Simone Thompson

Thank you for your kind recommendation, Karen. We are delighted to hear that Simone and Isabella provided such attentive and responsive support throughout your sale and purchase. Your recommendation means a great deal to us.

Mary, it is wonderful to hear how pleased you were with the service from Simone and Isabella. We are delighted that their calm, efficient and thorough approach helped make your sale and purchase so straightforward.

Hi Victoria, we are delighted to hear that you had such a positive experience with us. It is lovely to know that the team’s combined efforts gave you confidence throughout your matter. We truly appreciate your recommendation and would be pleased to assist you again.

Thank you for taking the time to leave your feedback. I am sorry that you felt the coordination and communication between those involved in your matters could have been better. I can see that you dealt with Susanna, Simone and Leanne. Susanna and Simone had separate roles within the conveyancing transaction, while Leanne was instructed in relation to a connected matter requiring a different area of legal expertise. I appreciate that, from a client’s perspective, having a single point of contact throughout may feel preferable. However, legal work can involve different specialist roles and, in some circumstances, our regulatory obligations also require matters, information and responsibilities to be kept appropriately separate. Those requirements can restrict the extent to which colleagues acting in different capacities can access information or act on another person's behalf. They are important safeguards for our clients, although I appreciate that the practical effect may sometimes feel less joined-up than we would like. I have reviewed the files following your comments. The matters appear to have progressed promptly overall and I have not identified any significant delay. I can, however, see some minor instances where communication could not be confirmed immediately - for example, receipt of a document could not be confirmed until the following working day while the relevant conveyancer was on leave. I am pleased that you were satisfied with the outcome of your matter and would recommend the firm, despite the concerns you have raised. I would also be very happy to discuss your experience with you directly if you would like to do so. Kind regards

Thank you so much, Madeleine. Selling a property comes with plenty of moving parts, so we are thrilled that the team was always on hand to clarify things and keep everything running smoothly. Congratulations on completing your sale, and thank you for the wonderful recommendation.

Daniel, we are delighted to hear that Simone and Isabella provided such responsive and dependable support throughout your property transaction. Thank you for your generous recommendation.

Dear Tom, Thank you for your fantastic feedback. We’re delighted to hear that Simone and Kathryn provided clear, professional, and reassuring support throughout your first home purchase. It’s wonderful to know that the team made the process smooth, manageable, and stress-free, and that all your questions were answered promptly. Your recommendation means a great deal to us.

You are very welcome, Martyn. We are delighted to hear that Simone provided you with great service and that you felt supported throughout the process. All the best, Kenny Solicitors.