Versus Law Ltd

Initially upon instructing Versus Law Solicitors the communication was great and the assistants gathered the information required from ourselves quickly and effectively. There was a quiet period whilst the solicitors were back and forth with queries but as we neared completion deadline Kushada Ganegama was handed the file to complete. She has excellent communication skills and worked alongside us to make sure the deal was completed satisfactorily. I would use Versus Law Solicitors again but would ask for Kushada as my acting solicitor.

Heartiest thanks to Kushada Ganegama for all the help . The conveyancing team is fantastic .Kushada’s communication is brilliant & through every single step helped me . Kushada is very approachable and helpful. I will be working with Kushada and conveyancing team again.Many thanks 🙏

Excellent and professional experience from start to finish. The process was seamless and our conveyancer Kushada Ganegama was friendly,helpful and efficient from the beginning to the conclusion of the sale. We couldn't have done this without Kushada and Versus Law, so thankyou.

This review includes responses to Versus Laws replies to my review. Their comments are in quotes. Just overall poor communication and staff can be very rude which is a shame. 3 days prior to completion I was given 34 attachments to read and return within a short time frame. Amongst this in the report was a statement that the seller had …More Versus Law Solicitors (owner) 2 hours ago Dear Miss Moylan, This is not the appropriate forum to discuss your particular matter but we will say that your statement on the advice provided is inaccurate. Please read the report fully and the email sent to you earlier today. We understand that the conveyancing process can seem complicated and there are many documents involved, but we try to aim to provide accurate advice, which we have on this occasion. You have not replied to our requests to call you to explain matters and we have even offered to discuss matters face to face so you are fully appraised to your satisfaction. We also appreciate that it is a stressful transaction and can cause anxiety and our role is to try to reduce this. However, it assists if the documents sent are read fully and digested before raising queries that are addressed in the documents. If there are any queries, we are here to explain them to our clients, but the assertion that you have not been advised is inaccurate. In relation to the comment on the telephone by one of our partners, we have already addressed this with you and see no reason to rehearse the same here. We have an internal complaints procedure to deal with this, which we would encourage you to use in the first instance if you remain dissatisfied with any aspect of our service. We are committed to ensuring your purchase completes and have always maintained our desire to work together to achieve your completion. The comments made by you are not reflective of the way we operate or would like to operate. We would like the opportunity to change your perception. Ferhan Hussain 26 reviews·16 photos a week ago NEW Good professional service from both Gareth and Katarzyna for a house purchase. They responded quickly to any emails or issues and were patient during a stressful process. Thanks again to you both Victoria Matusiak 1 review 3 months ago Would highly recommend Versus Law. We purchased our first house with them and it wasn’t the easiest road with the added complications because of the new scheme. The whole process from start to finish was done efficiently and professionally. …More Jose Vazhappilly 2 reviews 5 months ago I recently used the services of this solicitor company to help me with a flight delay claim I had with Gulf Air. I had previously tried to contact Gulf Air directly with no response, but this solicitor company were able to help me resolve …More 1 Rosie Moylan 6 reviews an hour ago NEW Just overall poor communication and staff can be very rude which is a shame. 3 days prior to completion I was given 34 attachments to read and return within a short time frame. Amongst this in the report was a statement that the seller had applied to extend the lease but that we did not know the outcome. This was the report on title I was required to sign and so a current document that should have been accurate. As the flat should have had an 80 year lease and the issue of a possibly short lease and outstanding lease request had never been raised to me. I tried to Versus law but was told the partner involved had stepped away from his desk so had to ask them to pause the process ( 3 days from completion). I then tried multiple times to call and each time was left listening to hold music. Eventually the partner called me and when i tried to call back it again went to hold music. He then did call and we managed to speak but rather than addressing the issue instead asked if i had enjoyed the hold music. I didn't respond to this as it was just a really facetious thing to say in this context and told him to get to the point of his call. He proceeded to start saying there had previously been an issue with the seller. At this point I asked him to email me instead as if there had been an issue its better it be in writing. The subsequent email blamed incorrect historical information sent by the seller - the seller had not in fact applied to extend the lease - it seems therefore that Versus Law had sent me an inaccurate document to sign today and caused understandable anxiety at the point of completion by falsely stating that there was an issue with the lease. They did not apologize for this or for the stress caused by it but instead left me on hold on repeat and then asked me if i enjoyed that. Judge for yourself if you'd want to pay them thousands for them to behave like this. They also have not offered to or actually sent over an accurate report on title. "In relation to the comment on the telephone by one of our partners, we have already addressed this with you and see no reason to rehearse the same here." The senior Partner Waqas who asked me if I enjoyed the hold music also stated that he had said this for my benefit to help me be less "agitated", this is what they mean by having addressed the comments by phone - they addressed them by telling me they asked me if i enjoyed being on hold for my own good. Again, judge for yourself if you would ever ask anyone who has been left on hold if they enjoyed being left on hold as a way to help them feel calm. "The comments made by you are not reflective of the way we operate or would like to operate. We would like the opportunity to change your perception." This is not an apology. If you would like to improve my perception of you then take responsibility for your errors ( the report on title remains inaccurate it states simply "no lease was granted" not that no lease was applied for etc.) Take responsibility for how rude Waqa's comments were. If you wanted to deal with this internally you could have emailed me to apologise and provide the accurate paperwork to allow things to progress instead of instead prioritizing responding to a google review. When you don't have time to answer the phone, I'm surprised you have time to respond to google reviews. "You have not replied to our requests to call you to explain matters" This statement is completely false " We have an internal complaints procedure to deal with this, which we would encourage you to use in the first instance if you remain dissatisfied with any aspect of our service. " I'd rather write a google review but thanks anyway

Solicitors tagged in
this review

Waqas Anwar Chaudhri

Nicola Nolan, Nicholas Wintrip and Natalie Scott have been very helpful and professional acting on my apartment purchase. Whilst it has been a long process, everyone from the team were extremely approachable and have achieved thoroughness and accuracy in every stage. Please keep up with your professional standard and I would have no hesitation in using your service again and recommending Versus Law to my friends. Thank you!

I would advise avoiding this company. They have almost a zero-communication policy. I recently bought my flat with them. During the whole process, it was extremely painful due to literally no replies for weeks from the assigned solicitor. After being ignored repeatedly for weeks, I raised a formal complaint, and then I started receiving replies. Just to be empathetic to the worker, I wanted to withdraw my complaint because I was thinking from the worker’s perspective, as they might have been overloaded by the company, which is a big enough red flag for you to not assign this company, at least for your property purchase, based on my experience. I initially wanted to write a review back then but didn’t really want to spend my time on it. After two months since my purchase ended, I repeatedly received letters from HMRC saying I hadn’t paid the land registration fee and saying that fines may apply. Also, the service management company was requesting documents to start service charges for me. I emailed the assigned person, no reply. Then I got a second letter, and a third and final letter from HMRC. I repeatedly emailed, no reply. Until I cc’d other people in their company, he still didn’t respond. In his first reply, he apologised and said he had missed the emails and would reply initially. Guess what happened? No reply. After a further three weeks, I raised a formal complaint again and finally heard back from him. By the way, they initially forgot to pay HMRC, which is why I was receiving those letters, and I still don’t know the full details. During the first complaint, I never received an official response from the company, so I will see how they handle this time. This is not only hugely disappointing but also extremely stressful when the situation is already stressful. I would advise avoiding this company for your own sake, whether it’s an individual worker problem or the company overloading their workers, either way, it’s not the service you are paying for. If you are already, sadly, working with them and experiencing similar issues, I would advise raising a formal complaint and following up through all further stages, like the ombudsman, etc. Disappointing!

Versus Law provides really professional, Decent Services, My 1st experience Is very good for House Purchase. Special Thanks for Kushada Ganegama.

Very disappointing experience. I instructed Versus Law for a property purchase which was expected to complete by the end of November. Despite repeated chasers over several months, responses often took weeks and longer. I confirmed I was ready to proceed to completion in mid-November, but the transaction did not complete as planned and communication remained poor. When I raised a formal complaint in December, I received a phone call but no clear written explanation or plan was ever confirmed by email. I appreciate conveyancing can be complex, but the lack of proactive updates and failure to confirm progress in writing caused unnecessary stress and delay. I would not use this firm again.

Avoid them like the plague. I bought a property with them two years ago and they still haven't registered the lease. At one point when chased they sent a document showing they registered it in the previous owners name. Then made up some weird excuse. They didn't even realise they hadn't registered it til I chased them. They are unbelievably bad. Do not use them

Asiya who did the conveyancing on two properties I recently sold did an brilliant job for me first class service. Thank you