Boys & Maughan Solicitors

01227 207000

Boys & Maughan has been building lasting relationships with clients for over two centuries. Legal advice and assistance is available in many areas including: buying and selling residential property, landlord and tenant, divorce and family, children law, personal injury, medical negligence, employment matters, commercial property, wills, administration of estates, trusts, lasting powers of attorney, disputes with individuals and businesses, debt collection and Court of Protection matters. Read more...

Also known as - Boys & Maughan LLP

Address
32 St George's Place
Canterbury
Kent
CT1 1UT
01227 207000
www.boysandmaughan.co.uk

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Accreditations

Other locations

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Available solicitors at Boys & Maughan Solicitors

Anna Leach

4.8 out of 5

(27)

Conveyancing Executive

Elizabeth Thomson

Christine Anderson

Graham Tong

Conveyancing Executive

Phil Downer

4.8 out of 5

(14)

Conveyancing Executive (non-solicitor)

Elliot Aish

Eleanor McCabe

Emma Harris

Conveyancing Executive (non-solicitor)

Victoria Simpson

Andrew Baker

Andrea Huckstepp

Chartered Legal Executive (non-solicitor)

Dawn Cole

5.0 out of 5

(1)

Solicitor

Autumn Newton-Baxendine

0.0 out of 5

(0)

Chartered Legal Executive (non-solicitor)

Demi Constantine

Stuart Gilbert

Chartered Legal Executive

How Boys & Maughan Solicitors Compares

Value for money

This firm - 87%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Boys & Maughan Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using ABC Law. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 5%

About Right 94%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 97%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Boys & Maughan Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Boys & Maughan Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%

No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Boys & Maughan Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

621
Very Good

87
Average

12
Poor

5
Awful

6

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Charles

November 24, 2021

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Mortgage

Boys & Maughan Solicitors were extremely professional and very proactive throughout my mortgage application and always acted in my best interest. I could not thank Liz and her team enough! I would definitely use them again and recommend them to friends and family.

Solicitor named in this review:
Elizabeth Thomson

Elizabeth Thomson

A representative from Boys & Maughan Solicitors responded to this review on 25 November, 2021:

Thank you Charles! We really appreciate you taking the time to leave us such a great review and we look forward to working with you again in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Ann

November 22, 2021

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First Class Service

Superb service. Brilliant!!!

Solicitor named in this review:
Phil Downer

Phil Downer

A representative from Boys & Maughan Solicitors responded to this review on 23 November, 2021:

Thank you for leaving us such a great review, Ann. It is really appreciated!

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Richard

November 18, 2021

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Convayence

Very good all round would highly recommend Victoria Simpson

Solicitor named in this review:
Victoria Simpson

Victoria Simpson

A representative from Boys & Maughan Solicitors responded to this review on 22 November, 2021:

Thank you for leaving us such a great review, Richard. We are delighted to hear that you would recommend Victoria and we look forward to working with you again in the future.

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Paula

November 17, 2021

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Solicitor services

Always helpful, professional, would not hesitate to use again.

Solicitor named in this review:
Elizabeth Thomson

Elizabeth Thomson

A representative from Boys & Maughan Solicitors responded to this review on 18 November, 2021:

Thank you for leaving us such a positive review, Paula. We will ensure your comments are passed onto Liz.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

November 10, 2021

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Responsive, Friendly and efficient

As a first time homebuyer, and a foreigner, I was unaware of the processes required to purchase a property. Victoria was patient and explained every part of the process carefully and responded to my many questions with empathy and expertise.

The only thing I would recommend is that there's a bit less paper, and perhaps more electronic communication. Think of the trees!

Solicitor named in this review:
Victoria Simpson

Victoria Simpson

A representative from Boys & Maughan Solicitors responded to this review on 12 November, 2021:

Thank you for your review, MB. You have made an excellent point about using less paper and prompted a discussion here this morning about what more we can do. We are also glad that you were impressed by Victoria’s empathy and expertise.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Nasreen

November 09, 2021

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Excellent service

Excellent service. Timely responses and very knowledgeable. Would use again.

Solicitor named in this review:
Victoria Simpson

Victoria Simpson

A representative from Boys & Maughan Solicitors responded to this review on 10 November, 2021:

Thank you for your feedback, Nasreen. We appreciate the positive feedback you have given us and look forward to working with you again in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Richard

November 03, 2021

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Sale of flat

All went well despite the sale happening during the pandemic

Solicitor named in this review:
Graham Tong

Graham Tong

A representative from Boys & Maughan Solicitors responded to this review on 04 November, 2021:

Thank you for taking the time to share your experience with us, Richard. We are pleased to hear that we were able to help you with your property sale and will pass your comments onto Graham and his team.

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Verified review

Buyer0

November 03, 2021

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Very happy with conveyancing

Graham was very thorough, extremely efficient and professional!

All correspondence was fast, concise and to-the-point. He would point out important things that I would normally have no clue about and answer any queries I had in a simple and professional manner.

I felt that I really had a line of defence with Graham looking out for my best interests during the process. All the difficult questions were asked to the relevant parties. All the potential problems were queried and clarified.

Patience was the number one factor in my case. I was very keen to investigate various issues that came up which were fairly time consuming. I also turned away from an initial property, even though Graham had done searches etc., it was no issue at all (with reimbursements made for the next buyer's purchase of the searches)... this level of transparency is what made me sure to continue with Boys & Maughan on the next property.

All fees are transparent, clearly laid out and easy to understand. Very refreshing.

Highly recommended!

Solicitor named in this review:
Graham Tong

Graham Tong

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Lisa

October 28, 2021

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Great service

We used Boys & Maughan as recommended by Oakwood Homes for our house sale and purchase. Despite difficult times during Covid-19 our solicitor was always available by email/phone and dealt with enquiries promptly.

Solicitor named in this review:
Graham Tong

Graham Tong

A representative from Boys & Maughan Solicitors responded to this review on 29 October, 2021:

Thank you for your review, Lisa. We were pleased to read that you were happy with the service you received from Graham and we will ensure your comments are passed onto him.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

John

October 25, 2021

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Efficient service

Efficient, friendly service, and good value for money

Solicitor named in this review:
Phil Downer

Phil Downer

A representative from Boys & Maughan Solicitors responded to this review on 26 October, 2021:

Thank you for taking the time to review us, John. We look forward to assisting you again in the future.

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Reviews collected from

Housing & Property

June

October 31, 2021

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June

Elizabeth Thomson from the Canterbury branch was brilliant throughout the whole process.
Highly recommended.

Solicitor named in this review:
Elizabeth Thomson

Elizabeth Thomson

A representative from Boys & Maughan Solicitors responded to this review on 02 November, 2021:

Thank you for leaving us such a great review, June. We appreciate the positive feedback you have given us and we shall ensure your comments are passed onto Liz and her team.

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Housing & Property

Rachel

October 20, 2021

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Rachel

Excellent conveyancing from start to finish. Liz Thomson and her team were just fantastic. Very responsive and efficient service. Would throughly recommend.

Solicitor named in this review:
Elizabeth Thomson

Elizabeth Thomson

A representative from Boys & Maughan Solicitors responded to this review on 21 October, 2021:

Thank you for sharing your experience with us, Rachel. We will ensure your comments are passed onto Liz and her team and we look forward to working with you again in the future.

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Tim

October 19, 2021

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Tim

Dealt professionally with the long, unnecessarily painful sale of my property....due mainly to the incompetence of my estate agent (Miles & Barr).
Throughout the process, Liz kept calm, measured and unfailingly helpful and was able to guide and advise me.
I would have no hesitation in engaging them should there be any need in the future.

Solicitor named in this review:
Elizabeth Thomson

Elizabeth Thomson

A representative from Boys & Maughan Solicitors responded to this review on 19 October, 2021:

Thank you for leaving Liz such a great review, Tim. We are really happy to hear you were pleased with the service you received.

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Housing & Property

Harriet

October 13, 2021

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Harriet

I’m very happy with the work done behind the scenes to get the job done. Everything seemed to be very quick and efficient. As a first time buyer I was very worried and generally I was reassured throughout. There were a couple of occasions when correspondence wasn’t responded to and calls weren’t returned. I was also disappointed that I told two members of the team that a family member had passed away when we were close to completion, and this wasn’t acknowledged at all. I’m very grateful for all the work that has happened in the background and that they got the job done, but the customer service could be improved. Even a simple “how are you” on the phone would go a long way, especially when I had asked this to them first.

A representative from Boys & Maughan Solicitors responded to this review on 26 October, 2021:

Thank you for taking the time to review us, Harriet. Your comments have prompted us to think about how we balance our desire to be efficient, whilst also carefully listening to clients and providing the best possible service, particularly in your case, when you gave us important news about your circumstances. We would like to apologise for our oversights and lack of sensitivity. Our residential property team has been under a great deal of strain due to the Government’s stamp duty deadlines and there can be no doubt that the usual service levels provided by solicitors have suffered across the country over the past 12 months. These deadlines resulted in a significant increase in activity in the property market and we had to deal with much higher volumes of emails, telephone calls and enquiries. Now that the last of these deadlines has passed, things are gradually to returning to normal and our teams are feeling greatly relieved that they can take more time to speak to their clients over the phone properly once again.

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Housing & Property

suzy

October 12, 2021

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suzy

Helped us through the sale and purchase of our homes. Kept us informed in a timely manner even during the crazy rush due to the Stamp Duty discount.
Efficient, effective, an ease and a pleasure to work with!

Solicitor named in this review:
Elizabeth Thomson

Elizabeth Thomson

A representative from Boys & Maughan Solicitors responded to this review on 12 October, 2021:

Thank you for your review Suzy. We are delighted that you found us to be efficient, effective and a pleasure to work with and look forward to assisting you again in the future.

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