Lucy Nelson

Conveyancer

Accepting new clients via ReviewSolicitors

Lucy completed the iLEX Diploma Level 2 and 3 at college when I was 18. She began working for Martin Tolhurst Solicitors in 2012 where she started off as an Office Administrator. 6 months later she was promoted to a Legal Secretary working for a Conveyancer as part of a team. After being a Legal Secretary for almost 8 years, she decided that it was time for her to take the next step and become a Conveyancer using the experience and knowledge gained since she started working at MTS.

  • Regulated by: The Solicitors Regulation Authority

  • Based in Gillingham, Kent
  • Licensed for 5 years

Accepting new clients via ReviewSolicitors

Lucy completed the iLEX Diploma Level 2 and 3 at college when I was 18. She began working for Martin Tolhurst Solicitors in 2012 where she started off as an Office Administrator. 6 months later she was promoted to a Legal Secretary working for a Conveyancer as part of a team. After being a Legal Secretary for almost 8 years, she decided that it was time for her to take the next step and become a Conveyancer using the experience and knowledge gained since she started working at MTS.

  • Regulated by: The Solicitors Regulation Authority

  • Based in Gillingham, Kent
  • Licensed for 5 years

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Lucy Nelson

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4.7
Excellent
91%
Value for
Money
94%
Success
Rate
94%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.6/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.6/5
Expertise

Experience

  • Martin Tolhurst Partnership LLP

    Conveyancer

    Until Present

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Unit 4, Ambley Green, Gillingham Business Park, Gillingham, ME8 0NJ

Reviews

4.7 /5 18 Reviews
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Hannah

Housing & Property

Highly recommend Lucy

Lucy was amazing throughout the sell and buying of our new property. Professional, friendly, great communication and clear advice. I would really recommend and definitely use Lucy in the future.

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A representative from Martin Tolhurst Partnership LLP responded to this review

We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future. Best Wishes, Ilaria Online Team

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Ayesha

Housing & Property

Horrible experience

We were referred to Martin Tolhurst by our mortgage advisors. We didn’t really know anything about buying a property, especially as it was our first home, but we were still very excited. However, throughout the whole process, our assigned solicitor Lucy Nelson from Martin Tolhurst, made it a very stressful and horrible experience right from the start. We considered going somewhere else but couldn’t afford to lose the fees we already paid. Everytime we phoned to talk to Lucy she was either on holiday or unavailable. We did a lot of chasing and most of the time we dealt with another staff member Leah-May and thankfully she was very helpful. The email communication we did receive from Lucy were usually very short and blunt, often just a blank signatured email with an attached file. She rarely explained anything to us, which made us feel worse about what questions we were asking. Important documents we were sent to sign often had mistakes in them, usually obvious ones like an incorrect address or name. Some responses over the phone or email were rude and unprofessional. We wish we had done more independent research beforehand and would have gone somewhere local. AVOID AT ALL COSTS, save yourself the extra stress, time and money and go somewhere else!

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Martin

Housing & Property

Conveyancing

We were acting as executors and Wards recommended Martin Tolhurst solicitors to us. The conveyancing went smoothly and efficiently.

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A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors. Kind regards, Ilaria Online Team

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Steve

Housing & Property

Helping me to buy my first home

Martin Tolhurst were really good helping us buy a house. They took us through the information from the searches, helping where we needed an indemnity from the vendor, and then exchanged really quickly once everything was agreed. We'd definitely use again.

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A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors. Kind regards, Ilaria Online Team

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John

Housing & Property

Conveyancing

Lucy dealt with everything promptly, smoothly and professionally. Communications were excellent and we were kept informed at all stages. All our questions were answered quickly and in the right level of detail. Every effort was made to make it a stress-free experience, which was much appreciated. No hesitation in recommending, thank you for all your work on our behalf.

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A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future. Kind regards, Ilaria Online Team

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Other Reviews

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Priya

Priya

I was referred to this conveyancing through by my EA and I would say that my solicitor Lucy Nelson did an excellent job on completing my purchase on time. She was very responsive and clarified all the raised queries patiently.I would certainly recommend her to anyone in the future.

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A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future. Kind regards, Ilaria Online Team

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Hannah

Hannah

We have had a brilliant experience selling our house and buying a new property through Martin Tolhurst. Buying and selling a property can be extremely stressful but with the help of Lucy Nelson as our conveyancer it made the process a lot easier. She was fantastic from start to finish. Lucy was professional, happy to explain things that didn’t make much sense to us, a honest and kind approach. Lucy’s communication was 10/10 with always replying to emails/ phone calls and it just felt nothing was too much trouble. We had a very quick turn around to make the chain work and Lucy provided such a fantastic service. If you end up with Lucy looking after you, you have got a fantastic solicitor looking after you. We hope to be able to use Lucy in future properties. Hannah & Jake

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A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors. Kind regards, Ilaria Online Team

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Tung

Tung

We are first time buyers Lucy was amazing from start to finish. Very productive and no messing about right to the point. Will definitely use Martin Tolhurst again

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A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors. Kind regards, Ilaria Online Team

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Alan

Alan

I used Martin Tolhurst for a purchase of a property and they were absolutely faultless. Lucy and Leah went over and above and kept us up to date with every step of the way. They were extremely prompt with responding to any contact and dealing with any challenges along the way - which for us there were many! Through out the whole process they maintained kindness and professionalism but were also extremely helpful and supportive. I cannot thank and recommend their service enough to anyone, and would not hesitate to use them again. Brilliant service, brilliant company and excellent staff.

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A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future. Kind regards, Ilaria Online Team

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Mark

Mark

Would like to thank Lucy and the team for a job well done . Had a few ups and downs as buyer pulled out and then Canterbury council computers hacked. But we got over the hill and completed . Very helpful and kept us in the loop the whole way through Nothing was to much trouble. Again a big thank you for all your hard work . Mr Gosbee

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A representative from Martin Tolhurst Partnership LLP responded to this review

What a great review- thank you so much for taking the time to leave your feedback for us! Your comments are really appreciated by everyone at Martin Tolhurst. Ilaria Online Team

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