Kenny Solicitors Ltd

Hi Jonathan, it is wonderful to hear that you received such a prompt and professional service from our team. We greatly appreciate your recommendation and intention to use Kenny Solicitors again.

Thank you for recognising Kelly’s efforts. We are pleased to know that she was on hand to assist throughout your matter and that you were happy with the service provided.

Thank you for taking the time to leave your feedback. I am sorry that you felt the coordination and communication between those involved in your matters could have been better. I can see that you dealt with Susanna, Simone and Leanne. Susanna and Simone had separate roles within the conveyancing transaction, while Leanne was instructed in relation to a connected matter requiring a different area of legal expertise. I appreciate that, from a client’s perspective, having a single point of contact throughout may feel preferable. However, legal work can involve different specialist roles and, in some circumstances, our regulatory obligations also require matters, information and responsibilities to be kept appropriately separate. Those requirements can restrict the extent to which colleagues acting in different capacities can access information or act on another person's behalf. They are important safeguards for our clients, although I appreciate that the practical effect may sometimes feel less joined-up than we would like. I have reviewed the files following your comments. The matters appear to have progressed promptly overall and I have not identified any significant delay. I can, however, see some minor instances where communication could not be confirmed immediately - for example, receipt of a document could not be confirmed until the following working day while the relevant conveyancer was on leave. I am pleased that you were satisfied with the outcome of your matter and would recommend the firm, despite the concerns you have raised. I would also be very happy to discuss your experience with you directly if you would like to do so. Kind regards

Thank you for your review, Douglas. Delivering clear, reassuring service at a fair price is exactly what we aim for, and your feedback is greatly appreciated!

Thank you for your kind feedback, Tom. We are delighted to hear that Lorna, Kathryn and Louise provided such a positive service throughout your property transactions. We greatly appreciate your recommendation.

Thank you for sharing such wonderful feedback, Susan. We are delighted to hear that Lorna provided such brilliant, reassuring support during your matter. Knowing that her calm approach brought you peace of mind means a great deal to Lorna and the entire team.

Thank you for your review, Kathleen. We are delighted to hear that you experienced such efficient and high-quality service from our team. Your positive feedback is much appreciated.