme: on Help Feedback Privacy Terms Laura T 1 review just now New If you have the choice, run – don't walk – in the opposite direction of this firm. My experience was not merely stressful; it was an infuriating, year-long odyssey through a labyrinth of incompetence and disregard. My insurance company's erroneous directive to use this firm was the first in a cascade of regrettable errors. What followed was a stark demonstration of how a legal firm can actively impede, rather than facilitate, a client's claim. The incorrect legal advice provided by their "support team" didn't just delay my claim by over eight months; it threatened to derail the entire outcome. The fact that I, the client, had to identify and correct their fundamental mistake speaks volumes about their supposed expertise. Reporting this critical error initiated a complaints process so spectacularly mismanaged it beggars belief. Despite their own stated 14-day resolution period, it took an astonishing 84 days for my complaint to be investigated – a period during which my repeated follow-ups were met with radio silence. But the agony didn't end there: it took even longer for them to finally correct the flawed legal advice they had initially provided. This blatant disregard for their own procedures and the critical nature of legal guidance ultimately forced me to escalate the matter to the Legal Ombudsman. Beyond the catastrophic advice and complaints handling, their administrative blunders were equally staggering. Contract paperwork was processed incorrectly, granting them powers they were not authorised to wield on my behalf. This isn't just shoddy; it's a profound breach of trust. Throughout this torturous year, the "support" team proved to be anything but. Emails went unanswered, requested callbacks never materialised, and genuine assistance was a mythical concept. Clients are not just treated as inconsequential; they are evidently viewed as mere cogs in a broken machine, devoid of individual concern. This firm doesn't just fail to provide adequate support; it actively creates an environment of anxiety and frustration. Go elsewhere.Your peace of mind, and the successful outcome of your claim, depend on it.

Been on going claim for nearly 3 years. Been dealing with many people within business. They denied me medical attention. As the 3 year deadline approaches they refuse to continue as I have lost my temper with them! Whatever you do, just don’t deal with a complete imbecile called Tariq, anyone answers with that name, just hang up. Alternatively when a Victoria Thorne wants to reply, just ignore and go straight to Law Society as he explanation is beyond rubbish in the way she conducts herself.