Msb Solicitors Limited

MSB handled my FTB house purchase and my case was managed by Pamela Chan-Ashraf. The process took around 4 months which was no reflection on Pamela or MSB; various things cropped up on the seller's side that demanded a couple of extra steps. Pamela was pleasant and professional, as were her colleagues Jennifer Cunningham and Helen Backstrom. I have dropped one star from my review as a consequence of Clare Matson, Pamela's third legal assistant, who worked closely albeit not particularly professionally with my purchase. Clare was terse over e-mail, refusing to address me by even my first name in any correspondence, communicating in a way that was unhelpful, short, and cold. Working in corporate myself, this is a truly bizarre style of communication, particularly with clients. Furthermore, Clare was remarkably unclear on several occassions. In one instance in particular, Clare refused to clarify a particular request from the outset, resulting in me having to trawl through numerous documents and emails before 9 AM on a working day. When I fulfilled her poorly outlined request (within the same hour after having to send clarifying questions back and forth), she did not even acknowledge the document that I had sent across. This was hugely unprofessional. Pamela took responsibility for the remainder of the case, for which I was grateful. It is especially interesting that a solicitor can dignify a client with a proper greeting in an e-mail, but a legal assistant cannot.

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Pamela Chan-Ashraf

Jennifer Cunningham

I honestly cannot thank Diane and Alexandra enough for the support they have given me during an incredibly difficult and stressful time. Financial proceedings are overwhelming at the best of times, but throughout the process they have treated me with kindness, patience and understanding, while always remaining professional and honest with me. What has stood out most is that I have never felt like I was simply another case to them. They have genuinely gone above and beyond to help me, particularly in the lead-up to my final hearing. There were times when I was extremely worried and overwhelmed, and their help made a situation that felt impossible much more manageable. They took the time to explain things clearly, helped me understand what I needed to do and made sure I was as prepared as possible. Even when circumstances became difficult, I felt that they genuinely wanted to help me achieve the best outcome I could for myself and my children. I am enormously grateful to both of them for the time, effort and compassion they have shown me. I would recommend Diane and Alexandra without hesitation. Having professionals who are not only knowledgeable but who also show genuine humanity when someone is going through one of the most stressful periods of their life makes an enormous difference. Thank you both. I genuinely won’t forget how much you helped me.

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Diane Matthews

Diane Matthews

10/08/2026

Thank you very much for your kind words, Kimberley. We are so pleased that you felt supported by us and we wish you, and your children, all the very best for the future. Kind regards, Diane & Alex

I can’t recommend MSB solicitors enough . Really excellent service provided by all of the team at MSB ! Always kept informed of everything that was going on in my child custody case and also well advised on the best steps to take going forward after each court hearing and an excellent result achieved at the end of the! Thank you so much

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Michael Boland

Amy was very professional and supportive through out this long and difficult case, her persistence in court produced excellent results, highly recommended to my housing colleagues with those challenging property and garden condition cases

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Amy Tagoe

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This solicitor has been representing the seller of a property I am purchasing, and I have been shocked at their incompetence. They've caused serious delays in our process, originating from giving the vendor incorrect advice at the beginning of the process. Even simple things like including a correct list of attachments to emails which they have listed they can't do. Abismal.

Would not take on a child abuse case last year. Took all my funding writing letters. It came to getting Legal aid. I wad told i needed proof of demestics. My 15 year old was battard by her mum. Not enough to get legal aid. Now im being told child abuse is enough to get legal aid. So why was it not enough last year when we could of stopped further harm being caused. Waste of time

Family law: I just want to say thank you very much for Nicola Harris and her team. They are very professional, working with attention to small details and supportive. Very good communication, no issues. Everything had end now and I am very happy with the result. I really recommend MSB Solicitors.

I have to say daniel peirce , jess craig , nichola edwards are top tier in their support, they are fast reliable and are passionate solicitors. They go the extra mile in keeping you informed. I couldnt be happier with the service i recieve . Truly a credit to msb and any of the public whos case comes to them. Thankyou. Im going through a very dark time in my life , and MSB make life a little bit easier.

My buyer using this solicitor taking so long for response and my solicitor trying to push them for exchange they still looking for small things to make longer best to avoid them