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Rich & Carr Limited

24 Rutland Street, Leicester, Leicestershire, LE1 1RD

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24 Rutland Street, Leicester, Leicestershire, LE1 1RD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 621914

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Rich & Carr Limited only have 4 reviews listed.

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Rich & Carr Limited Review Scores & Client Satisfaction Overview

No Reviews
No data
Value for
Money
83% below
national average
No data
Success
Rate
82% below
national average
No data
Would
Recommend
81% below
national average
Communication N/A
Initial Impressions N/A
Approachability N/A
Documentation Accuracy N/A
Legal Knowledge N/A
Value for money N/A

Rankings by area of expertise

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Rich & Carr Limited Review Scores & Client Satisfaction Overview

3.0
Good
65%
Value for
Money
18% below
national average
50%
Success
Rate
32% below
national average
50%
Would
Recommend
31% below
national average
Communication 3.0/5
Initial Impressions 4.5/5
Approachability 3.0/5
Documentation Accuracy 3.0/5
Legal Knowledge 3.5/5
Value for money 3.2/5

Rankings by area of expertise

The rankings below show the areas of expertise that Rich & Carr Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Rich & Carr Limited

24 Rutland Street, Leicester, Leicestershire, LE1 1RD

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3.0 /5 4 Reviews
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Angela

Wills, Trusts & Probate

Absolutely diabolical

Absolutely diabolical. The solicitor dealing with my fathers will takes many many weeks to respond to my questions, sometimes as long as 10 weeks, if at all. She accepts invalid and false forms of evidence as receipts for supposed expenses against my father’s estate. She has chosen to ignore the fact that my sister has lied on the grant of probate which is an offence. She failed to inform me that my family had withdrawn over £10,000 from my father’s bank account after his death until two years after his death. I put a complaint in and they have all closed ranks and stated that there is no case to answer because despite the fact that we are now 3 years in to this case and I have had to do investigations myself which uncovered other bank accounts of my fathers that had been emptied and hidden, false documents and other problems they claim the solicitors actions have not delayed completion of the estate and therefore she has done nothing wrong. Absolutely unbelievable when she took about 7 weeks to reply to a yes or no question asking if I had to sign a form and physically return it or email response was sufficient! It has also taken them 4 months to action and reply to my complaint. In short unless you want an absolute nightmare constantly chasing up and where illegal and criminal behaviour is ignored then stay well clear of this company!!

1
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Kirsty

Housing & Property

Fantastic

Elliot is just fantastic. Always prompt, helpful and friendly. Cannot recommend him highly enough.

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alan

Unprofessional staff

In overview; they are awful solicitors. They were initially friendly until they secured my business, after which, they showed their true colours. The receptionist (Sharan) was very rude and confrontational, she clearly doesn't understand what customer service is. There is a lack of any communication from them and you have to constantly chase them up. The solicitor assigned to your case is always 'too busy' to receive your calls. Basic things are not completed properly or in a timely manner and it feels like you are having to put more effort than they are. Overall, they are a waste of money, show a distinct lack of common courtesy and show no empathy in helping you. If you appreciate your time and money, and don't want to spend it chasing alleged professionals, then I would strongly suggest you stay away from this company. I hope this review will help people in the future.

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Nick

Housing & Property

Very Professional

Instructed Rich & Carr as our conveyancer for the 2nd time for selling & buying our home. Very happy with the excellent support & work they did for us. Highly recommend.

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