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Aberdein Considine and Company

5-9 Bon Accord Crescent, Aberdeen, Ab11 6dn, Aberdeen, Aberdeenshire, AB11 6DN

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5-9 Bon Accord Crescent, Aberdeen, Ab11 6dn, Aberdeen, Aberdeenshire, AB11 6DN

Regulated by:

The Law Society of Scotland

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Aberdein Considine and Company only have 2 reviews listed.

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Aberdein Considine and Company Review Scores & Client Satisfaction Overview

No Reviews
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Value for
Money
83% below
national average
No data
Success
Rate
82% below
national average
No data
Would
Recommend
81% below
national average
Communication N/A
Initial Impressions N/A
Approachability N/A
Documentation Accuracy N/A
Legal Knowledge N/A
Value for money N/A

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Aberdein Considine and Company Review Scores & Client Satisfaction Overview

1.0
Awful
40%
Value for
Money
43% below
national average
No data
Success
Rate
No data
Would
Recommend
Communication 1.0/5
Initial Impressions 2.0/5
Approachability 1.0/5
Documentation Accuracy 1.5/5
Legal Knowledge 2.0/5
Value for money 2.0/5

Rankings by area of expertise

The rankings below show the areas of expertise that Aberdein Considine and Company offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Aberdein Considine and Company

5-9 Bon Accord Crescent, Aberdeen, Ab11 6dn, Aberdeen, Aberdeenshire, AB11 6DN

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1.0 /5 2 Reviews
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James

Worst free legal remortgage service

Had this free legal service from Natwest. The company never communicates anything in the process, regardless it is completion date or early repayment fees. I was told of a completion date in less than 24h and found out i were to pay about 3k early repayment fee. Had to rush to the bank to stop the transaction. Then was offered another completion date. But the day before the completion, when i called them, they said there was no agreed completion date. Ending up getting a missed payment notice from my previous lender. And Aberdein Considine blamed everything on me!

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Penny

Follow up - go to the Legal Ombudsman for redress

After posting my original review, I made an official complaint to Aberdein Considine. They refused to accept any blame. Barely bothered to be civil and wouldn't even identify their Complaints Officer. I went to the Legal Ombudsman. This service is free for the end user. Aberdein Considine had to pay £400 for the investigation and then spend time and effort on it. The Legal Ombudsman found in my favour and felt I was owed £250. Great! I said (I had asked Aberdein Considine for less than £100 as compensation).No, Aberdein Considine said. So it went to a higher level at the Ombudsman, who agreed with the first decision. So I got more than I had even asked for, Aberdein Considine had to waste time and energy and possibly had their Public Indemnity Insurance affected, all for refusing to pay me a small sum and apologize. These people don't care about the customer. Don't just write a poor review, take them to the Ombudsman if you feel they've not communicated with you, they've delayed your matter, or if they haven't acted upon your instructions. It's the only way to make them change their systems and their behaviour. They are absolutely shocking. As an aside, the Legal Ombudsman was fantastic. Impartial and thorough.

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