Hannah Lockett-Davies
MSB conveyancing services
MSB handled my FTB house purchase and my case was managed by Pamela Chan-Ashraf. The process took around 4 months which was no reflection on Pamela or MSB; various things cropped up on the seller's side that demanded a couple of extra steps. Pamela was pleasant and professional, as were her colleagues Jennifer Cunningham and Helen Backstrom. I have dropped one star from my review as a consequence of Clare Matson, Pamela's third legal assistant, who worked closely albeit not particularly professionally with my purchase. Clare was terse over e-mail, refusing to address me by even my first name in any correspondence, communicating in a way that was unhelpful, short, and cold. Working in corporate myself, this is a truly bizarre style of communication, particularly with clients. Furthermore, Clare was remarkably unclear on several occassions. In one instance in particular, Clare refused to clarify a particular request from the outset, resulting in me having to trawl through numerous documents and emails before 9 AM on a working day. When I fulfilled her poorly outlined request (within the same hour after having to send clarifying questions back and forth), she did not even acknowledge the document that I had sent across. This was hugely unprofessional. Pamela took responsibility for the remainder of the case, for which I was grateful. It is especially interesting that a solicitor can dignify a client with a proper greeting in an e-mail, but a legal assistant cannot.
