Dma Law Limited

I got passed to over 5 soliciotrs and 3 different branches just to complete an amicalbe divorce. Waited over 3 years from decree nisi to absolute and got charged over £400 after i had paid what shoud have been my final bill for correspondace that had all been completed when nisi was granted. I was chased for payments that had already been made to previous solicitors, re filing out forms that were lost or filled out incorrectly. When i complained about this i as told that the number of solicitors i got assigned to did not affect the service i recieved which i completely disagree with. I would not recommend using this firm.

I'll keep it brief and factual: Zero communication for numerous months (phone calls and emails) made by multiple family members. DMA only replied when a formal complaint was submitted. At the beginning of 2024. No inventory taken for probate (house contents) only by family members No questions answered or responded to for months on end (again, until a formal complaint was made) still awaiting answers. Sentimental items missing ("misplaced" whilst in DMA Law's care and located after it came to light they hadn't been logged properly - some still unaccounted for. These are my grandmother's personal belongings being treat this way!!!!!! The first piece of formal correspondence (and only form or correspondence for some of us) to beneficiaries was emailed out this week. Almost 2 years on and the date of death was inaccurate by 2 months. VERY INSENSITIVE..... You would think that probate being of such a sensitive nature would have been checked over before sending out (especially during an ongoing formal complaint) Basically, this should have been sorted promptly (a simple, modest estate with a clear Will) which my late grandmother entrusted to DMA to remove stress from the family - quite the opposite has happened here. Very poor, lack of compassion and lack of attention to detail. I would never use this firm again or recommend.

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Adrian Charles Antony Morris

Lack of communication decisions made without confronting person felt like they were only there for the money and not the person lack of understanding not very good with people with disabilities are understanding so definitely avoid

Firstly they don't even tell you how long your appointment is or its purpose- making it very difficult to manage time with what I told them in my half hour appointment as I was operating on the assumption it was an hour. You aren't given clear billing information remotely. Secondly- they ALL interrupt you and jump to conclusions rather than asking further questions to get more information before giving advice. It felt very much like the solicitor I spoke to was on my recovering drug addict absent fathers side. She was actually slightly offensive at some points in all honesty. After she hurried me off the phone half an hour before I was expecting to be speaking to her- she wanted me to pay an additional £90 to then decide what went in the letter I wanted, however it became quite obvious during our initial conversation that she would be deciding not only went in the letter, but what was best for my children. I rang back and told the reception to tell her to not bother because I wasn't happy with the conversation, it was very clear she wasn't listening to me whatsoever tbh. The following day another solicitor from the same firm rang me to 'discuss' my concerns,be aware that this didn't include any sort of apology or empathy but instead was me getting through 2.5 sentences til she interrupted me with why she is right. It was just absolutely ridiculous defending of the first solicitor, who btw, apparently did a draft of my letter a portion of which she read out to me and surprise surprise was COMPLETELY wrong. I can honestly say that these people aren't interested in their clients, they're going to decide FOR you what you should do, rather than give advice and allow you to make decisions based off that advice which is what they're supposed to do. I ended up hanging up on them after I was interrupted for the 10th time. The girl I initially spoke to sounded quite young so I could of chalked that up to that but when the other one rang me and was the same I think it's clear it's just this firm. It's added quite a lot of stress and obviously down £90 for no reason to what is already a highly stressful situation, you really do not feel like they have your best interests at the forefront, it comes across as they want to make your decisions for you because they think they know best even though frankly not enough info was given on the situation for them to know much about it due to time constraints, and no one bothering to tell me what was expected to happen in appointments. Imagine being in a horrific situation for 12 years, finally trying to get legal advice and help and you end up feeling not just unsupported, but like they're not interested at all. Complete gut punch in all honesty. I'd avoid purely based off their attitudes tbh