Tinklin Springall

Excellent service. Andrew was extremely professional and helpful and responded to both emails and phone calls. I would highly recommend

We (various in our family) have used TS for several conveyancing exercises over the years. Most recently, we had to move quickly with the sale of a property and Ian remained prompt, courteous and professional throughout; including wise counsel where warranted. When buying or selling something so important as your home, with all that is involved and at stake, it is reassuring to be able to rely on a trusted and established firm with so much combined experience...especially in these unusual times.

We used Tinklin Springall as they were recommended by L&Q when purchasing our shared ownership property. That was the first mistake. Andrew from T&C was very short in his messages, didn't go out of his way to explain things, wouldn't keep my wife on copy of emails so I kept having to forward these on to keep her in the loop. He wasn't very helpful, considering as shared ownership buyers we were new to this. He also took frustratingly long to reply to emails and it's not like the service was cheap.
I really do not recommend them and shall certainly not use them in future.

I used Samantha at Tinklin Springal because she was recommended by the agent I sold my flat with.
Samantha was absolutely amazing to start with, she sold my flat with no problems and she was extremely quick at responding to my queries.

Unfortunately this is less than can be said for the purchase of the property I was going to purchase.
Although I was warned about the chance of my purchase falling through I feel that she was not very helpful in the end.

The sellers of the property I was purchasing decided they no longer wanted to continue with the sale which left me paying out for the likes of a building survey and storage costs, neither of course I can blame Samantha for however I was charged a huge amount of money by tinklin springhall (over £1k) for abortive fees.
Naturally nobody expects to work for free and Samantha had obviously put a lot of time into the attempted purchase of my property but I believe this cost is far too high for the attempted sale, even if it was written into the terms and conditions.

I emailed Samantha asking her to reconsider the full costs of the abortive fees if I used Tinklin Sprngall again for my new purchase and she became extremely sluggish at replying compared to her previous track record, often taking days to reply and not answering my questions clearly meaning I had to send numerous emails to get a clear answer.
Samantha clearly isn’t bothered about customer satisfaction or keeping clients for future business.
I was not expecting her to clear the abortive fees completely but a deduction would have at least been suffice in order to keep my custom.
I will not be recommending Tinklin Sprigal for the reason.

Great service from Maria and Sarah at Tinklin Springall. Communication was amazing throughout and they explained everything very clearly. The price was very reasonable and they made our house sale and purchase run smoothly. Thank you so much.

This review is for a different branch.

Searched around for a solicitor for conveyancing. Rang 3-4 only to be greeted by 'please leave a message and we'll get back to you'. After 2 days of waiting and no call backs I searched again and found Tinkling Springall. Phone and again greeted by 'please leave a message...'.

Almost didn't leave a message, but glad I did. They rang me back within 30 minutes. I explained what I needed and then sent through details relating to conveyancing. No had sell. Everything was understandable. Pricing structure was clearly laid out. - No hidden costs - What I was quoted was what I paid when all the work was done and the sale finalised. Ian Springall was 'my solicitor' all the way through the process - I was not handed off to a junior as can happen at times.

Given we are now in the post-Covid world, nearly everything was done remotely with the exception of me dropping off a couple of original documents for certification - which I expect I could have done via the post. All communications and document sharing/reviewing was via email. Any queries I had I sent via email with prompt responses received, etc.

To be honest, having heard many conveyancing horror stories I was not looking forward to the house sale. All I can say is that this experience was clear, concise and painless. Not having to go into the office for everything is such a time saver and how I'd like more things to work.