Alexander & Co. Solicitors LLP

I cannot comment on the quality of the legal service itself, as I never had the opportunity to use this firm. However, my experience with their initial customer service was disappointing. I contacted the firm twice to request a conveyancing quote for a property purchase. On both occasions, my details were taken and I was told someone would contact me, but I never received a call back. When I called the second time, it appeared there was no record of my previous enquiry, which was frustrating. As I was keen to get the purchase process started, I could not continue waiting and had to instruct another solicitor instead. I appreciate that firms can be busy, but a simple courtesy call or update would have been appreciated, even if there was a delay in providing a quote. It's a shame, as this firm was recommended to me and I was hoping to use them. Unfortunately, based on my experience, the lack of communication came across as unprofessional and resulted in a poor first impression.

There are times in your life where all you can do is ask for help, which is scary and vulnerable. One of those moments came for us when our terminally unwell mum had an unexpected rapid deterioration in her condition. Working as a Solicitor myself (separate company), I appreciate the complexities in selecting a Solicitor - particularly finding someone that you can trust. As a family we are incredibly grateful to have found and instructed Megan to be our Wills & Probate Solicitor. She was the right person to help guide us through an incredibly difficult time. She was always ready to answer any questions, and to be realistic and compassionate with our wishes. She supported us through the whole process with sincere care. If we were to find ourselves back in a difficult time in the future, there is no doubt that I would be instructing Megan and Alexander & Co with complete trust and confidence.

Solicitors tagged in
this review

Megan Chalkley

I was kept informed throughout the sale by the appointed solicitor (Chris Maughan) and the team. Unfortunately the buyers solicitor held up the sale by repeatedly asking the same questions. The partner of the practice (Katie Basey) had to step in to get the sale moving which was extremely helpful. I was very satisfied with this solicitors professionalism.

Legal experts tagged in
this review

Christopher Maughan

My first time selling a property for 25 years! Thank you so much to Ayisha, Lindsay and Katherine and reception staff (Loughborough branch) who were all friendly, approachable and professional and guided me through the whole process without any problems.

Solicitors tagged in
this review

Katharine Basey

Shabana was very helpful in guiding us through the process and explaining parts that we didn't understand.

Solicitors tagged in
this review

Shabana Hussain

I spoke to a lovely lady called Lydia. She was very helpful and gave me some great advice. It was very much appreciated.

Great second meeting to get our legal documents sorted. Friendly and efficient staff

Very efficient and really friendly.

I found these on Google maps. Conveniently location in Loughborough. Straight forward phone call and appointment. I found them very warm and welcoming. Professional and efficient, and took the time to listen. Thank you

Alexander and Co were amazing from start to finish. We had the pleasure of working with Kate Barry and Beth Norris. They treat you as humans rather than numbers. For example, we were first time buyers and a seller pulled out on a Friday afternoon out of the blue. Even though it was 5pm on a Friday, Kate answered my call and reassured me that all would be ok and I should contact Kate when needed on our next potential property. I did, and highly recommend Kate at Alexander and Co. Professional, quick, reasonably priced! Thank you so much! From 2 happy first time buyers - Matt and Ellenor