01795 477 505
Family, Divorce, Employment, Property, Probate, Wills, Litigation and more. We’re here for you during those big moments in life. Whether you’re buying a home, starting a business, getting divorced or preparing for the future, we’re here to help.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Ratcliffes on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Ratcliffes. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Ratcliffes and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Ratcliffes performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Ratcliffes and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Ratcliffes compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Ratcliffes offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Ratcliffes.
Matter Type:
Disputed Wills
Heather,
Collected on:
I needed to amend my will due to a sudden change in circumstances. My appointment with Emily was arranged promptly and she was able to complete the formalities the next day.
Was this review helpful?
Verified review
This review has been left by a verified client who used Ratcliffes.
Matter Type:
International
Alan,
Collected on:
Sorting out our will very good and no problems
A representative from Ratcliffes responded to this review on 18 January, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Ratcliffes.
Matter Type:
International
Patricia,
Collected on:
Excellent service, friendly and knowledgeable staff.
Was this review helpful?
Verified review
This review has been left by a verified client who used Ratcliffes.
Matter Type:
Agricultural land for sale or development
Nicola,
Collected on:
Found a staff member to be awkward and not very friendly when being new to this process. Found very unapproachable. However I can’t speak for all staff members.
Overall ok, but personally wouldn’t rush back to use them again.
Was this review helpful?
Verified review
This review has been left by a verified client who used Ratcliffes.
Matter Type:
Agricultural land for sale or development
Anonymous,
Collected on:
Thank you for a great service as always
Was this review helpful?
Verified review
This review has been left by a verified client who used Ratcliffes.
Matter Type:
Agricultural land for sale or development
Anonymous,
Collected on:
Friendly helpful company, every thing went very smoothly.
Would use again without hesitation and highly recommend.
A representative from Ratcliffes responded to this review on 29 November, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Ratcliffes.
Matter Type:
International
Philip,
Collected on:
Excellent support and suggested amendments. Friendly staff and extremely speedy response timescales.
A representative from Ratcliffes responded to this review on 29 November, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Ratcliffes.
Matter Type:
Probate
Beverley,
Collected on:
Great service, am using this Company again for conveyancing. All staff brilliant
A representative from Ratcliffes responded to this review on 08 November, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Matter Type:
Purchase and Sale
Alasdair
Collected on:
After a lot of disappointment with other solicitors (poor communication, ridiculous quotes), I decided to give Ratcliffes a try for a house purchase. From day one, Mandy was incredibly helpful and the quote was competitive. Throughout the process both Luke (our dedicated solicitor) & Mandy never failed to keep us updated and correspondence was extremely fast (as was the entire process!). When I next need legal representation, I won’t be “shopping around”, I’ll appoint Ratcliffes.
A representative from Ratcliffes responded to this review on 08 November, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Matter Type:
Residential Conveyancing
s
Collected on:
I was doing a simple house swap, cash exchange. The solicitors I was using were not very efficient, and the whole process was about to fall through. My estate agent recommended Luke from Ratcliffe solicitors, and he handled the case professionally and efficiently. Would definitely recommend them to anybody.
A representative from Ratcliffes responded to this review on 08 November, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Matter Type:
Purchase and Sale
Anita
Collected on:
I would highly recommend Ratcliffe solicitor's this year I moved to a new property, and it was a smooth and no worry's transaction.
A representative from Ratcliffes responded to this review on 08 November, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Matter Type:
Purchase and Sale
The
Collected on:
Very helpful, very knowledgeable, great service
A representative from Ratcliffes responded to this review on 08 November, 2023:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful?
Matter Type:
Probate
Dawn
Collected on:
We employed Ratcliffes to help us with probate and conveyancing services and all staff proved to be professional, efficient, knowledgeable, friendly and caring for which we were truly grateful; definitely recommend.
A representative from Ratcliffes responded to this review on 04 October, 2023:
Thank you so much for your positive feedback. We work hard to provide an excellent service and we are always delighted to hear how much this is appreciated by our clients. Thank you for taking the time to write a review. We much look forward to being able to assist you, should you need our help, in the future.
Was this review helpful?
Don
Collected on:
Had a fixed fee appointment with Richard. His knowledge and experience were clearly evident and his forthright yet warm personality left me in no doubt I'd made an excellent choice. Would gladly return if I need help again.
Was this review helpful?
Julie
Collected on:
I used Ratcliffes for my house sale in August 2022 despite not being local to them but based on a longstanding family recommendation. I was very happy with the service which they provided from start to finish and so I was more than happy to instruct them for the purchase of my new home in February of this year. Mandy was as friendly, approachable and helpful as she was the first time. Luke carried out my instructions in a professional and courteous manner and I felt confident that the purchase was being expedited appropriately which minimised the stress that naturally comes with the whole process. I would recommend this firm to others as my family did to me.
Was this review helpful?
Relaxed, Professional, Approachable Ratcliffes Solicitors was set up in 1999 by Richard Ratcliffe. The idea was to give local people and local businesses in Sittingbourne, Kent, a high-quality legal service at competitive rates. Establishing the firm wasn’t a completely selfless act: Richard had been working in a large London legal practice and decided that the four-hour daily commute wasn’t the best use of his time. Richard’s career in London did demonstrate a couple of things however: the ease with which clients facing enormous uncertainty can get lost in faceless law firms, and how the same clients are reduced quickly to no more than a number on a file — while being charged a hefty fee for the privilege. Local Lawyers In Sittingbourne Richard and his team have developed a law firm that treats clients differently. Ratcliffes Solicitors is small, yes — but we are independent and friendly. We get to know our clients and many of them recommend us to their friends and colleagues.
