I would advise avoiding this company. They have almost a zero-communication policy. I recently bought my flat with them. During the whole process, it was extremely painful due to literally no replies for weeks from the assigned solicitor.
After being ignored repeatedly for weeks, I raised a formal complaint, and then I started receiving replies. Just to be empathetic to the worker, I wanted to withdraw my complaint because I was thinking from the worker’s perspective, as they might have been overloaded by the company, which is a big enough red flag for you to not assign this company, at least for your property purchase, based on my experience.
I initially wanted to write a review back then but didn’t really want to spend my time on it.
After two months since my purchase ended, I repeatedly received letters from HMRC saying I hadn’t paid the land registration fee and saying that fines may apply. Also, the service management company was requesting documents to start service charges for me. I emailed the assigned person, no reply. Then I got a second letter, and a third and final letter from HMRC. I repeatedly emailed, no reply. Until I cc’d other people in their company, he still didn’t respond.
In his first reply, he apologised and said he had missed the emails and would reply initially. Guess what happened? No reply. After a further three weeks, I raised a formal complaint again and finally heard back from him. By the way, they initially forgot to pay HMRC, which is why I was receiving those letters, and I still don’t know the full details.
During the first complaint, I never received an official response from the company, so I will see how they handle this time.
This is not only hugely disappointing but also extremely stressful when the situation is already stressful. I would advise avoiding this company for your own sake, whether it’s an individual worker problem or the company overloading their workers, either way, it’s not the service you are paying for.
If you are already, sadly, working with them and experiencing similar issues, I would advise raising a formal complaint and following up through all further stages, like the ombudsman, etc. Disappointing!
Dear Sarya,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address some of the points you have raised.
At Versus Law, we handle a significant volume of transactions and pride ourselves on maintaining a high standard of communication with all of our clients. We are sorry if at any point during your transaction you felt that communication fell short, however, we would respectfully note that conveyancing is a complex process involving multiple parties, and there are occasions when updates may not be immediately available.
With regard to the HMRC matter, we would like to reassure both yourself and anyone reading this review that such issues are not uncommon in property transactions and are always dealt with as a matter of priority once brought to our attention. We take our obligations extremely seriously and would never knowingly leave any regulatory matter unresolved.
We have a thorough complaints procedure in place, and any formal complaint received is always fully investigated and responded to in accordance with our regulatory obligations. We would encourage you to continue to engage with us directly so that we can address any outstanding concerns properly and thoroughly.
Our commitment to client care is reflected in the many positive reviews we receive, and we are always looking to improve our service. Should you wish to discuss anything further, please do not hesitate to contact us at info@versuslaw.co.uk.
Warm regards,
The Versus Law Team
www.versuslaw.co.uk
