Keely Dougan

Associate - Head of Dispute Resolution

Accepting new clients via ReviewSolicitors

Keely joined the Dispute Resolution team in 2024. Keely has over 20 years of experience in dealing with all types of Personal Injury Claims, including high value multi-track claims. She also covers all aspects of Dispute Resolution. Keely has dealt with a wide variety of claims including probate and inheritance claims, property disputes (including rights of way, trespass and easements), boundary disputes, landlord and tenant issues, contract disputes and building disputes. Keely understands the importance of providing practical advice on all cases, which takes into account the costs involved. She is a keen advocate of Alternative Dispute Resolution in all it’s forms in order to try and manage costs and bring about a swift resolution to the dispute. Keely works mainly from our Thetford office, but is willing to see clients in any office, as required.

  • Regulated by: The Solicitors Regulation Authority

  • Regulator ID: 226055

  • Based in Thetford, Norfolk
  • Licensed for 25 years

Accepting new clients via ReviewSolicitors

Keely joined the Dispute Resolution team in 2024. Keely has over 20 years of experience in dealing with all types of Personal Injury Claims, including high value multi-track claims. She also covers all aspects of Dispute Resolution. Keely has dealt with a wide variety of claims including probate and inheritance claims, property disputes (including rights of way, trespass and easements), boundary disputes, landlord and tenant issues, contract disputes and building disputes. Keely understands the importance of providing practical advice on all cases, which takes into account the costs involved. She is a keen advocate of Alternative Dispute Resolution in all it’s forms in order to try and manage costs and bring about a swift resolution to the dispute. Keely works mainly from our Thetford office, but is willing to see clients in any office, as required.

  • Regulated by: The Solicitors Regulation Authority

  • Regulator ID: 226055

  • Based in Thetford, Norfolk
  • Licensed for 25 years

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Keely Dougan

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5.0
Excellent
90%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.5/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.5/5
Expertise

Experience

  • Hansells

    Solicitor

    2011 - 2023 12 years

  • Rudlings LLP

    Solicitor

    2024 - Present 2 years and 5 months

Languages spoken

  • English

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

1 Well Street, Thetford, Norfolk, IP24 2BL

Reviews

5.0 /5 4 Reviews
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Profile image of AS

AS

Consumer

Efficient and personable

Kelly, was brilliant helping me with a successful insurance claim. She was very knowledgeable and efficient. Let me know what to expect and the likelihood of a good outcome. Kelly and team support was reassuring with the process.

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Reply by profile image of Heidi Fitzpatrick

Heidi Fitzpatrick

Thank you for your kind feedback. We’re delighted to hear that Keely and the team provided such knowledgeable, efficient, and reassuring support throughout your insurance claim. It’s wonderful to know you felt well informed and supported at every stage of the process. Your comments are greatly appreciated.

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russell

Company & Commercial

Safe hands

I had a dispute with a former commercial tenant. Keely did a wonderful job steering us through to satisfactory resolution - always responsive and transparent. I later had another legal matter which Keely offered to guide me through. Her experience and advice enable me to expedite the turnaround promptly and also in a cost effective manner. Other law firms I have dealt with charge for everything and appear to push every angle for more charges. Keely really helped us manage cost effectively. Thank you

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Reply by profile image of Heidi Fitzpatrick

Heidi Fitzpatrick

We are delighted to hear that Keely was able to support you effectively through both matters, providing responsive, transparent, and cost-conscious advice. It is always our aim to achieve the best possible outcomes for our clients while ensuring the process remains efficient and manageable. Your kind words and recognition of Keely’s work are greatly appreciated.

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Profile image of Corinne

Corinne

Dispute Resolution

Dispute settlement

Initial phone call, the receptionist was quite short and not very friendly, however, Keely was very friendly and made me feel at ease during a really uncertain time for myself. She dealt with the case efficiently and went through my options with me. At all times I felt like she treated my with compassion and like a 'human' as opposed to just a pay cheque!

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A representative from Rudlings LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Christina

Personal Injury

Fantastic company.

Hansells have helped me greatly after a car accident I had in 2016. The process was lengthy as it was a complicated case however, I felt at ease and listened to throughout the whole time and received prompt updates on the case. Recieved a good amount of compensation for the injuries I endured and would highly recommended Keely Dougan as she is professional and will do her best to get you the best outcome possible. Couldn’t thank them enough!

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A representative from Hansells responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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