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Ackroyd Legal

02030583363

Also known as :

  • Ackroyd Legal
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Ackroyd Legal

How Ackroyd Legal Compares

Value for money

This firm - 69%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Ackroyd Legal on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Ackroyd Legal. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 18%
Overpriced 27%
About Right 54%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 62%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Ackroyd Legal and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Ackroyd Legal performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 62%
No 38%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 63%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Ackroyd Legal and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Ackroyd Legal compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 63%
No 37%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Ackroyd Legal offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Ackroyd Legal only have 172 reviews listed here

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Review Sources

Client Reviews

3.5/5

Reviews summary

  • Excellent

    105
  • Very Good

    3
  • Average

    1
  • Poor

    2
  • Awful

    61

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Christina

Christina

March 25, 2024

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Exceptional Legal Representation

Ackroyd Legal Firm went above and beyond in handling my complex legal issue, providing personalized attention and expert guidance every step of the way. Their dedication to achieving the best outcome made me feel valued and reassured, and I can't recommend them highly enough for anyone in need of top-notch legal representation.

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Richard

Richard

March 22, 2024

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Do not make the same mistake as me

Where do I begin. I used Ackroyd for a remortgage and transfer of equity and the service I received was beyond shocking. Firstly you have to do so much chasing and everything was left to the last minute. When it came to the redemption statement, Onur who was the paralegal assigned my case, requested this from my mortgage lender on a Friday, 2 weeks before completion even though he advised me he done it weeks prior. On the following Tuesday I sent an email chasing, no response. On the following Thursday I called him to find out what is happening as no response to my email. He then tells me the request for redemption statement was rejected because of an incorrect mortgage number. I really started to panic as this was only a week before completion so worried it would all fall through. I assumed I had given a wrong mortgage number so looked back at the questionnaire I had provided Onur and Ackroyd months prior. To my shock I had provided the correct mortgage number, what Onur had done was put down the mortgage lenders 0800 telephone as my mortgage number on the redemption request. That is a shocking mistake in my view and should not happen.

In the end it was all completed but then this is where it got even worse. When I got the final bill through for all of the costs, I was overcharged by more than £500 and also Onur failed to include the £235 I already paid at the beginning. I have my doubts that this was a genuine mistake as I reckon for many of their clients, an extra £500 on the final bill is no big thing but to me it is a lot of money. In the end I still paid £246 more than what was agreed as part of a fixed fee service through Conveyancing Calculator and at no point did Onur tell me there would be additional costs and to this day I am still attempting to get that money refunded.

Having now read some of the reviews on here, I just wish I had done that before going ahead with Ackroyd as no chance I would have made that choice. Definitely a lesson I have learnt for the future to read reviews first. I just hope this review can help others not make the same mistake as me.

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Sonata

Sonata

March 21, 2024

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Very satisfied!

Ackroyd's team helped me track down a debtor who had vanished, leaving behind a significant unpaid debt. I was pleasantly surprised by the professionalism and discretion. Not only did they manage to locate the individual in question swiftly, but they also provided me with evidence that helped in legal proceedings. Their no-find, no-fee policy gave me the confidence to proceed, and I'm glad I did. Highly recommended for anyone facing similar issues!

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Christine

Christine

March 17, 2024

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Thumbs up!

I recently went through a lease extension for my shop, and Ackroyd Legal was a lifesaver. Things were on the edge of turning sour between me and my landlord over rent and terms, but the team at Ackroyd stepped in and worked their magic. They kept the talks on track, made sure we both understood the stakes, and helped us find a middle ground that worked for everyone. Big thumbs up for dealing with it so smoothly!

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Tatyana

Tatyana

March 14, 2024

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10/10 remortgaging

I recently went through the remortgaging process with Ackroyd Legal and honestly, it was smoother than I expected. They took care of everything, from the initial ID checks to the final land registry updates. What stood out to me was how they managed to make a typically complex process seem straightforward. Highly recommend if you're looking to remortgage without the usual headache!

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Byron

Byron

January 08, 2024

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Horrendous Conveyancing Experience with Ackroyd Legal

I have never in all my years dealt with a less professional law firm than Ackroyd Legal and their solicitor Gozde Tanis.

I hired them to do my purchase and sale in November last year.

First, it took days to weeks to get responses from Gozde from the outset. It got so bad that at different times, I had to start sending messages through the agents in order to get the deals over the line as relying on Gozde meant nothing happened.

During the preparation of documents she at different times included the incorrect sale price, the incorrect mortgage amount and the incorrect mortgage rate. Please note that this means had I not noticed that they had the incorrect sale price, I would have been agreeing to pay £4750 over the agreed amount.

On the day of completion (24/11/23) I have endless emails from the agents saying that no one can get hold of her and I was sitting outside the new property with the movers incurring hundreds if pounds in late fees.

In order to mitigate my losses I went to the agents office and waited so that I could get the key as fast as possible. I completed at 15:03, took the keys and started to move in. I only received an email at 15:47 from Gozde telling me that I had completed. Had I waited for her before getting the keys, I would have been down another £150.

I thought I was done with Ackroyd Legal and Gozde and could put this all behind me until nearly two weeks after completion, the agent contacts me and says they have not been paid. I contact Gozde and apparently, they only pay the agents if we request it (despite my experience being the opposite) and at not point asked if they should include the agents fee in their bills. Ok, so I pay the agents separately despite having already based my budgeting on the numbers provided my Ackroyd which have now been thrown out.

Thinking the nightmare was finally over, I got on with my life. On Friday, nearly a month and a half after completion, I get copied in to an email chain from Gozde where I am informed that I owe over £500 to the management company for various Notices and Charges.

Apparently, according to them, the management company were never sent the required deeds and notices and were unaware that I had bought the property. Gozde only sent it to them on Friday once they have realised something was up and chased her.

During the purchase process I was told that there may be fees with regard to restrictive covenants, I was fine with that. I was not given a bill or given an indication of costs during the purchasing process by my solicitors. I imagine this would have been best practice but that is not what I received from Ackroyd Legal.

When queried on any of these points, I get the cookie cutter, you signed the document thus we are not responsible. At no point have I gotten an apology or in fact any one taking any responsibility for any of the multitude of problems that occurred.

Hiring Ackroyd Legal was in my opinion on of the worst decisions of my life.

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Azim

Azim

December 11, 2023

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Thank you to the team at Ackroyd Legal

Thank you to the team at Ackroyd Legal for assisting with my Instructions for the purchase of my property, it was good working with such capable staff such as James Shepherd

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H

H

November 21, 2023

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Not happy

For the sale of my house I used the services of Ackroyd via my estate agent. The solicitor did not keep me up to date, explained very little. Also, I was given an estimate for the conveyancing. When I checked the price list on the website of Ackroyd the estimate was £280 higher. They reduced the amount when pointing the difference.

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Ivy

Ivy

November 17, 2023

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Thank you to the team at Ackroyd Legal

Thank you to the team at Ackroyd Legal for assisting with my Instructions for the purchase of my newbuild property, it was brilliant working with such capable staff such as James Shepherd.

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ST

Matter Type:

Residential Conveyancing

ST

October 17, 2023

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Thank you

Very professional (responsive)
Thank you to the team at Ackroyd Legal for assisting with my Instructions for the purchase of my home, it was refreshing to work with such capable staff such as James Shepherd.

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Dispute resolution - civil mediation
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Crime/ Criminal Defence
    • Assault
    • Business Crime
    • Criminal Damage
    • Criminal defence - All
    • Drugs offences
    • Murder and Manslaughter
    • Professional Conduct
    • Regulatory Defence
    • Theft
  • Driving offences
    • Careless driving
    • Death by dangerous driving
    • Drink driving
    • Driving whilst disqualified
    • Driving without a licence
    • Driving without insurance
    • Failure to furnish identification
    • Failure to provide a specimen
    • Mobile phone offences
    • Speeding offences
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Human rights
    • Human rights
  • Immigration
    • Administrative reviews, appeals and judicial reviews
    • Ancestry visas
    • Applications for British citizenship
    • Applications for discretionary leave
    • Applications to extend leave to remain or for settlement
    • Asylum and Deportation
    • Asylum applications and appeals
    • Citizenship
    • Deportation appeals
    • EEA Family Permits
    • EEA Registration Cards
    • EEA Residence Permits
    • Entry clearance applications and appeals
    • Family Based Visas
    • Family Reunion Applications / Appeals
    • Family Visit Visa Applications /Appeals
    • General Visit Visa Applications / Appeals
    • Human Rights
    • Illegal Workers and Civil Penalties
    • Immigration Law
    • Indefinite leave to remain applications
    • Marriage Applications/Appeals
    • Nationality, Citizenship, Registration application
    • Partner and family visas
    • Re-entry bans
    • Refugee Family Reunion
    • Settlement Applications and indefinite leave to remain appeals
    • Tier 1 (investors, entrepreneurs and exceptional talent)
    • Tier 2 (sponsored skilled workers)
    • Tier 4 (students)
    • Tier 5 (temporary workers)
    • UK ancestry
    • Visas
  • Money & Tax
    • Debt and Bankruptcy
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Tax
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Banking
    • Banking
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Alternative Dispute Resolution (ADR)
    • Commercial Law
    • Commercial Litigation Matters
    • Corporate Law
    • Data Protection
    • Franchising
    • Insurance
    • Intellectual Property
    • Mergers and Acquisitions
    • Setting up a business
  • Dispute Resolution
    • Mediation
  • IT & Intellectual Property
    • Copyright
    • Design rights and product designs
    • Domain Names
    • GDPR
    • Intellectual Property Litigation and Dispute Resolution
    • Patents
    • Trade Marks and Designs