Bott And Co Solicitors Limited

Call handler clarified everything regarding the claim and was very clear. I felt confident that I was in good hands and all the intricate details were clarified.

Excellent service kept informed all of the time when needed

I experienced a significant delay on a flight between Belfast and London due to a member of the cabin crew becoming ill and a replacement being required. In doing some background research I realised that staff illness was not an exceptional circumstance but an operational matter that needs to be managed by the airline and therefore I was entitled to compensation for the delay. However I contacted the airline about this matter and they argued that I was not entitled to any compensation. I escalated this to CAA who also found in the airline’s favour. Totally frustrated I passed this matter to Bott & Co along with all the correspondence I had on the matter. After many months of pursuing the case on my behalf I am placed to say that Bott &Co were successful with my claim and I was compensated accordingly. Although Bott & Co’s fee came out of my claim I was nevertheless pleased with the service they provided to me as I would never have otherwise been successful with my claim nor had the satisfaction of knowing that my dispute with the airline was justified and settled in my favour.

Had a claim against an airline for delayed flight, although the airline denied the claim, this solicitor came through and I received some money. The only critisism I have it took a long time, however this was probably due to the airline and not the solicitor. Would I used again, yes I would if the need arose.

This was my first interaction with Bott and Co, and I spoke with Tanya, who was extremely professional and thorough. She took the time to gather all the necessary details and clearly explained the process, including the percentage the solicitors would take from my claim. So far, I’m very satisfied with the service. I hope this level of professionalism and support continues consistently throughout the entire claims process.

Stay away At all Costs This company is not a professional company. They don't do anything until you chase them up, I had to email them each time and they would email back they will get back but each time nothing was done my case took more than 1 year and 7 months or so. I had to constantly call them or email them. Very frustrating. They send me to so many different medical institutions and each time it felt like the case was being started again from the beginning. They kept asking same questions. My back was damaged and I was in so much pain and in the end they just recovered £500 for me which was equivalent to the transport for all the travel I made to different medical institutions. Stay away.

Contracted by zaaidah who was thorough with questioning regarding my recent accident and took the time to explain the procedure and what to expect

Tanya it was very professional and very regarding my claim

Brad has been really helpful and professional with my claim. He explained everything in detail and was always asking if I’m okay, or had any questions. I would definitely recommend him he is brilliant!!