Personal Injury
|
465 Total Company Reviews
Personal Injury
|
465 Total Company Reviews
39-41, Station Road, Clacton-on-sea, Essex, CO15 1RN
Accepting new clients
39-41, Station Road, Clacton-on-sea, Essex, CO15 1RN
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 8014478
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We offer a full range of legal advice to businesses and individual clients. Our specialist practice areas, with accredited lawyers and attentive support staff, ensure you receive the most professional and practical advice available. The partners and staff at TSP bring together local and regional knowledge with City firm experience, enabling us to compete effectively with large London practices. And with legislation constantly evolving, we make it our business to keep up to date with the latest developments.
The rankings below show the areas of expertise that Thompson Smith And Puxon LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
We offer a full range of legal advice to businesses and individual clients. Our specialist practice areas, with accredited lawyers and attentive support staff, ensure you receive the most professional and practical advice available. The partners and staff at TSP bring together local and regional knowledge with City firm experience, enabling us to compete effectively with large London practices. And with legislation constantly evolving, we make it our business to keep up to date with the latest developments.
The rankings below show the areas of expertise that Thompson Smith And Puxon LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
39-41, Station Road, Clacton-on-sea, Essex, CO15 1RN
What clients say about Thompson Smith And Puxon LLP
The firm specialises in wills, LPAs, property transactions, probate, family/financial settlements and employment/medical-negligence matters, with demonstrable technical knowledge and efficient case handling. Clients value approachability, patience, clear explanations, professionalism, responsiveness and personable service—staff are described as friendly, supportive and proactive. Negative feedback focuses on inconsistent communication, missed deadlines, unexpected cost increases and occasional poor ownership of cases, which led to frustration, extra expense and unresolved complaints. Overall most clients praise competence and outcomes, but a minority report serious service and communication failures.
I do no normally leave reviews: however, I am more than happy to confirm that Thompson, Smith and Puxon, and there representative for my case Joanne Jeavons have been excellent in every regard, from the taking of my case to the final successful conclusion.
Claire Martin and a Sue Everett were so supportive In this process. They were available at all times and Explained in enquires in a clear and simple way. Excellent service by both .
From the first meeting, I felt confident that my case was going to be dealt with, with my best interest being the main priority. I was kept informed throughout, of updates between both parties. The outcome was very good, probably better than both myself and my solicitor expected.
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I was very happy with the services I received and all of the communication with any member I f your firm were helpful and professional. I would like to thank Steve Webb in particular for his excellent help and support.
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Jo was extremely efficient and proactive; tenacious in pursuit of the claim and very patient.
What clients say about Thompson Smith And Puxon LLP
The firm specialises in wills, LPAs, property transactions, probate, family/financial settlements and employment/medical-negligence matters, with demonstrable technical knowledge and efficient case handling. Clients value approachability, patience, clear explanations, professionalism, responsiveness and personable service—staff are described as friendly, supportive and proactive. Negative feedback focuses on inconsistent communication, missed deadlines, unexpected cost increases and occasional poor ownership of cases, which led to frustration, extra expense and unresolved complaints. Overall most clients praise competence and outcomes, but a minority report serious service and communication failures.
Review for Louise Margiotta — Thompson Smith and Puxon I attended a 10-minute initial consultation with Louise Margiotta costing £370 plus VAT. The meeting was rushed, dismissive, and utterly lacking in meaningful legal advice or engagement. Louise repeatedly asked if I “got here okay” and demanded my full name — including my middle name — despite all my details already being provided and having passed extensive anti-money laundering checks. When I questioned this, she bluntly said she couldn’t offer legal advice without it. She also embarrassingly asked for the date of my “wedding” during a divorce consultation. The correct legal term is “marriage.” This fundamental mistake showed a shocking lack of preparation and attention. The pre-call discussions were hurried, and the intense meeting reflected a clear lack of consideration for my time and circumstances. I found Louise overbearing, lacking empathy, and unprofessional in her approach. Without any substantive discussion, Louise abruptly ended the meeting as soon as she decided we were “not compatible,” leaving me with nothing but frustration and a refund. This was less a legal consultation and more a costly compatibility test, wasting my time and money. Louise’s rushed, indifferent attitude made it clear my case was not worth her time. Adding insult to injury, Nicola Crisell’s complaint investigation was dismissive and one-sided. Despite me being a repeat client, I was never asked for my side before the complaint was closed. This disregard for repeat business is particularly disappointing. While I received a refund, I strongly advise anyone seeking clear, professional legal support to look elsewhere.
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. We would like to clarify that your visit to our office was brief—under 10 minutes—and during that time, we did our best to assist you promptly and courteously. Early in your meeting with Louise, it became clear that Thompson Smith and Puxon was not the right fit for you and this was discussed with you directly. You were issued a full refund, and were not left at any disadvantage. We also want to emphasise that we are committed to maintaining a respectful and professional environment for both our clients and our staff. We always welcome constructive feedback and remain committed to providing a high standard of service to all who seek our support.
This review was submitted by a verified client of Thompson Smith And Puxon LLP.
The meeting was very informative, concise and helpful. Money well spent to address an ongoing family issue.
We have just moved into our new home and Claire from TSP did our conveyancing. We have found the service very efficient and responsive, with the process moving along quickly and efficiently. We have always been able to get hold of Claire with any queries and there have been no delays whatsoever. Compared to our last house move, very impressed.
Very easy to talk to . Very thorough . All in all an excellent service . Thanks again
This review was submitted by a verified client of Thompson Smith And Puxon LLP.
I can highly recommend Louise. She is extremely professional, knowledgeable and also very caring. She supported me in every step of the way and I could not recommend her enough.
Georgia dealt with our Wills and LPA's to a high standard, she was willing to answer and explain all questions thoroughly. She was really patient at all times, and extremely approachable and easy to get on with.
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Excellent Service, i have used this practice for several years
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Poor communication and unresolved complaint regarding the solicitor dealing with my case
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Catherine was very helpful when dealing with the sale of my property. She always got back to me swiftly and professionally. Very happy with her service.
I have been using your firm for several years and keep coming back because you always deal with my business in an efficient and friendly manner.
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