Rachel Carter

Partner

Accepting new clients via ReviewSolicitors

Rachel is a Partner and Head of the Family Department. She specialises in representing parents and carers accused of non-accidental injury and other complex care proceedings. Non-accidental injury refers to allegations of physical abuse in infants and children, including head injuries (such as intracranial bleeding or shaken baby syndrome), fractures, and bruises. She also supports parents facing accusations of poisoning or FII (Fabricated or Induced Illness, formerly known as Munchausen’s by proxy). Her client base extends across the country, from Cornwall to Newcastle, and she appears in all levels of court — including the County Court, High Court, Court of Appeal, and Supreme Court. She holds the Law Society’s specialist Children Panel accreditation. The majority of her work is legally aided, as parents involved in care proceedings are automatically entitled to full legal aid. She is particularly experienced in cases where clients transfer their legal aid representation partway through proceedings. With nearly two decades of exclusive practice in this highly specialised field, she has built strong working relationships with leading barristers and trusted medical experts. Her in-depth knowledge and network of professionals contribute significantly to achieving positive outcomes for her clients. She also runs an informational website dedicated to the legal aspects of non-accidental injury, offering further insights into her work: www.parentsaccused.co.uk

  • Regulated by: The Solicitors Regulation Authority

  • Regulator ID: 486825

  • Based in Torquay, Devon
  • Licensed for 17 years

Accepting new clients via ReviewSolicitors

Rachel is a Partner and Head of the Family Department. She specialises in representing parents and carers accused of non-accidental injury and other complex care proceedings. Non-accidental injury refers to allegations of physical abuse in infants and children, including head injuries (such as intracranial bleeding or shaken baby syndrome), fractures, and bruises. She also supports parents facing accusations of poisoning or FII (Fabricated or Induced Illness, formerly known as Munchausen’s by proxy). Her client base extends across the country, from Cornwall to Newcastle, and she appears in all levels of court — including the County Court, High Court, Court of Appeal, and Supreme Court. She holds the Law Society’s specialist Children Panel accreditation. The majority of her work is legally aided, as parents involved in care proceedings are automatically entitled to full legal aid. She is particularly experienced in cases where clients transfer their legal aid representation partway through proceedings. With nearly two decades of exclusive practice in this highly specialised field, she has built strong working relationships with leading barristers and trusted medical experts. Her in-depth knowledge and network of professionals contribute significantly to achieving positive outcomes for her clients. She also runs an informational website dedicated to the legal aspects of non-accidental injury, offering further insights into her work: www.parentsaccused.co.uk

  • Regulated by: The Solicitors Regulation Authority

  • Regulator ID: 486825

  • Based in Torquay, Devon
  • Licensed for 17 years

Email
Email
Rachel Carter photo

Rachel Carter

Email

ReviewSolicitors Suitability Check

See availability

Expertise

Costs


Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.
5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5
Expertise

Experience

  • Wollen Michelmore

    SRA-approved manager - Member

    Until Present

Languages spoken

  • English

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

At Harbourside, 67 The Terrace, Torquay, South Devon, TQ1 1DP

Reviews

5.0 /5 33 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

ReviewSolicitors Review List

Profile image of Chelsie

Chelsie

Verified
Family Law

Rachel is more than a solicitor - a truly incredible person.

I honestly cannot put into words how incredible Rachel and Ilke have been throughout what has been, without a doubt, one of the most difficult and emotionally devastating periods of my life. From the very beginning, they treated me with compassion, kindness and genuine understanding. They never made me feel judged, dismissed or like I was just another case. They listened to me, even when I was overwhelmed by emotion, struggling to find the right words or simply couldn’t keep myself together. They were incredibly patient with me and always gave me the time and space I needed. Their professionalism and knowledge were exceptional, but what made them truly stand out was the humanity they showed me. They understood how frightening and heartbreaking the situation was for me, and they consistently made me feel heard, supported and believed in. They explained things clearly, answered my endless questions and were there to guide me through every step of an incredibly complicated and frightening court process. Rachel and Ilke went above and beyond what I could ever have expected from my legal team. I never felt like I was facing everything alone. Their compassion, dedication, patience and unwavering support meant more to me than they will probably ever realise. There were moments when my emotions were incredibly strong, but they never made me feel like I was “too much”. They met me with patience and kindness every single time. That is something I will never forget. I genuinely could not have asked for two better people to have beside me during such a horrendous chapter of my life. Rachel is not only an exceptional solicitor, but a compassionate, caring and genuinely wonderful human beings. And likewise for Ilke. I will forever be grateful for everything they have done for me and my family. Absolutely outstanding from start to finish. I cannot recommend them highly enough. Five stars really don’t feel like enough. Without them, I do believe that my daughter would not have been returned home.

Legal experts tagged in
this review

A representative from Wollens responded to this review

Thank you for this heartfelt & lovely review. We are so pleased that Rachel & Ilke were able to assist with your matter. Best Wishes, Wollens

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Family Law

NAI children returning

Rachel helped me and my children when my children were removed due to NAI. Although we had a pool finding Rachel suggested to the court the resolutions assessment which led to the LA conducting a risk assessment of myself and I am now looking to work with a local family team and my children will be returned. Without Rachel and Ilke this would never be possible, their expertise are out of this world and nothing has ever been too much for either of them. Whether that is answering phone calls early morning to me panicking or emailing me back late nights on weekends to reassure me. Rachel has listened to every worry I have (and there’s been a lot) and reassured me time and time again. I can’t thank her enough for everything she’s done for my family. They are truly amazing at what they do, they have saved my family. Thank you Rachel from the bottom of my heart!

Legal experts tagged in
this review

A representative from Wollens responded to this review

Thank you for this lovely review. We are so pleased that Rachel & Ilke were able to assist with your matter. Best Wishes for the future, Wollens

1
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Family Law

The best of the best

I cannot recommend Rachel highly enough. Throughout the care proceedings, her attention to detail was exceptional, and her commitment to achieving the best and most appropriate outcome for my family was unwavering. Rachel consistently showed compassion, understanding, and genuine support during an incredibly difficult time. She was always available to offer clear advice, and she followed up promptly whenever I needed guidance or reassurance. Facing NAI proceedings was one of the most challenging experiences of my life, but Rachel guided me through every stage with professionalism, confidence, and expertise. Her knowledge and dedication gave me confidence when I needed it most. Rachel is truly outstanding, and I would wholeheartedly recommend her to anyone involved in care proceedings. I can’t thank rachel enough for incredible work for 15 months, our boys are now back where they belong.

Solicitors tagged in
this review

A representative from Wollens responded to this review

Thank you for taking the time to leave us this feedback. We are so happy that Rachel was able to assist you with this matter and support through such a difficult process. Best Wishes, Wollens

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Family Law

Brilliant Service again!

This is my second time working with Rachel and she goes above and beyond. She’s always on the end of the phone or answering emails and has been such a breath of fresh air in the fact that she talks to you like an actual human not just another case.

Solicitors tagged in
this review

A representative from Wollens responded to this review

Thank you for taking the time to leave these lovely comments - we are happy to hear that Rachel has consistently been able to help with your matters. Best Wishes, Wollens

0
Collected on: ReviewSolicitor collection source logo
Profile image of Bruno

Bruno

Verified
Family Law

Amazing!

I couldn’t recommend this firm any higher. They’ve been amazing through my whole case. Even now the case has finished, they’re still talking to me, answering questions and queries I have. Aside from being great solicitors, they’re great people and they care about how you are as an individual. They have been a pleasure to work with.

Solicitors tagged in
this review

A representative from Wollens responded to this review

Thank you for your feedback - we are so pleased that Rachel has been able to help you. with best wishes Wollens

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Chelsie

Chelsie

Family Law

Chelsie

Rachel is more than a solicitor - a truly incredible person. I honestly cannot put into words how incredible Rachel and Ilke have been throughout what has been, without a doubt, one of the most difficult and emotionally devastating periods of my life. From the very beginning, they treated me with compassion, kindness and genuine understanding. They never made me feel judged, dismissed or like I was just another case. They listened to me, even when I was overwhelmed by emotion, struggling to find the right words or simply couldn’t keep myself together. They were incredibly patient with me and always gave me the time and space I needed. Their professionalism and knowledge were exceptional, but what made them truly stand out was the humanity they showed me. They understood how frightening and heartbreaking the situation was for me, and they consistently made me feel heard, supported and believed in. They explained things clearly, answered my endless questions and were there to guide me through every step of an incredibly complicated and frightening court process. Rachel and Ilke went above and beyond what I could ever have expected from my legal team. I never felt like I was facing everything alone. Their compassion, dedication, patience and unwavering support meant more to me than they will probably ever realise. There were moments when my emotions were incredibly strong, but they never made me feel like I was “too much”. They met me with patience and kindness every single time. That is something I will never forget. I genuinely could not have asked for two better people to have beside me during such a horrendous chapter of my life. Rachel is not only an exceptional solicitor, but a compassionate, caring and genuinely wonderful human beings. And likewise for Ilke. I will forever be grateful for everything they have done for me and my family. Absolutely outstanding from start to finish. I cannot recommend them highly enough. Five stars really don’t feel like enough. Without them, I do believe that my daughter would not have been returned home.

Legal experts tagged in
this review

Thank you for your heartfelt feedback - we are so pleased that Rachel and Ilke have been able to help you in what must have been a very traumatic experience. With best wishes Wollens

0
Collected on: Google collection source logo
Profile image of craig

craig

Family Law

craig

Can't recommend them enough, thanks Rachel Carter and Ilke

Solicitors tagged in
this review

A representative from Wollens responded to this review

Thank you for your feedback - we are pleased that Rachel and Ilke have been able to help. Kind regards Wollens

0
Collected on: Google collection source logo
Profile image of Thomas

Thomas

Family Law

Thomas

If it wasn't for Rachel Carter and the firm, I would not have my son home. I cannot thank them enough! So professional and knowledgeable, they knew from the beginning we had done nothing wrong and they soon proved it and got our kids back! I would recommend this firm to anybody who's child had had an ACCIDENT and are getting the finger pointed at them, trust me.

Solicitors tagged in
this review

A representative from Wollens responded to this review

Thank you Thomas - we are pleased that Rachel has been able to help you. kind regards Wollens

0
Collected on: Google collection source logo

Learn if this solicitor can assist you

Discover the right legal expertise tailored to your needs. Assess availability, delve into specialised knowledge, and understand costs transparently.

Our platform, dedicated to collecting solicitor reviews, ranks them based on value, quality, and ethical standards, guiding you to informed decisions.

See availability
Check expertise
Estimate Costs
Clear