Leanne Holden

Thank you for taking the time to leave your feedback. I am sorry that you felt the coordination and communication between those involved in your matters could have been better. I can see that you dealt with Susanna, Simone and Leanne. Susanna and Simone had separate roles within the conveyancing transaction, while Leanne was instructed in relation to a connected matter requiring a different area of legal expertise. I appreciate that, from a client’s perspective, having a single point of contact throughout may feel preferable. However, legal work can involve different specialist roles and, in some circumstances, our regulatory obligations also require matters, information and responsibilities to be kept appropriately separate. Those requirements can restrict the extent to which colleagues acting in different capacities can access information or act on another person's behalf. They are important safeguards for our clients, although I appreciate that the practical effect may sometimes feel less joined-up than we would like. I have reviewed the files following your comments. The matters appear to have progressed promptly overall and I have not identified any significant delay. I can, however, see some minor instances where communication could not be confirmed immediately - for example, receipt of a document could not be confirmed until the following working day while the relevant conveyancer was on leave. I am pleased that you were satisfied with the outcome of your matter and would recommend the firm, despite the concerns you have raised. I would also be very happy to discuss your experience with you directly if you would like to do so. Kind regards

We are so grateful for your wonderful feedback! It is fantastic to hear that our team provided clear, communication-led service for both your property purchase and your wills. Thank you for choosing Kenny Solicitors!

Thank you for your review and recommendation. We are delighted to hear that our team provided caring, clear, and efficient support.

Thank you so much for your kind words, Carl. We are delighted to hear that our team handled your house sale conveyancing and will work smoothly, and that you found everyone responsive and approachable.

Thank you so much for your kind words and for taking the time to leave this review, Brian. We are delighted that Leanne was able to assist you with updating your wills and that you found her professional, helpful, and approachable throughout the process. If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.