Regulated by: The Solicitors Regulation Authority
Licensed for 1 years
Accepting new clients via ReviewSolicitors
Regulated by: The Solicitors Regulation Authority
Licensed for 1 years
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Paralegal
Until Present
| Monday | 09:00–17:00 |
| Tuesday | 09:00–17:00 |
| Wednesday | 09:00–17:00 |
| Thursday | 09:00–17:00 |
| Friday | 09:00–17:00 |
| Saturday | (Closed) |
| Sunday | (Closed) |
32 St George's Place, Canterbury, Kent, CT1 1UT
This review was submitted by a verified client of Boys & Maughan Solicitors.
Kimberley and her Assistant Beth were very professional and helpful
Thank you for taking the time to leave us a review.
As first-time buyers, we relied heavily on the advice and guidance provided throughout the process. The estate agent recommended Boys & Maughan, and we trusted that we would be kept informed and supported. Unfortunately, this was not our experience. Communication was the biggest issue for us. We frequently struggled to obtain clear updates and often felt left in the dark regarding the progress of our case. In fact, it appeared that the solicitor was not aware that our mortgage application had been declined until I contacted her regarding the fees being charged. This raised serious concerns for us about the level of communication and oversight throughout the transaction. The purchase did not proceed because our mortgage application was declined. While I understand that solicitors charge for work undertaken, it was disappointing to receive a bill of £594 for a transaction that never completed, particularly when we felt that communication and support had been lacking from the outset. What I found most frustrating was the handling of the repayment arrangement. After receiving the bill, I explained my financial circumstances and was asked what I could realistically afford to pay. I clearly stated that £50 per month was the maximum I could manage. However, rather than considering my proposal, I was informed that the balance would need to be paid in three instalments, with the first payment due by the end of the month. Despite my efforts to explain my situation, I did not feel that my concerns or repayment offer were properly taken into account. Based on my experience, I would encourage first-time buyers to carefully research all available options before choosing a solicitor and to consider firms that offer a genuine "no move, no fee" service for greater peace of mind if a purchase falls through. Unfortunately, I cannot recommend Boys & Maughan based on my personal experience. This review reflects my honest experience as a client.
Legal experts tagged in
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We were sorry to read your review. Although your purchase did not proceed to completion, our charge reflects the legal work that had already been undertaken on your behalf up to that point. Your comments differ significantly from the feedback we usually receive about Kimberley, which is consistently very positive. Indeed, this is the first negative feedback we have received about her service. It would not be appropriate to discuss the details of your matter or the subsequent payment arrangements on a public platform. However, we take your concerns seriously and, if you would like the matter to be reviewed further, you are very welcome to contact our Head of Department, Stephanie Power, at sap@boysandmaughan.co.uk
This review was submitted by a verified client of Boys & Maughan Solicitors.
Kimberley was very helpful and efficient and saw the sale of my house went through smoothly.
Legal experts tagged in
this review
Thank you for your review. We appreciate the positive feedback you have given us and we will ensure your comments are passed onto Kimberley.
This review was submitted by a verified client of Boys & Maughan Solicitors.
Kimberley has been very efficient throughout the whole process selling our parents home. They were many complications thrown up along the way, but she managed to navigate through it all. She communicated well and came up with solutions for varies problems we had. She was always at the end of the phone when needed, and managed to communicate well with all 3 of us - not always an easy task! I would not hesitate to use her services in the future should the need arise.
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We are delighted that your experience with our team was such a positive one. your feedback will be passed on to Kimberley
This review was submitted by a verified client of Boys & Maughan Solicitors.
This client provided feedback via ReviewSolicitors and did not leave additional comments.
Legal experts tagged in
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Thank you for taking the time to share your positive experience with us.
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