Anonymous
This review was submitted by a verified client of Parfitt Cresswell Limited.
Disappointing
I regret appointing Parfitt Cresswell and wish I had used an online service instead. It would have been cheaper and I don’t feel they added any value despite the huge cost. Getting divorced was incredibly stressful and difficult and my solicitor made errors on my paperwork, was away on holiday at crucial moments without adequate cover and didn’t actually provide any helpful advice. They asked unnecessary questions which seemed like they were just running up the costs but refused to provide the advice I actually needed. They then sent long emails just to cover themselves which were not asked for or needed that I had to pay them for writing. The invoicing also wasn’t transparent, I wasn’t provided with itemised invoices. Would not recommend.
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A representative from Parfitt Cresswell Limited responded to this review
Thank you for taking the time to provide your feedback to the firm. We do genuinely value all feedback received, as it helps us to continually review and improve the service we provide to our clients. In light of the feedback provided, we would welcome the opportunity to discuss your comments further to ensure that any concerns are fully understood and addressed. Please contact us at enquiries@parfittcresswell.com (including your name and matter number) so that we can arrange a mutually convenient time to contact you directly. We look forward to hearing from you. Best wishes, Client Services Team – Parfitt Cresswell Solicitors