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Feakes & Co Ltd

5.0 | 55 Reviews 55 Reviews | Wills, Trusts & Probate
180 Total Company Reviews info icon Wills, Trusts & Probate | info icon 180 Total Company Reviews Wills, Trusts & Probate | info icon 180 Total Company Reviews

Merlin House, Priory Drive, Newport, Gwent, NP18 2HJ

Accepting new clients

Merlin House, Priory Drive, Newport, Gwent, NP18 2HJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 658025

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Feakes & Co Ltd Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Feakes & Co Ltd are accredited by

The Law Society accreditation awarded to Feakes & Co Ltd
Trading names:
Feakes & Co

Description

​At Feakes & Co, we are quick, efficient and responsive, and if we’re unavailable when you call we will always return a message. With us, you won’t be waiting for weeks to find out what’s going on with your file or case – we will update you and stay in touch by email and phone (or letter if you prefer). We also have a transparent charging structure, so there won’t be any nasty surprises about fees. If you instruct us, you can always speak directly to your lawyer – we don’t hide behind receptionists and secretaries! We are also happy to come to see you in your home or office – or meet you in a café! – whatever suits you best.

Rankings by area of expertise

The rankings below show the areas of expertise that Feakes & Co Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Feakes & Co Ltd Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Feakes & Co Ltd are accredited by

The Law Society accreditation awarded to Feakes & Co Ltd
Trading names:
Feakes & Co

Description

​At Feakes & Co, we are quick, efficient and responsive, and if we’re unavailable when you call we will always return a message. With us, you won’t be waiting for weeks to find out what’s going on with your file or case – we will update you and stay in touch by email and phone (or letter if you prefer). We also have a transparent charging structure, so there won’t be any nasty surprises about fees. If you instruct us, you can always speak directly to your lawyer – we don’t hide behind receptionists and secretaries! We are also happy to come to see you in your home or office – or meet you in a café! – whatever suits you best.

Rankings by area of expertise

The rankings below show the areas of expertise that Feakes & Co Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Feakes & Co Ltd

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Merlin House, Priory Drive, Newport, Gwent, NP18 2HJ

Reviews

5.0 /5 55 Reviews
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Clients say

What clients say about Feakes & Co Ltd

The firm specialises in family, probate, wills, business and property matters, plus commercial and start‑up support, demonstrating strong legal knowledge and efficiency. Clients praise clear, practical advice, thorough document preparation and effective case handling. Valued soft skills include professionalism, friendliness, approachability, good communication, responsiveness and the ability to put clients at ease; staff are described as attentive, straightforward and supportive, making processes stress‑free and client‑focused.

pleasant staff
helpful assistants
quick service
professional conduct
efficient process
friendly reception
clear communication
responsive team
expert knowledge
highly recommended

ReviewSolicitors Review List

Profile image of Gerant Keith

Gerant Keith

Verified

Professional with client focus

Great website user friendly and was able to obtain an appointment which was suitable for us.

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Reply by profile image of Jasmine Smith

Jasmine Smith

Many thanks for your lovely review. Really glad we could help.

0
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Christopher Edward

Verified
Wills, Trusts & Probate

Brilliant

I am in a difficult situation health wise, and Jasmine the solicitor was extremely helpful and efficient.

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this review

Reply by profile image of Jasmine Smith

Jasmine Smith

Thank you for the lovely review - really glad we could help.

0
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Paula,

Verified

Will

I used Jasmine for my will and she was really helpful. There were things I hadn’t thought of to put in the will. Jasmine explained everything and helped me to understand all the legal jargon. I would definitely recommend Feakes and Co

Solicitors tagged in
this review

Reply by profile image of Jasmine Smith

Jasmine Smith

Thank you for the lovely review - really glad we could help.

0
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Anonymous

Verified
Commercial Property

Excellent firm - highly recommend

The team have helped me with probate and with property matters. They are responsive, communicate well and get things done! Highly recommend.

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Reply by profile image of Antonella Gottuso

Antonella Gottuso

Thank you for the lovely review - really glad we could help.

0
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Sonia,

Verified
Wills, Trusts & Probate

Making of Wills

Finally got around to writing up our wills. Very happy with the service we received from Jasmine.

Solicitors tagged in
this review

Feakes & Co Ltd

Thank you, Sonia, for your kind review. We are delighted that Jasmine was able to assist you with your wills and that you were happy with the service provided. Your feedback is very much appreciated.

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Other Reviews

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Robert

Housing & Property

Robert

I needed some help and advice on an obscure matter relating to a property that I own. It required investigation and careful analysis. Karen Hinchliffe delivered in full. Throughout, she remained helpful and approachable. Also Michael Feakes handled my will formalities superbly. A highly professional operation.

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this review

A representative from Feakes & Co Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Geraldine

Wills, Trusts & Probate

Geraldine

Fast and efficient. Helpful. Cost more than I expected but probably not any more than other law firms.

Solicitors tagged in
this review

Feakes & Co Ltd

Thanks for the review - glad we could help.

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Tracy

Wills, Trusts & Probate

Tracy

Excellent and professional service provided for preparation of a Will and additional Codicil. Highly recommend this firm, in particular, Michael Feakes and his support Team.

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this review

A representative from Feakes & Co Ltd responded to this review

Many thanks - we were very happy to help.

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Kate

Wills, Trusts & Probate

Kate

I recently decided to take the step of getting an LPA in place, as I don’t have a large family, and should anything happen to me, it would fall to my son to make decisions on my behalf. I want that to be as clear and easy for him as possible. Michael Feakes came highly recommended, so we arranged a meeting to get the process under way. Michael explained the whole process, and what the two documents (health and financial) cover. The whole process was very straightforward and Michael explained it all clearly, so I felt I really understood the whole thing. Now I know, whatever happens in the future, my son will have all the correct powers and documentation, and at least won’t have to worry about extra and complicated legal processes. I really would recommend working with Michael, and not delaying getting your LPA.

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A representative from Feakes & Co Ltd responded to this review

Many thanks for the review Kate!

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Lucy

Wills, Trusts & Probate

Lucy

Had an amazing service fron the team at Feakes! Highly recommend!!

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A representative from Feakes & Co Ltd responded to this review

Thanks for the review!

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Reviews

5.0 /5 180 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Feakes & Co Ltd

The firm specialises in family, probate, wills, business and property matters, plus commercial and start‑up support, demonstrating strong legal knowledge and efficiency. Clients praise clear, practical advice, thorough document preparation and effective case handling. Valued soft skills include professionalism, friendliness, approachability, good communication, responsiveness and the ability to put clients at ease; staff are described as attentive, straightforward and supportive, making processes stress‑free and client‑focused.

pleasant staff
helpful assistants
quick service
professional conduct
efficient process
friendly reception
clear communication
responsive team
expert knowledge
highly recommended

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Children's inheritance

Lewis and other team members made the whole process easy and stressfree, kept us updated and informed throughout. Couldn't fault the process.

Legal experts tagged in
this review

Reply by profile image of Lewis Hudd

Lewis Hudd

Thank you for the lovely review. Really glad we could help.

0
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Profile image of Gerant Keith

Gerant Keith

Verified

Professional with client focus

Great website user friendly and was able to obtain an appointment which was suitable for us.

Solicitors tagged in
this review

Reply by profile image of Jasmine Smith

Jasmine Smith

Many thanks for your lovely review. Really glad we could help.

0
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Profile image of Anonymous

Anonymous

Verified

Delicate family work

Michael Feakes was very straightforward and skilled at dealing with a complex & difficult family financial situation that had developed.

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0
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Anonymous

Verified

Contracts, T's and C's

As a first time start up, Freakes & Co were superb in listening to my business model and came up with documents that fitted with my ethics, but more importantly flexible to suit many differing situations.

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0
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Leroy Williams

Verified

First class!

Thank you so much for all your help, Antonella! Your professionalism, expert knowledge and personality where exceptional. You were able to put me at ease to focus and express what I needed to say in the right context. Thank you again!

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Other Reviews

Profile image of jane edwards

jane edwards

jane

The young man assigned to me was pleasant and tried to be helpful taking notes as we went along. However, the first thing I was concerned about was he was initially trying to charge me for an hour and a half's consultation when I had been there barely 45 minutes. There was a delay in appropriate action being taken to resolve the matter I had come about as I had not been requested at the initial meeting to bring additional ID with me, which could have speeded things up considerably, I was just emailed the firms terms and conditions, plus a reiteration of what the solicitor thought I had said, some of which was incorrect and would needed amending. I had been promised a draught by the end of the week to send to a company I had been dealing with but this couldn't happen because of the delay in asking for ID etc. I rang in order to address this and eventually was contacted by an assistant who at best sounded disinterested. So my overall experience with Feakes was not what I had hoped for.

Dear Jane, thank you for your review, although we do not really understand it. While the initial fee we quoted for our meeting with you was incorrect, we swiftly rectified this and the fee you were charged was correct. On the same day, we sent you our engagement letter and asked for copies of your ID, in line with our compliance policy. You signed the engagement letter, thereby acknowledging and accepting our terms and the information provided in the letter. We carried out further work the following day, but unfortunately we could not complete it by the end of the week as the lawyer involved had to take unexpected personal leave (as was explained to you via telephone). You then emailed the lawyer (on the Saturday) thanking him for seeing you and saying that you had decided to resolve matters in another way.

0
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Paul Cooper

Paul

Quick, professional, and incredibly efficient.

Thanks for the review Paul - happy to help.

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J Freeman

A client

Excellent Service received from Feakes & Co. Jasmine is a lovely lady, friendly makes you feel welcome & at ease. Will use again in the future. Thank you x

Thanks for the review - pleased to be able to help.

0
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Luca Inzani

Luca

The Quad bike we received was great fun and the owner Mike such a nice guy and gave us amazing recommendations of where to go a visit. This is a must if you are visiting Corfu!

0
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Profile image of Darren Ferguson

Darren Ferguson

Darren

Everything taken care of faultlessly when purchasing my business. Many thanks to Michael for the help. Highly recommended!

Many thanks Darren - it was good to work with you on the transaction. Best of luck with the business for the future!

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