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Thompson Smith And Puxon LLP

4.8 | 144 Reviews 144 Reviews | Avoidance Powers
465 Total Company Reviews info icon Avoidance Powers | info icon 465 Total Company Reviews Avoidance Powers | info icon 465 Total Company Reviews

39-41, Station Road, Clacton-on-sea, Essex, CO15 1RN

Accepting new clients

39-41, Station Road, Clacton-on-sea, Essex, CO15 1RN

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8014478

Thompson Smith And Puxon LLP |

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Thompson Smith And Puxon LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
92%
Value for
Money
95%+
Success
Rate
95%
Would
Recommend
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.6/5

Description

We offer a full range of legal advice to businesses and individual clients. Our specialist practice areas, with accredited lawyers and attentive support staff, ensure you receive the most professional and practical advice available. The partners and staff at TSP bring together local and regional knowledge with City firm experience, enabling us to compete effectively with large London practices. And with legislation constantly evolving, we make it our business to keep up to date with the latest developments.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompson Smith And Puxon LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompson Smith And Puxon LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.7/5

Description

We offer a full range of legal advice to businesses and individual clients. Our specialist practice areas, with accredited lawyers and attentive support staff, ensure you receive the most professional and practical advice available. The partners and staff at TSP bring together local and regional knowledge with City firm experience, enabling us to compete effectively with large London practices. And with legislation constantly evolving, we make it our business to keep up to date with the latest developments.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompson Smith And Puxon LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Thompson Smith And Puxon LLP

39-41, Station Road, Clacton-on-sea, Essex, CO15 1RN

Reviews

4.8 /5 144 Reviews
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Rating

Clients say

What clients say about Thompson Smith And Puxon LLP

The firm specialises in wills, lasting powers of attorney, property sales and purchases, family/financial settlements, probate, medical negligence and employment law, with widely noted legal knowledge and efficiency. Clients value approachability, patience, clear explanations, professionalism, responsiveness and supportive, friendly service. Repeated praise for swift communication and practical guidance contrasts with complaints about poor communication, missed deadlines, escalating costs and unresolved complaints; some clients reported having to chase progress multiple times and experiencing significant stress or financial loss when standards slipped.

Approachable staff
Clear explanations
Patient service
Prompt responses
Efficient handling
Good communication
High fees
Missed deadlines
Poor communication
Professional manner

ReviewSolicitors Review List

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Kelly

Not a Good Experience

TSP were instructed by my late Father to deal with his fairly simple estate after his death. All of the beneficiaries were of the same opinion that this small estate took far too long to complete and consequently costs were much higher than we anticipated. They gave us no indication at the start what their hourly fees would be as it appears they don’t have to. If you are thinking of using them I would have that conversation with them before instructing them on what their fees might look like.

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Anne

Wills, Trusts & Probate

Mary Wright estate will wishes

Superb firm, always helpful, always polite, always approachable, always clear, always able to talk to someone.

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Anne

Wills, Trusts & Probate

Mary Wright estate will wishes

Superb firm, always helpful, always polite, always approachable, always clear, always able to talk to someone.

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Darren

Wills, Trusts & Probate

Dad's estate

robert ashworth was so kind and Caring in my time of need he was professional and offed me clear advice and his service was first class thank you so much for your help robert line regards Darren Rogers

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Rob

Wills, Trusts & Probate

Probate

We contacted TSP last year (as my father had his will made out with them) to arrange an application for power of attorney. Adina Milleare called to see us and arranged the application for us. Sadly my fathers health declined and he passed away in November, so we once again engaged TSP to take care of all matters including probate and the sale of dads property. Adina once again looked after us, showing us compassion and understanding after our loss. I can not speak to highly of the service we received throughout the process with TSP. We’d also like to thank Catherine and Richard who dealt with the sale of dads property and of course Adina who kept us up to date and was available to speak to at anytime if we had any queries etc. I’d be very happy to recommend TSP to anyone wanting their services for probate and the legal side of property sales.

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Other Reviews

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Helen & Phil

Wills & Estates

Georgia dealt with our Wills and LPA's to a high standard, she was willing to answer and explain all questions thoroughly. She was really patient at all times, and extremely approachable and easy to get on with.

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Michael Smith

Wills & Estates

Excellent Service, i have used this practice for several years

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Anonymous

Wills & Estates

I have been using your firm for several years and keep coming back because you always deal with my business in an efficient and friendly manner.

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Anonymous

Wills & Estates

Ivana was brilliant, very considerate and helpful in every way. Kurtis the young witness was a smashing young man

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Anonymous

Wills & Estates

Absolutely terrible. Cost a small fortune for a very poor service. Also, due to delays and missed deadlines cost our family thousands of pounds extra. Would not recommend using this solicitors.

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Reviews

4.8 /5 465 Reviews
Filter your results
Star rating

Rating

Clients say

What clients say about Thompson Smith And Puxon LLP

The firm specialises in wills, lasting powers of attorney, property sales and purchases, family/financial settlements, probate, medical negligence and employment law, with widely noted legal knowledge and efficiency. Clients value approachability, patience, clear explanations, professionalism, responsiveness and supportive, friendly service. Repeated praise for swift communication and practical guidance contrasts with complaints about poor communication, missed deadlines, escalating costs and unresolved complaints; some clients reported having to chase progress multiple times and experiencing significant stress or financial loss when standards slipped.

Approachable staff
Clear explanations
Patient service
Prompt responses
Efficient handling
Good communication
High fees
Missed deadlines
Poor communication
Professional manner

ReviewSolicitors Review List

Profile image of S

S

Family Law

Cold, Dismissive, and Incompetent — Avoid at All Costs

Review for Louise Margiotta — Thompson Smith and Puxon I attended a 10-minute initial consultation with Louise Margiotta costing £370 plus VAT. The meeting was rushed, dismissive, and utterly lacking in meaningful legal advice or engagement. Louise repeatedly asked if I “got here okay” and demanded my full name — including my middle name — despite all my details already being provided and having passed extensive anti-money laundering checks. When I questioned this, she bluntly said she couldn’t offer legal advice without it. She also embarrassingly asked for the date of my “wedding” during a divorce consultation. The correct legal term is “marriage.” This fundamental mistake showed a shocking lack of preparation and attention. The pre-call discussions were hurried, and the intense meeting reflected a clear lack of consideration for my time and circumstances. I found Louise overbearing, lacking empathy, and unprofessional in her approach. Without any substantive discussion, Louise abruptly ended the meeting as soon as she decided we were “not compatible,” leaving me with nothing but frustration and a refund. This was less a legal consultation and more a costly compatibility test, wasting my time and money. Louise’s rushed, indifferent attitude made it clear my case was not worth her time. Adding insult to injury, Nicola Crisell’s complaint investigation was dismissive and one-sided. Despite me being a repeat client, I was never asked for my side before the complaint was closed. This disregard for repeat business is particularly disappointing. While I received a refund, I strongly advise anyone seeking clear, professional legal support to look elsewhere.

A representative from Thompson Smith And Puxon LLP responded to this review

Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. We would like to clarify that your visit to our office was brief—under 10 minutes—and during that time, we did our best to assist you promptly and courteously. Early in your meeting with Louise, it became clear that Thompson Smith and Puxon was not the right fit for you and this was discussed with you directly. You were issued a full refund, and were not left at any disadvantage. We also want to emphasise that we are committed to maintaining a respectful and professional environment for both our clients and our staff. We always welcome constructive feedback and remain committed to providing a high standard of service to all who seek our support.

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Chris Mace

Verified

Advice on support for Grandchildren

The meeting was very informative, concise and helpful. Money well spent to address an ongoing family issue.

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Katie

Housing & Property

Extremely efficient!

We have just moved into our new home and Claire from TSP did our conveyancing. We have found the service very efficient and responsive, with the process moving along quickly and efficiently. We have always been able to get hold of Claire with any queries and there have been no delays whatsoever. Compared to our last house move, very impressed.

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Steve

Purchase of property

Very easy to talk to . Very thorough . All in all an excellent service . Thanks again

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Anonymous

Verified

Great service, would highly recommend

I can highly recommend Louise. She is extremely professional, knowledgeable and also very caring. She supported me in every step of the way and I could not recommend her enough.

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Other Reviews

Profile image of Helen & Phil

Helen & Phil

Wills & Estates

Georgia dealt with our Wills and LPA's to a high standard, she was willing to answer and explain all questions thoroughly. She was really patient at all times, and extremely approachable and easy to get on with.

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0
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Michael Smith

Wills & Estates

Excellent Service, i have used this practice for several years

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Anonymous

Residential Property

Poor communication and unresolved complaint regarding the solicitor dealing with my case

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Anonymous

Residential Property

Catherine was very helpful when dealing with the sale of my property. She always got back to me swiftly and professionally. Very happy with her service.

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Anonymous

Wills & Estates

I have been using your firm for several years and keep coming back because you always deal with my business in an efficient and friendly manner.

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