Anonymous
Employment - Individual
First class service, candid advice and my issue was resolved to my complete satisfaction.
Solicitors tagged in
this review
Thompson Smith And Puxon LLP
Employment
|
466 Total Company Reviews
Employment
|
466 Total Company Reviews
Stable 6, Stable Road, Colchester, Essex, CO2 7GL
Accepting new clients
Stable 6, Stable Road, Colchester, Essex, CO2 7GL
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 8013314
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Thompson Smith And Puxon LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 95%+
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Would recommend to friends and family: 95%+
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
5.0/5
Approachability
5.0/5
Documentation Accuracy
5.0/5
Legal Knowledge
5.0/5
Value for money
4.8/5
Description
We offer a full range of legal advice to businesses and individual clients. Our specialist practice areas, with accredited lawyers and attentive support staff, ensure you receive the most professional and practical advice available. The partners and staff at TSP bring together local and regional knowledge with City firm experience, enabling us to compete effectively with large London practices. And with legislation constantly evolving, we make it our business to keep up to date with the latest developments.
Rankings by area of expertise
The rankings below show the areas of expertise that Thompson Smith And Puxon LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Thompson Smith And Puxon LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 94%
Money
Value for money
11%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
11% above
national average
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
15%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
15% above
national average
Would
Recommend
Would recommend to friends and family: 95%+
Recommend
Would recommend to friends and family
16%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
16% above
national average
Communication
4.8/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.7/5
Description
We offer a full range of legal advice to businesses and individual clients. Our specialist practice areas, with accredited lawyers and attentive support staff, ensure you receive the most professional and practical advice available. The partners and staff at TSP bring together local and regional knowledge with City firm experience, enabling us to compete effectively with large London practices. And with legislation constantly evolving, we make it our business to keep up to date with the latest developments.
Rankings by area of expertise
The rankings below show the areas of expertise that Thompson Smith And Puxon LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
794 / 4,702
Wills, Trusts & Probate
651 / 3,724
Commercial Property
492 / 3,590
Employment
512 / 3,553
Personal Injury
389 / 2,601
Clinical Negligence
254 / 1,223
Dispute Resolution
359 / 1,790
Company & Commercial
441 / 4,061
Family Law
763 / 4,159
Agriculture
234 / 816
Construction
167 / 844
National
575 / 11,171
Contact & Locations - Thompson Smith And Puxon LLP
Stable 6, Stable Road, Colchester, Essex, CO2 7GL
Reviews
4.9
/5
22 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Thompson Smith And Puxon LLP
The firm appears to specialise in wills, LPAs, powers of attorney, property sales and purchases, and complex financial matters. Clients praise the team for being professional, friendly, patient, approachable and considerate, with clear explanations, swift responses and a reassuring manner. Several reviews highlight strong customer service and efficient handling of cases. However, some clients reported poor communication, unresolved complaints, delays and missed deadlines, with one describing the service as expensive and causing significant extra costs. Overall, feedback is mixed, balancing high expertise with notable frustrations over service consistency.
High standard
Explained thoroughly
Patient and approachable
Excellent service
Poor communication
Resolved complaint
Swiftly professional
Efficient and friendly
Very helpful
Missed deadlines
ReviewSolicitors Review List
Other Reviews
Anonymous
Employment - Individual
A pleasure to deal with such a professional firm, and with Jolyon. The case was managed with pace and efficiency, leading to a swift and satisfactory outcome. Thank you.
Solicitors tagged in
this review
Anonymous
Employment - Individual
Excellent service provided to assist in employment law. Prompt and efficient responses and felt very satisfied with work completed. Would recommend this firm to friends and family.
Anonymous
Employment - Individual
Clear concise advice. Couldn’t ask for more.
Solicitors tagged in
this review
Peter Benton
Employment - Business
The support and advice given through the process of document review was always timely and accurate. Feed back / agreed adjustments were also dealt with effectively.
Reviews
4.8
/5
466 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Thompson Smith And Puxon LLP
The firm appears to specialise in wills, LPAs, powers of attorney, property sales and purchases, and complex financial matters. Clients praise the team for being professional, friendly, patient, approachable and considerate, with clear explanations, swift responses and a reassuring manner. Several reviews highlight strong customer service and efficient handling of cases. However, some clients reported poor communication, unresolved complaints, delays and missed deadlines, with one describing the service as expensive and causing significant extra costs. Overall, feedback is mixed, balancing high expertise with notable frustrations over service consistency.
High standard
Explained thoroughly
Patient and approachable
Excellent service
Poor communication
Resolved complaint
Swiftly professional
Efficient and friendly
Very helpful
Missed deadlines
ReviewSolicitors Review List
anonymous
Avoid - drag their feet and watch out for long billable hours
I will be making an official complaint. Spent many months using this firm. Progress slow on a probate issue which only required one document to be produced and signed. Solicitors leaving which delayed the process. Delays in communication yet invoices came in time. Find someone else who will deliver and not just bill unnecessarily!
S
Family Law
Cold, Dismissive, and Incompetent — Avoid at All Costs
Review for Louise Margiotta — Thompson Smith and Puxon I attended a 10-minute initial consultation with Louise Margiotta costing £370 plus VAT. The meeting was rushed, dismissive, and utterly lacking in meaningful legal advice or engagement. Louise repeatedly asked if I “got here okay” and demanded my full name — including my middle name — despite all my details already being provided and having passed extensive anti-money laundering checks. When I questioned this, she bluntly said she couldn’t offer legal advice without it. She also embarrassingly asked for the date of my “wedding” during a divorce consultation. The correct legal term is “marriage.” This fundamental mistake showed a shocking lack of preparation and attention. The pre-call discussions were hurried, and the intense meeting reflected a clear lack of consideration for my time and circumstances. I found Louise overbearing, lacking empathy, and unprofessional in her approach. Without any substantive discussion, Louise abruptly ended the meeting as soon as she decided we were “not compatible,” leaving me with nothing but frustration and a refund. This was less a legal consultation and more a costly compatibility test, wasting my time and money. Louise’s rushed, indifferent attitude made it clear my case was not worth her time. Adding insult to injury, Nicola Crisell’s complaint investigation was dismissive and one-sided. Despite me being a repeat client, I was never asked for my side before the complaint was closed. This disregard for repeat business is particularly disappointing. While I received a refund, I strongly advise anyone seeking clear, professional legal support to look elsewhere.
A representative from Thompson Smith And Puxon LLP responded to this review
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. We would like to clarify that your visit to our office was brief—under 10 minutes—and during that time, we did our best to assist you promptly and courteously. Early in your meeting with Louise, it became clear that Thompson Smith and Puxon was not the right fit for you and this was discussed with you directly. You were issued a full refund, and were not left at any disadvantage. We also want to emphasise that we are committed to maintaining a respectful and professional environment for both our clients and our staff. We always welcome constructive feedback and remain committed to providing a high standard of service to all who seek our support.
Chris Mace
Verified
This review was submitted by a verified client of Thompson Smith And Puxon LLP.
Advice on support for Grandchildren
The meeting was very informative, concise and helpful. Money well spent to address an ongoing family issue.
Katie
Housing & Property
Extremely efficient!
We have just moved into our new home and Claire from TSP did our conveyancing. We have found the service very efficient and responsive, with the process moving along quickly and efficiently. We have always been able to get hold of Claire with any queries and there have been no delays whatsoever. Compared to our last house move, very impressed.
Steve
Purchase of property
Very easy to talk to . Very thorough . All in all an excellent service . Thanks again
Other Reviews
Helen & Phil
Wills & Estates
Georgia dealt with our Wills and LPA's to a high standard, she was willing to answer and explain all questions thoroughly. She was really patient at all times, and extremely approachable and easy to get on with.
Solicitors tagged in
this review
Michael Smith
Wills & Estates
Excellent Service, i have used this practice for several years
Solicitors tagged in
this review
Anonymous
Residential Property
Poor communication and unresolved complaint regarding the solicitor dealing with my case
Solicitors tagged in
this review
Anonymous
Residential Property
Catherine was very helpful when dealing with the sale of my property. She always got back to me swiftly and professionally. Very happy with her service.
Anonymous
Wills & Estates
I have been using your firm for several years and keep coming back because you always deal with my business in an efficient and friendly manner.
Solicitors tagged in
this review
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