Christian
Recommended by the Developer, Not Recommended by a Client
My experience with Herrington Carmichael has been disappointing, particularly in relation to communication, organisation, and the overall value of service provided. Although they were a recommended solicitor through a new build developer panel, the experience did not reflect the standard you would reasonably expect from that position. There was a consistent lack of proactive communication, with key updates frequently only provided after repeated chasing, significant contractual errors raised by us as Client, and avoidable urgency created through very short deadlines and limited warning. More significantly, there was a lack of clear direction at critical stages of the transaction. Rather than acting as a proactive, value-adding conveyancer, the process often felt reactive and disjointed, leaving us to chase for basic updates and clarity. For a new build purchase in particular, this level of service created unnecessary stress and uncertainty at key points in the process. Based on this experience, I would strongly caution others to consider whether expectations around communication, responsiveness, and overall service can realistically be met before instructing this firm. In hindsight, we would have chosen an alternative solicitor who could have provided more structured guidance and genuine value throughout the transaction.
A representative from Herrington Carmichael responded to this review
Thank you for taking the time to leave a review. At Herrington Carmichael we value all client feedback and pride ourselves on maintaining high standards of client service. We understand that this issue has been addressed with you and we trust that this matter has now been concluded.
