Robert is based at our Shepton Mallet office and joined Lyons Bowe in September 2020.
Robert joined the firm as a Legal Assistant and is now a Trainee Conveyancer.
Hobbies include visiting English Heritage and National Trust sites, bowling, card/board games.
Robert is based at our Shepton Mallet office and joined Lyons Bowe in September 2020.
Robert joined the firm as a Legal Assistant and is now a Trainee Conveyancer.
Hobbies include visiting English Heritage and National Trust sites, bowling, card/board games.
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Success Rate
Satisfied with outcome
Holley & Steer
89%
National Average
82%
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would Recommend
Would recommend to friends and family
Holley & Steer
87%
National Average
81%
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
A representative from Lyons Bowe responded to this review
Thank you so much for taking the time to leave us a 5-star review.
Euan
Housing & Property
I won't be going back!
I've given it 6 months after the end of the matter to write this review, but I still feel it is important to share my experience. I have already taken this through Lyons Bowe's complaints process, and got nothing but a condescending and useless response, under the guise of a "reasoned approach", which as far as I can tell is what Lyons Bowe call blaming it on me, refusing to accept responsibility and taking a condescending tone throughout.
My experience with Lyons Bowe was a comedy of errors from start to finish. I wish I'd changed to a different solicitor after their first mistake.
Lyons Bowe were the cheapest quote through for the purchase of my first property. As soon as I'd accepted the quote, it immediately increased by £480, as they'd "forgotten" to add the Leasehold Supplement. They immediately said this was my fault as I hadn't told them it was a leasehold property, yet in both the email I sent them and the quote they'd returned, it said it was a Leasehold. While I realise quotes are always subject to change, it changing immediately after I'd instructed them seemed dishonest. When I raised this with my point of contact, I was told "Well if you don't want to pay it, you're welcome to find another firm".
Hoping that was a one off, I let paid the additional supplement they'd missed and carried on with the process. My next point of contact was Robert Hann, who was responsible for the conveyancing process. In the email, he sent me documents with hundreds of pages and very little explanation, just that he was happy with them. I'd made sure to do my own due diligence and had a few questions of my own. When I replied to Robert with these questions, I chased for 2 weeks (phone and email) before finally managing to get a reply out of him, that he was going to look into my questions. Having to spend so much time and effort to get even as much as an acknowledgement within 2 weeks left a severely sour taste in my mouth. In fairness to them, this was the only part of my complaint that they upheld and apologised for.
Moving to the Exchange and Completion team, I had made it clear from early in the purchase that I was going to be using an ISA to fund a significant portion of the purchase. When I mentioned this, it took them by surprise and further delayed the completion process as they then had to go and do the paperwork. They told me I needed to go and get the balance on a cheque (I didn't know how the process worked so I was entirely under their guidance at this point), but no information about how the cheque should be made out. I was then told that the cheque was wrong and accused that I'd "rushed off and got the cheque before we'd asked for it". I'm not exactly sure how I'd have done that, considering I thought it was all handled by bank transfer between them and my bank so had no idea that a cheque was required until it was asked for!
Finally, the day before completion, I had a phone call at work saying that "you still owe £1000 (approx. figure) or you won't complete tomorrow." In the week leading up to completion, they had sent me a Mortgage Statement confirming the final value owed, which I duly paid, and they then sent me a further Mortgage Statement saying the value owed was now £0, only to then call me the day before and ask for another £1000 with the threat of not completing if I don't pay it. They offered no explanation why this value had changed, and seemed unwilling to find out when I pressed them for it. I had since found out they'd confused the Gross and Net Mortgage Advance figures (another mistake on their end!) and entered the wrong value into their system, which was found the day before completion.
The complaints process with Edward Romaine involved him trying to offload any blame onto me and making it very clear that, despite me sending him the relevant evidence, "I cannot agree with you that it is a poor process that Lyons Bowe run", mixed in with his final punch that he can't be held responsible for buying a house being a stressful experience, somehow managing to completely ignore all of the points I'd raised through the process, claiming that buying a house is stressful.
Thank you for taking the time to share your feedback with us. We strive to provide the highest level of service to every client, so we are sorry to hear that on this occasion we did not meet your expectations.
We would very much welcome the opportunity to discuss this matter further with you, in order to understand what went wrong and how we can improve in the future.
If you are open to such a discussion please feel free to call us on 01749 345756 and ask for a member of our Business Support Team.
Si
Housing & Property
Conveyancing
Robert was diligent and time efficient. He gave us an extensive and extremely helpful overview of the covenant questions we had . First class !
A representative from Lyons Bowe responded to this review
We are delighted to receive your positive feedback about Robert at Lyons Bowe Solicitors. We are committed to providing our clients with the highest level of service, and we appreciate your taking the time to share your experience with us.
ian
Housing & Property
Impressed by effective and timely handling of our sale and purchase
Robert has dealt with the legal aspects of our sale and purchase in an effective and timely manner, providing us with advice and chasing responses from other parties where needed
A representative from Lyons Bowe responded to this review
We really appreciate your kind words! I will make sure that this feedback gets passed on to the noted members of the team.
Other Reviews
Jennifer
Housing & Property
Jennifer's experience...
I would just like to compliment Robert Hann on his friendliness, efficiency and professionalism. He really is a fabulous member of your staff.
I rated 3 for approachable as unfortunately we found the completions team to be a little rude.
Very impressed with initial dealings with Natalie Le Marchand an extremely pleasant and proficient young lady.
Dealings with Robert Hann were more than impressive and the matter was dealt with both quickly and efficiently.
A representative from Lyons Bowe responded to this review
Hi Nichola,
I'm sorry the app wasn't quite up to scratch for you. We are always developing and improving our processes, so hopefully you will have a better experience with it during your next transaction with us.
However, I am very pleased to hear that the service you received was so positive. I will pass your remarks onto the team as I'm sure they will be very happy to hear them.
Kind regards,
The Lyons Bowe Team
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Robert is based at our Shepton Mallet office and joined Lyons Bowe in September 2020.
Robert joined the firm as a Legal Assistant and is now a Trainee Conveyancer.
Hobbies include visiting English Heritage and National Trust sites, bowling, card/board games.
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