Banking
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10,016 Total Company Reviews
Banking
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10,016 Total Company Reviews
Pls Solicitors, Exchange Court, 1 Dale Street, Liverpool, Merseyside, L2 2PP
Accepting new clients
Pls Solicitors, Exchange Court, 1 Dale Street, Liverpool, Merseyside, L2 2PP
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 810906
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Expertise
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In your own words, tell us what you need help with and we’ll show you how this law firm may be able to assist, based on their experience and client feedback.
PLS Solicitors are accredited by
We are a forward-thinking, nationwide law firm specialising in new build and residential conveyancing. Over the years, we’ve helped thousands of clients move into their first homes, secure new build properties, and navigate everything from straightforward sales to more complex transactions, including buy-to-let and secured lending. By combining our expertise, modern technology, and dedicated team, we make every property move transparent. Simple. Confident. Supported. Working closely with each client allows us to guide them through every step of the process. Communication is always clear. Advice is always expert. Support is always personal. Whether it’s answering a last-minute question or coordinating with developers, we’re there every step of the way.
The rankings below show the areas of expertise that PLS Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
PLS Solicitors are accredited by
We are a forward-thinking, nationwide law firm specialising in new build and residential conveyancing. Over the years, we’ve helped thousands of clients move into their first homes, secure new build properties, and navigate everything from straightforward sales to more complex transactions, including buy-to-let and secured lending. By combining our expertise, modern technology, and dedicated team, we make every property move transparent. Simple. Confident. Supported. Working closely with each client allows us to guide them through every step of the process. Communication is always clear. Advice is always expert. Support is always personal. Whether it’s answering a last-minute question or coordinating with developers, we’re there every step of the way.
The rankings below show the areas of expertise that PLS Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
| Monday | 09:00–19:00 | |
| Tuesday | 09:00–19:00 | (Open) |
| Wednesday | 09:00–19:00 | |
| Thursday | 09:00–19:00 | |
| Friday | 09:00–19:00 | |
| Saturday | 09:30–16:00 | |
| Sunday | (Closed) |
Pls Solicitors, Exchange Court, 1 Dale Street, Liverpool, Merseyside, L2 2PP
What clients say about PLS Solicitors
The firm is highly regarded for residential conveyancing, including house sales and purchases, first-time buyer support, shared ownership, new builds, remortgages and transfers of equity. Clients praise its efficiency, local property expertise and ability to handle transactions smoothly and swiftly, often working to tight deadlines. Soft skills valued most are clear communication, responsiveness, patience, professionalism, calm reassurance and a proactive, supportive approach that keeps clients informed and confident throughout the process.
Kerri was very helpful in coming back to us quickly. She was clearly competent and experienced, evidenced by the fact that when our initial mortgage offer was pulled at the last minute, we were able to reorganise effectively. The only challenge (which is PLS policy to go through a switchboard and not Kerri) is that it was difficult to reach her by phone.
Worst company i have ever dealt with , no communication , had to send documents multiple times , estate agents and vendors solicitors could not get any replies from them Will never use them again Queried a charge for £315 for acting on behalf of the lender (Halifax) …to just be told it can be taken off with no explanation what it was , if i hadnt of questioned this they would have simply charged me an extra £315
I would avoid doing business with PLS Solicitors. I was doing a remortgage, so time was of the essence. I would have thought PLS Solicitors would have understood this. They took days to respond to emails and ask for documents that I had already sent. Their communication was extremely poor and have much to be desired. In the company, it seems that the right hand doesn’t know what the left hand is doing. Adding to all that, I was sent another client redemption statement. I can’t believe that I paid over £1000 for this service. I wouldn’t use them or recommend them to anyone.
A team of professionals who know their job. They got our mortgage through in a short period of time. They delivered the best news of the year to us a few minutes ago and were patient with us despite all the questions and calls they received.
Dear Evelyn, Thank you for your feedback! We’re delighted to hear that your mortgage was processed smoothly and efficiently. It’s great to know our team’s expertise made a difference for you! Team PLS
I had a truly great experience with PLS. The staff was professional, supportive, and provided fantastic service throughout the process. Everything was handled smoothly and efficiently, making my mortgage journey much easier. The staff was fully present, updated one by one. I truly appreciate their dedication and would highly recommend them to anyone looking for a reliable mortgage attorney. and specially thanks @Liam Johnson Thanks you again lot. 😊 😊
Dear Titus, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with PLS and that our team could make the process smooth and stress-free. Your kind words about our professionalism and support mean a lot to us, and we’ll be sure to share your thanks with Liam Johnson and the rest of the team. We truly appreciate your recommendation and look forward to helping you again in the future if you ever need us. Team PLS
Honestly , I was so worried because there was time limit.And I was referred to PLS where they didn’t have more reviews, But at the end I went with them and that was my best decision because the way I was guided through till the end was very clear. I didn’t have any knowledge about mortgage and Joulia my solicitor was so kind and calm when she explained things to me. of course there were other staff too who were so nice to me. So don’t judge the book by its cover. and I would recommend PLS solicitor to everyone. Thank you PLS solicitor team
Thank you, Sam, for taking the time to share your fantastic 5-star review! We understand that facing a time limit with limited prior knowledge of the mortgage process can be daunting, and we're so pleased that choosing PLS turned out to be your "best decision." It's wonderful to hear that Joulia provided such clear guidance and that her kindness and calmness made such a difference for you. We'll be sure to pass on your thanks to her and the rest of the team for their exceptional support. Your advice not to "judge the book by its cover" and your strong recommendation mean a lot to us. We truly appreciate your trust in PLS! Team PLS
I think, for me, the process was rather daunting. It could be for personal reasons as opposed to PLS Team's abilities. My husband and I were in the process of qualifying for a mortgage. It would be in my name as he is Swiss, not a British Citizen, and still earning USD as opposed to British Sterling. The process was long winded as we needed to prove where funds originated. I found it overwhelming, exhausting and times I was a little tearful. I am not really sure what the solution would be except, I guess, when it comes to legal work; you really need thick skin and strong bones. Absolutely take your vitamins and minerals.
PLS dealt with my re-mortgage, i highly recommend them, the process was as smooth as can be and the communication was brilliant from Mohammed.
Dear Meheraj, Thank you for your wonderful review! We're delighted to hear that your re-mortgage process was smooth and that Mohammed provided brilliant communication. Your recommendation means a lot to us, and we're glad we could assist you. We look forward to helping you again in the future! Team PLS
What clients say about PLS Solicitors
The firm is highly regarded for residential conveyancing, including house sales and purchases, first-time buyer support, shared ownership, new builds, remortgages and transfers of equity. Clients praise its efficiency, local property expertise and ability to handle transactions smoothly and swiftly, often working to tight deadlines. Soft skills valued most are clear communication, responsiveness, patience, professionalism, calm reassurance and a proactive, supportive approach that keeps clients informed and confident throughout the process.
I would massively avoid! We had an awful experience from the beginning. Communication was shocking, we had our case handler removed and just handed a new one with no explanation or notice. They also didn’t pay the correct redemption figure to our previous mortgage lender, and are happy to just walk anyway leaving us to deal with their failings, showing no accountability or support for the situation they caused. Poor customer service.
Dear Mr Taylor, Thank you for taking the time to leave your review. We’re sorry to hear that you were unhappy with your experience. We understand how important clear communication and support are throughout the conveyancing process, and we’re sorry that you felt these were lacking during your experience. For all our clients, completion statements are provided in advance of completion to give an opportunity to review the figures and raise any queries with us before completion. This also allows us to clarify any financial arrangements or information where further detail may be required, helping to ensure the figures are accurate and complete ahead of completion. We appreciate you sharing your feedback, which will be passed on to the relevant teams as part of our ongoing review of the service we provide. Kind regards, Team PLS
Selecting PLS is the worst decision I have ever made. I used them for a property purchase in 2020 and that decision haunts me to this day - the issues I am now uncovering after 6 years and the lack of engagement to resolve them mean I cannot encourage others more strongly to use an alternative. Even the post completion team on the phones express their frustration at how slow the solicitor teams are to respond. Recently when I said to one that I had emailed the ResiFlexi team a couple of days ago with an urgent issue they said "there's no chance they will have looked at it yet". The irony of being called pls when they make you beg for any sort of response. I have made an official complaint to the compliance team and to add insult to injury the team on the phone won't even speak to me because of the mark on my account.
Dear Riam, Thank you for taking the time to share your feedback. We are sorry to read that you remain dissatisfied with your experience. We take concerns such as these very seriously and have made attempts to identify your matter so that we can fully investigate the issues you've raised. Unfortunately, despite requesting further information, we have been unable to identify your case. We would genuinely like the opportunity to review your concerns and understand what has happened. If you are willing to contact us with your full name, property address, or matter reference, please email our Client Services Manager at kmohindra@pls-solicitors.co.uk, and we will ensure your comments are investigated thoroughly. We are committed to providing a high standard of service and welcome the opportunity to look into this further. Kind regards, Team PLS
I’m a first time buyer and I would highly recommend these. I didn’t have a clue what I was doing through out this process but they guided me and helped me out at everything step. Would like to thank Lydia Atkinson she was great
Dear Kevin, Thank you so much for your kind words. We’re thrilled to hear that Lydia and the team were able to guide you through every step of your first-time buying journey. It’s wonderful to know you felt supported throughout the process. Thank you for recommending PLS Solicitors, wishing you all the best in your new home! Team PLS
I wouldn’t recommend this company as they have hidden charges that they only bring to light once you’ve made your first payment, so then it feel like entrapment and when you try to call them directly to discuss they continually end your call so you can’t get through to them
Dear Brazier, Thank you for sharing your feedback, and I’m sorry to hear about your experience. This is certainly not how we want our customers to feel. A manager has reached out to discuss your concerns directly, and we hope this helps clarify the situation and resolve things for you. We appreciate you bringing this to our attention. Team PLS
Outright unprofessional shambolic bunch. We couldn't take anything they said for granted as they were so untrustworthy. Key steps missed which has cost us money. We complained and their own internal review agreed and even gave a us a discount (despite the review not being carried out when they said it would be- untrustworthy). Even with the discount we still feel very hard done by. Do not use.
Dear Daniel, Thank you for taking the time to share your feedback. We’re very sorry to hear that you had a poor experience and that the process felt difficult. This is never the service we aim to provide. We would really appreciate the opportunity to look into what happened so we can understand your concerns and learn from your experience. If you’d like to discuss this further, please contact our Customer Service Manager at KMohindra@pls-solicitors.co.uk and we will be happy to review the matter for you. Wishing you all the best for the future. Team PLS
Shocking communication - By shocking, no response to emails & doesn't take your calls. Solicitor being Agnes Tsang. Avoid at al costs.
We had a good experience with PLS. Mairtin was helpful throughout the process and did everything possible to speed things up for us towards the end. We really appreciated his support and efforts.
Dear Nathalie, Thank you for taking the time to share your feedback. We’re delighted to hear that you had a good experience with PLS and that Mairtin was so helpful throughout the process. We’ll be sure to pass on your kind words to him. It’s great to know that his support and efforts to help speed things up towards the end were appreciated. Thank you again for choosing PLS, and we wish you all the very best for the future! Kind regards, Team PLS
Catherine supported me through a very difficult and delayed sale, and I’m genuinely grateful for everything she did. None of the delays were caused by PLS, yet Catherine remained consistently proactive, calm, and reassuring throughout the entire process. She kept me updated, explained every step clearly, and made sure I never felt left on my own with the issues that arose. Her professionalism, patience, and kindness made a stressful situation much easier to manage. I would absolutely recommend Catherine and PLS Solicitors to anyone needing reliable and supportive conveyancing.
Dear Wendy, Thank you so much for this wonderful review! We're sorry the sale itself proved difficult and delayed, but we're delighted to hear that Catherine remained proactive, calm, and reassuring throughout. It's lovely to know she kept you updated, explained every step clearly, and made sure you never felt on your own when issues arose. That's exactly the support we want every client to have. We'll be sure to pass your kind words on to Catherine, she'll be thrilled to know how much you appreciated her professionalism, patience, and kindness. Thank you again for recommending Catherine and PLS Solicitors, and we wish you all the very best! Best wishes, Team PLS
Highly recommend Matty H. His knowledge and professionalism has been exceptional and made the process very easy to navigate.
Dear Matthew, Thank you so much for your kind words! We're so pleased to hear that Matty's knowledge and professionalism made the process easy to navigate from start to finish. We'll make sure your feedback reaches Matty, he'll be delighted to hear it. Thank you again for recommending PLS Solicitors, and we wish you all the very best! Best wishes, Team PLS
Our experience with PLS was great, We moved house with the help of Matty H at PLS and he did a wonderful job. Great communication throughout and made sure everything ran smoothly as it should. Thank you
Dear Samantha, Thank you so much for your wonderful feedback! We're so pleased to hear that your move went smoothly and that Matty kept you well informed at every stage, clear communication makes all the difference during a house move. Matty will be delighted to receive your kind words, and we'll make sure they're passed on to him. Thank you again for choosing PLS Solicitors, and we wish you every happiness in your new home! Best wishes, Team PLS
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