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Fletchers Solicitors

4.6 | 42 Reviews 42 Reviews | Dispute Resolution
5,574 Total Company Reviews info icon Dispute Resolution | info icon 5,574 Total Company Reviews Dispute Resolution | info icon 5,574 Total Company Reviews

Cotton House, 5th Floor, 26 Old Hall Street, Liverpool, Merseyside, L3 9PP

Accepting new clients

Cotton House, 5th Floor, 26 Old Hall Street, Liverpool, Merseyside, L3 9PP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004933

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Fletchers Solicitors Review Scores & Client Satisfaction Overview

4.6
Excellent
92%
Value for
Money
90%
Success
Rate
90%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.6/5
Value for money 4.6/5

Accreditations

Fletchers Solicitors are accredited by

Personal Injury accreditation awarded to Fletchers Solicitors
Clinical Negligence accreditation awarded to Fletchers Solicitors
The Law Society accreditation awarded to Fletchers Solicitors
Trading names:
Serious Injury Law
Cycle SOS

Description

We specialise in serious personal injury claims, and have been supporting those with life-changing injuries for more than 30 years. We have secured millions of pounds in compensation for people just like you, and handle incredibly complex cases involving spinal cord injuries, amputation and traumatic brain injuries. We promise to guide you through the process every step of the way.

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Fletchers Solicitors Review Scores & Client Satisfaction Overview

4.4
Excellent
88%
Value for
Money
5% above
national average
87%
Success
Rate
5% above
national average
87%
Would
Recommend
6% above
national average
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Fletchers Solicitors are accredited by

Personal Injury accreditation awarded to Fletchers Solicitors
Clinical Negligence accreditation awarded to Fletchers Solicitors
The Law Society accreditation awarded to Fletchers Solicitors
Trading names:
Serious Injury Law
Cycle SOS

Description

We specialise in serious personal injury claims, and have been supporting those with life-changing injuries for more than 30 years. We have secured millions of pounds in compensation for people just like you, and handle incredibly complex cases involving spinal cord injuries, amputation and traumatic brain injuries. We promise to guide you through the process every step of the way.

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Fletchers Solicitors

Contact & Locations - Fletchers Solicitors

Opening hours

Monday 09:00–18:00
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

Cotton House, 5th Floor, 26 Old Hall Street, Liverpool, Merseyside, L3 9PP

Reviews

4.6 /5 42 Reviews
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Clients say

What clients say about Fletchers Solicitors

The firm specialises in personal injury and medical negligence claims with experience handling accident, workplace and clinical cases. Clients praise diligence and friendly, supportive staff who pursue positive outcomes and provide clear guidance. Valued soft skills include approachability, empathy, good communication and a supportive manner during claims, with several reviewers noting useful file handling and reassuring client contact.

works very hard
good at work
always on case
very friendly
brilliant outcome
well supported
highly recommend
credit to company
file handler praised

ReviewSolicitors Review List

Profile image of anonymous

anonymous

The worst solicitors I have ever dealt with

The solicitors I instructed have been the most disappointing I have ever dealt with. What should have been a straightforward “no win, no fee” matter has now been left unresolved for over two years. I raised a formal complaint last year, after which a representative assured me she would contact me daily until the issue was resolved. She did so for only two days, and I have not heard from her since. This lack of follow-up and communication is unacceptable. Furthermore, clients are encouraged to take out insurance policies, despite the apparent reality that, once legal costs and insurance premiums are deducted, the client is likely to receive little or no financial benefit. This practice raises serious concerns about transparency and fairness. Overall, my experience has been a significant waste of time and has caused considerable frustration. I would strongly encourage others in a similar situation to raise formal complaints and provide feedback to the appropriate regulatory bodies. In England and Wales, concerns about solicitors can be reported to the Legal Ombudsman, who handles complaints about poor service, or to the Solicitors Regulation Authority if there are concerns about professional conduct.

A representative from Fletchers Solicitors responded to this review

Update 19/03/2026: Hi there, Thank you for providing your details, we’ve now been able to locate your file. We can see that in September 2025 our Complaints Team contacted you to ask whether you wished to raise a formal complaint, and you advised that you required an update. An update was provided the same day, but we want to apologise if things have still felt unclear since then. If you now feel a formal complaint would be the right step for you, please email us at Customerteamnew@fs.co.uk, and we will make sure your concerns are formally reviewed through the appropriate channels. In the meantime, your case handler will be in touch as soon as possible to discuss things further and make sure you have the support and information you need. If you have any further queries please don't hesitate to get in touch. Best wishes Samantha 18/03/2026: Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and want to reassure you this is not the level of communication or support we aim to provide. The delays and lack of follow‑up you’ve described fall short of our service standards, and we appreciate you bringing this to our attention. As you have raised a formal complaint previously, this will need to be followed up through the appropriate channels so it can be properly reviewed and addressed. To assist with this, we have requested some further information from you via Trustpilot so we can locate your file and ensure your concerns are passed to the correct team. Alternatively, you an contact us directly at Customerteamnew@fs.co.uk. Thank you again for raising this with us, and we hope to resolve matters properly for you. Best wishes Samantha

0
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Elaines

Excellent service

I would recommend this company. I cannot fault the way they dealt with my case . I'd like to specifically mention Tyler who was patient, kind and understanding . He explained things very well and responded to queries very quickly .

0
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Judy

Good communication

Very efficient and professional . Thorough advice. Good communication

0
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Tom

Outstanding Solicitors

I write to express my sincere and heartfelt appreciation and gratitude for your highly professional and competent services, provided in both a friendly and accessible manner. You were thorough, fair and transparent in fighting my case. Huge thanks to Darren Taylor for taking on my case and everything you've done for me. Cannot recommend Fletchers Solicitors enough.

A representative from Fletchers Solicitors responded to this review

Hi Tom, Thank you so much for your heartfelt review and kind words regarding your experience with Fletchers Solicitors. We are thrilled to hear about your sincere appreciation for our highly professional and competent services. It's truly rewarding to know that our team, especially Darren Taylor, was able to provide you with the support you needed and that you found our approach to be friendly and accessible. We take pride in being thorough, fair, and transparent in handling cases, and we're pleased to hear that these values were evident in fighting your case. Your recommendation means a great deal to us, and we're grateful for the opportunity to assist you. If you ever require legal assistance in the future or have friends and family in need, please feel free to reach out. We are here to help. Once again, thank you for choosing Fletchers Solicitors. We wish you all the best, and if there's anything else we can assist you with, please don't hesitate to get in touch. Best regards, Amy

0
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Christine

Clinical Negligence

Delighted with service received.

Professional and knowledgeable with a friendly approach. The case was resolved to our satisfaction in a timely manner. Throughout the process we received regular communications and progress updates. We would highly recommend Fletchers Solicitors.

0
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Other Reviews

Profile image of Zonia

Zonia

Zonia

Avoid. If I could give them 0 starts,I would! They were enthusiastic at the start and made strong promises about handling my case, but once I signed the agreement, communication became very limited. Updates were rare, and I didn’t feel that genuine effort was put into progressing my claim. Based on my experience, it seems that the firm only pursues cases that are almost impossible to lose, as I didn’t see much skill or proactive work from their side in more complex situations.

A representative from Fletchers Solicitors responded to this review

We’re sorry to hear that you feel this way. At Fletchers Solicitors, we always strive to provide the best possible service, and we would never want to add to what must already be a difficult time for you. If you are happy to share more information, we’d really like the opportunity to investigate your concerns in more detail. Please email us at: CustomerTeamNew@fs.co.uk with your case reference number and details of your query to ensure the promptest response. Thank you.

0
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Nadine

Nadine

⭐️⭐️ (2 stars) I appointed Fletchers Solicitors in Manchester for a personal injury claim following a slip and fall at a hotel in May 2023. Unfortunately, my experience was deeply disappointing. Despite providing medical evidence and signing numerous forms, I was pressured to accept a settlement offer without their own medical support or proper review of my condition. I waited nearly two and half years for their medical input, which never arrived—leaving me vulnerable, re-injured, and unsupported. The standard of service and was poor, and their conduct felt inadequate throughout. I ultimately withdrew from the claim due to lack of trust and care. Even after withdrawing consent, they continued to contact me about a settlement that seemed more focused on securing their percentage than addressing my injury or wellbeing. - The handling of my case fell short of professional standards. - I experienced delays and decisions that didn’t reflect duty of care. - The process left me unsupported and vulnerable, despite repeated requests. - I withdrew due to lack of trust and inadequate follow-through. - The experience did not align with what I expected from a legal advocate. Personal injury claims allow up to three years, yet they failed to use that time to advocate properly for me. I wouldn’t recommend them. They’ve wasted my time, ignored my suffering, and left me feeling unheard. I’m giving 2 stars only because the process was initiated—but in truth, it felt like a one-star experience.

A representative from Fletchers Solicitors responded to this review

We’re sorry to hear that you feel this way. We always strive to provide the best possible service, and we would never want to add to what must already be a difficult time for you. If you are happy to share more information, we’d really like the opportunity to investigate your concerns in more detail. Please email us at: CustomerTeamNew@fs.co.uk with your case reference number and details of your query to ensure the promptest response.

1
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Marisa

Marisa

Peter Daly was my solicitor for my claim and he really was amazing the whole way through. It was a daunting process for me that I didn't fully understand but he explained everything to me thoroughly and patiently and achieved way beyond what I was expecting. Thank you so much!

Solicitors tagged in
this review

A representative from Fletchers Solicitors responded to this review

Hi Marisa Thank you for your review! It's great to hear abut the service you experienced with our colleague, Peter. Making a claim is a daunting thing to do and we make sure that we completely understand our client's needs and work at a pace that suits the client taking time to explain each step of the process. Best wishes in the future! Paul

0
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Profile image of Dr.

Dr.

Dr.

Dave from Fletchers Solicitors was very helpful in handling my case. He is very knowledgeable and friendly.

A representative from Fletchers Solicitors responded to this review

Hi Dr. Haq. Your five star review is much appreciated. It's great to hear that your case was handled well by our colleague, Dave. We at Fletchers do our utmost to thoroughly research each client's claim and maintain a healthy and friendly relationship with each one of our clients. Thank you so much! All the best, Paul

0
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Profile image of Matthew

Matthew

Matthew

Cannot recommend enough, Darren my case handler was polite, informative and made decisions based on what's best for me.

A representative from Fletchers Solicitors responded to this review

Hi Matthew, Thank you so much for your wonderful review! We're delighted to hear that Darren provided you with such excellent support and guidance throughout your case. Ensuring the best outcome for our clients is always our priority, and it’s great to know you felt well-informed and looked after. If you ever need any further assistance, please don’t hesitate to get in touch. Wishing you all the best! Kind regards, Kayleigh

0
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Reviews

4.4 /5 5574 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Fletchers Solicitors

The firm specialises in personal injury and medical negligence claims with experience handling accident, workplace and clinical cases. Clients praise diligence and friendly, supportive staff who pursue positive outcomes and provide clear guidance. Valued soft skills include approachability, empathy, good communication and a supportive manner during claims, with several reviewers noting useful file handling and reassuring client contact.

works very hard
good at work
always on case
very friendly
brilliant outcome
well supported
highly recommend
credit to company
file handler praised

ReviewSolicitors Review List

Profile image of anonymous

anonymous

The worst solicitors I have ever dealt with

The solicitors I instructed have been the most disappointing I have ever dealt with. What should have been a straightforward “no win, no fee” matter has now been left unresolved for over two years. I raised a formal complaint last year, after which a representative assured me she would contact me daily until the issue was resolved. She did so for only two days, and I have not heard from her since. This lack of follow-up and communication is unacceptable. Furthermore, clients are encouraged to take out insurance policies, despite the apparent reality that, once legal costs and insurance premiums are deducted, the client is likely to receive little or no financial benefit. This practice raises serious concerns about transparency and fairness. Overall, my experience has been a significant waste of time and has caused considerable frustration. I would strongly encourage others in a similar situation to raise formal complaints and provide feedback to the appropriate regulatory bodies. In England and Wales, concerns about solicitors can be reported to the Legal Ombudsman, who handles complaints about poor service, or to the Solicitors Regulation Authority if there are concerns about professional conduct.

A representative from Fletchers Solicitors responded to this review

Update 19/03/2026: Hi there, Thank you for providing your details, we’ve now been able to locate your file. We can see that in September 2025 our Complaints Team contacted you to ask whether you wished to raise a formal complaint, and you advised that you required an update. An update was provided the same day, but we want to apologise if things have still felt unclear since then. If you now feel a formal complaint would be the right step for you, please email us at Customerteamnew@fs.co.uk, and we will make sure your concerns are formally reviewed through the appropriate channels. In the meantime, your case handler will be in touch as soon as possible to discuss things further and make sure you have the support and information you need. If you have any further queries please don't hesitate to get in touch. Best wishes Samantha 18/03/2026: Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and want to reassure you this is not the level of communication or support we aim to provide. The delays and lack of follow‑up you’ve described fall short of our service standards, and we appreciate you bringing this to our attention. As you have raised a formal complaint previously, this will need to be followed up through the appropriate channels so it can be properly reviewed and addressed. To assist with this, we have requested some further information from you via Trustpilot so we can locate your file and ensure your concerns are passed to the correct team. Alternatively, you an contact us directly at Customerteamnew@fs.co.uk. Thank you again for raising this with us, and we hope to resolve matters properly for you. Best wishes Samantha

0
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Profile image of Phil

Phil

Never use these fletchers Southport below is why made my life hel

This current representation established don’t work directly within the legal principles or law confines They had made my life bad by abusing my financial compensation and PIP of the government They havent even given me financial reports even though I told Office of public guardian and they told me I should receive they by 11/04/2025 but guess what I didn’t receive them which leads me to believe they are hiding the abuse of my financial compensation funds below are more issues I’ve sustained with fletchers architecture to undertake a property I supposedly purchased she ls told the architect not to hand over the keys 2, manipulation of my mother family members for example when I chose waddingtons to represent me saying to my mother look at there reviews 3, manipulation of my mother again telling her to tell my brother that when I wanted to change deputy to him she told my mum to tell my brother it’s a full time job he isn’t an accountant it’s clearly not 4, the original recommended assessor for mental capacity was falsified so again she’s probably told Alec Larroway who he went to university with the assessor Amy Burns my PA was in the meeting he read the report and stated you didn’t say that I said I know she made her own interpretation of what i stated So I had capacity at this point but Lucy with her manipulation control he stated otherwise I did and assessors exam for mental capacity a couple of months after this to prove a point I had capacity I passed it So how could I be an assessor but not have mental capacity weres the logic in this I managed to do this because its relevant for the construction industry to determine if a person has capacity to undertake there work I have a certificate as proof I have all evidence to back my truth statements up My family members, certificate emails She needs tricking off her current position for inappropriate inadequacy incompetence lying principles

2
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Kris

Highly Professional and Supportive Service

I would like to express my sincere appreciation and gratitude to the serious injury team at Fletchers Solicitors for their highly professional and competent services. Throughout my case, communication was always clear and efficient. The team consistently provided regular updates and responded promptly to any queries I had, ensuring I felt informed and supported at all times. I would especially like to acknowledge Gerard Horton, David Eyres, and Gemma Roberts for the exceptional way they handled my case. Their professionalism, attention to detail, and dedication were outstanding. At the same time, they were incredibly friendly, compassionate, and supportive, which made a difficult situation much easier to manage. Thank you again for everything you have done for me. I would highly recommend Fletchers Solicitors and their services to anyone in need of legal support.

A representative from Fletchers Solicitors responded to this review

Hi Kris, Thank you for taking the time to share such thoughtful and positive feedback about your experience with our Serious Injury team. We are truly delighted to hear that Gerard Horton, David Eyres, and Gemma Roberts provided you with the professionalism, dedication, and compassion you needed during such a challenging time. Ensuring that our clients feel informed, supported, and cared for is at the heart of what we do, so it’s wonderful to know that this was reflected throughout your case. Wishing you all the very best for the future, and please do not hesitate to reach out if we can assist you further. Kind regards, Kayleigh

1
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Claire

Clinical Negligence

Professional throughout

I have always been unsure with solicitors, but I can say that Fletchers have been fantastic throughout the whole of my journey. I was given a contact name and number so I had continuity. They have always been very helpful with any questions or queries I had and nothing was too much trouble for them. The communication either via e-mail or telephone has been impeccable and I would highly recommend Fletchers Solicitors.

A representative from Fletchers Solicitors responded to this review

Hi Claire, Thank you so much for your thoughtful review and kind words. We’re delighted to hear that we were able to ease any concerns you had and provide you with the support and continuity you needed throughout your journey with us. Our team strives to make the process as seamless as possible, and it’s wonderful to know that our communication and willingness to assist made a positive impact. Your recommendation means a great deal to us, and we truly appreciate your trust. If you ever need our assistance again, please don’t hesitate to reach out. Best regards, Kayleigh

1
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Elaines

Excellent service

I would recommend this company. I cannot fault the way they dealt with my case . I'd like to specifically mention Tyler who was patient, kind and understanding . He explained things very well and responded to queries very quickly .

0
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Other Reviews

Profile image of Shaiby Hussain

Shaiby Hussain

Shaiby

Very professional and patient. Sarah in particular was amazing and so helpful. Would highly recommend

Hi Shaiby, Thank you so much for your kind feedback and recommendation! We’re pleased to hear that you found the service professional and patient throughout your experience with us. We wish you all the best. Samantha

0
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Samantha Jane

Samantha

I have had Fletchers Solicitors on a cass of mine for sometime now and they work very hard. And good a what they do. And they are always on the case. And they are very friendly aswell. so thankyou every one at Fletchers. 😀

Thank you for your kind review! We're so pleased to hear that you found our team easy to talk to and that you felt truly listened to. Providing a supportive and understanding service is something we take great pride in, and we’re glad we could assist you during the initial stages. Wishing you all the best as your case progresses!

0
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Fatou Corr

Fatou

Literally just wasted my time for 8/9 months. it was even difficult chasing them up for information because they leave you in the dark most of the time. victoria was quite literally the worst lawyer i have ever met in my life. how she is a lawyer is beyond me. they don’t really care about your case and they drag you through hell and back just to drop your case if they can’t be bothered to pursue it. Please look for a firm where the lawyers will actually put effort and time into your case because this firm won’t do that.

We’re sorry to hear that you feel this way. At Fletchers Solicitors, we always strive to provide the best possible service, and we would never want to add to what must already be a difficult time for you. If you are happy to share more information, we’d really like the opportunity to investigate your concerns in more detail. Please email us at: CustomerTeamNew@fs.co.uk with your case reference number and details of your query to ensure the promptest response.

0
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Profile image of Fatou Corr

Fatou Corr

Fatou

Literally just wasted my time for 8/9 months. it was even difficult chasing them up for information because they leave you in the dark most of the time. victoria was quite literally the worst lawyer i have ever met in my life. how she is a lawyer is beyond me. they don’t really care about your case and they drag you through hell and back just to drop your case if they can’t be bothered to pursue it. Please look for a firm where the lawyers will actually put effort and time into your case because this firm won’t do that.

We’re sorry to hear that you feel this way. At Fletchers Solicitors, we always strive to provide the best possible service, and we would never want to add to what must already be a difficult time for you. If you are happy to share more information, we’d really like the opportunity to investigate your concerns in more detail. Please email us at: CustomerTeamNew@fs.co.uk with your case reference number and details of your query to ensure the promptest response.

0
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Profile image of Glenn Thompson

Glenn Thompson

Glenn

Absolutely deplorable service and highly recommend searching for for more professional services. This terrible outfit has really let me down and strung me along for 9 months just to drop me like a hot potato. I had an accident on the high street tripping in a pothole just off the kerbside, I received extensive damage to my leg which eventually ended up in an operation. It’s left me weak, I lost my business, wages and fell £1000s in debt due to not being able to work. Fletchers took my case on with a very positive vibe explaining how I could claim for injury, stress, loss of earnings etc and I really believed them. They were given bank statements, hospital and doctors records , photos of the accident site and they put together a case to present to the council. This information took 9 months to gather and when the council denied liability Fletchers simply rolled over and told me that we can’t prove anything. They are a weak firm that has no fight and really wasted my time and I highly recommend that you don’t use them, there point of contact was always very poor and I complied with everything that they asked of me just for them to drop my case by email. Terrible service, use them at your peril.but I absolutely guarantee that they will waste your time and let you down.

Hi Glenn, We're sorry to hear about your experience and appreciate the concerns you've raised regarding both the outcome of your claim and the communication you received throughout the process. We know how frustrating it can be when a claim cannot proceed in the way you had hoped, particularly after a lengthy period of investigation and evidence gathering. Please be assured that we have passed your comments on for review. Once we have had the opportunity to look into the matter further, we will come back to you with an update. In the meantime, if you would like to discuss your concerns directly, please do reach out to our Client Care Team at customerteamnew@fs.co.uk. Best wishes, Samantha

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