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PLS Solicitors

4.3 | 197 Reviews 197 Reviews | Summary Judgment
9,397 Total Company Reviews info icon Summary Judgment | info icon 9,397 Total Company Reviews Summary Judgment | info icon 9,397 Total Company Reviews

Pls Solicitors, Exchange Court, 1 Dale Street, Liverpool, Merseyside, L2 2PP

03300244536

Accepting new clients

Pls Solicitors, Exchange Court, 1 Dale Street, Liverpool, Merseyside, L2 2PP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 810906

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PLS Solicitors |

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4.3
Excellent
197 Reviews
86%
Value for
Money
83%
Success
Rate
83%
Would
Recommend
Communication 4.3/5
Initial Impressions 4.3/5
Approachability 4.3/5
Documentation Accuracy 4.3/5
Legal Knowledge 4.3/5
Value for money 4.3/5

Accreditations

PLS Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to PLS Solicitors
The Law Society accreditation awarded to PLS Solicitors
Conveyancing Quality Scheme accreditation awarded to PLS Solicitors
Trading names:
• Property Legal (manchester) Limited
• PLS Solicitors

Description

We are a forward-thinking, nationwide law firm specialising in new build and residential conveyancing. Over the years, we’ve helped thousands of clients move into their first homes, secure new build properties, and navigate everything from straightforward sales to more complex transactions, including buy-to-let and secured lending. By combining our expertise, modern technology, and dedicated team, we make every property move transparent. Simple. Confident. Supported. Working closely with each client allows us to guide them through every step of the process. Communication is always clear. Advice is always expert. Support is always personal. Whether it’s answering a last-minute question or coordinating with developers, we’re there every step of the way.

Rankings by area of expertise

4.3
Excellent
9,397 Reviews
87%
Value for
Money
4% above
national average
85%
Success
Rate
3% above
national average
85%
Would
Recommend
4% above
national average
Communication 4.3/5
Initial Impressions 4.3/5
Approachability 4.3/5
Documentation Accuracy 4.3/5
Legal Knowledge 4.3/5
Value for money 4.3/5

Accreditations

PLS Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to PLS Solicitors
The Law Society accreditation awarded to PLS Solicitors
Conveyancing Quality Scheme accreditation awarded to PLS Solicitors
Trading names:
• Property Legal (manchester) Limited
• PLS Solicitors

Description

We are a forward-thinking, nationwide law firm specialising in new build and residential conveyancing. Over the years, we’ve helped thousands of clients move into their first homes, secure new build properties, and navigate everything from straightforward sales to more complex transactions, including buy-to-let and secured lending. By combining our expertise, modern technology, and dedicated team, we make every property move transparent. Simple. Confident. Supported. Working closely with each client allows us to guide them through every step of the process. Communication is always clear. Advice is always expert. Support is always personal. Whether it’s answering a last-minute question or coordinating with developers, we’re there every step of the way.

Rankings by area of expertise

Contact details

03300244536
newquotes@pls-solicitors.co.uk
https://www.pls-solicitors.co.uk

Opening hours

Monday 09:00–19:00
Tuesday 09:00–19:00 (Open)
Wednesday 09:00–19:00
Thursday 09:00–19:00
Friday 09:00–19:00
Saturday 09:30–16:00
Sunday (Closed)

Pls Solicitors, Exchange Court, 1 Dale Street, Liverpool, Merseyside, L2 2PP

Reviews

4.3 /5 197 Reviews
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    Rating

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    Clients say

    Clients praise the firm for conveyancing expertise across new-builds, shared ownership, remortgages and transfers, delivering efficient transactions and rapid completions in many cases. Reviewers value clear, patient guidance for first‑time buyers, thoroughness on complex issues, and effective use of an intuitive online portal for document management. Staff are repeatedly described as professional, friendly and responsive, with several case handlers noted for calm, reassuring communication, proactive updates and willingness to chase third parties. Clients highlight reasonable fees, strong organisation and a helpful, supportive team that makes the buying or selling process feel smooth and manageable.

    very responsive
    clear communication
    friendly staff
    professional service
    efficient process
    helpful guidance
    easy portal
    quick completions
    knowledgeable team
    highly recommended

    ReviewSolicitors Review List

    Profile image of brazier06

    brazier06

    Housing & Property

    Unprofessional

    I wouldn’t recommend this company as they have hidden charges that they only bring to light once you’ve made your first payment, so then it feel like entrapment and when you try to call them directly to discuss they continually end your call so you can’t get through to them

    A representative from PLS Solicitors responded to this review

    Dear Brazier, Thank you for sharing your feedback, and I’m sorry to hear about your experience. This is certainly not how we want our customers to feel. A manager has reached out to discuss your concerns directly, and we hope this helps clarify the situation and resolve things for you. We appreciate you bringing this to our attention. Team PLS

    0
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    Profile image of Anonymous

    Anonymous

    Outstanding

    The service we have received was outstanding. PLS was very helpful and helped us exchange contracts in over two weeks to the original deadline!

    0
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    Profile image of dylan

    dylan

    Housing & Property

    Purchase and Re-mortgage combined

    Worst company i have ever dealt with , no communication , had to send documents multiple times , estate agents and vendors solicitors could not get any replies from them Will never use them again Queried a charge for £315 for acting on behalf of the lender (Halifax) …to just be told it can be taken off with no explanation what it was , if i hadnt of questioned this they would have simply charged me an extra £315

    2
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    Profile image of andrea

    andrea

    Charged 2.5 times the estimated fee for a very poor service

    Given mandate early December for remortgage to be completed by end of January, but in early March things were still pending while I was paying loads of interests. Most of my calls and email were ignored. Final bill was 2.5 times of what was estimated, even if they had a clear understanding of what they had to do from very beginning. Highly unprofessional. To avoid at any rate

    A representative from PLS Solicitors responded to this review

    Dear Andrea, We are really sorry to hear you have not been happy with the service provided. Please could you email us at reviews@pls-solicitors.co.uk with your reference number so that we can look into this for you. Kind regards, PLS Solicitors

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    Profile image of Lorraine

    Lorraine

    Great customer service!

    A huge thanks to Lynn at PLS Solicitors for her calm and reassuring nature and for being such a consistent source of support. From the point of her introductory email, Lynn has been checking in on my case and ensuring that I’m clear of what’s happening; as well as outlining the next steps. As a first time buyer, the house buying process can be quite ominous and a tad scary, so having someone like Lynn demonstrate patience and offering sound advice has been invaluable! Thank you PLS, and thanks, especially, again to Lynn.

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    Other Reviews

    Profile image of Rachel Hinks

    Rachel Hinks

    Rachel

    Currently in the process of selling and purchasing two properties with PLS. Unfortunately, our experience so far has been disappointing. We’ve encountered a lack of attention to detail, slow customer service responses, and what appears to be inadequate due diligence on several matters. These issues have caused significant frustration and have left us concerned about whether we will complete within the timescales we were initially expecting. I will update this review once the transactions have completed to reflect the final outcome.

    Dear Rachel, Thank you for taking the time to share your feedback. We are sorry to hear that your experience so far has not met your expectations. We understand how frustrating delays, communication issues and concerns around timescales can be during the conveyancing process. We would like the opportunity to investigate your concerns further. Please contact our Client Services Manager at kmohindra@pls-solicitors.co.uk with your details so that we can investigate and assist you. We appreciate your feedback and hope to improve your experience as your transaction progresses. Kind regards, Team PLS

    0
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    Profile image of Maliha Purewal

    Maliha Purewal

    Maliha

    We recently completed on our property purchase and had a very positive experience with PLS Solicitors, particularly Aiman. She was professional and knowledgeable and took the time to clearly explain each stage and respond to our queries, which gave us confidence in the process. There were occasional delays in responses but we understand this is often due to third parties and the nature of working within a large firm, rather than anything within Aiman’s control. Overall, we felt well supported and that our best interests were being looked after by Aiman at all times. We are delighted to have completed and would happily recommend Aiman and PLS Solicitors. Thank you again for all your support.

    Dear Maliha, Thank you for taking the time to share such thoughtful feedback about your experience. We’re delighted to hear that Aiman supported you so well throughout your property purchase and that her professionalism and clear explanations helped give you confidence at each stage of the process. We also appreciate your understanding regarding response times at certain points, and it’s great to know you still felt well supported and looked after throughout your transaction. Your recommendation of Aiman and PLS Solicitors means a great deal to us. Congratulations on your completion, and thank you again for choosing PLS Solicitors. We wish you every happiness in your new home! Team PLS

    0
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    Profile image of Coop Sn

    Coop Sn

    Housing & Property

    Coop

    Dear Chloe, Thank you very much for your professionalism and speedy action on my purchase for Monkton Gardens properties, certainly I will recommend PLS solicitors especially Chloe Mitchell professional and high standards services to my business associates! I have dealt with many property solicitors firms, very pleased with your outstanding experience , looking forward to the future property purchases with yourself! Kind Regards, Samiq Nuriyev

    Dear Samiq, Thank you very much for taking the time to leave such a wonderful review. We’re delighted to hear that you were pleased with the service provided by Chloe and the speed and professionalism shown during your purchase at Monkton Gardens. Your recommendation means a great deal to our team, particularly given your experience working with many property solicitors. We truly appreciate your kind words and your trust in PLS Solicitors. We look forward to supporting you with your future property purchases. Kind regards, Team PLS

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    Profile image of Dan Seager

    Dan Seager

    Housing & Property

    Dan

    We had a great experience with PLS Solicitors. They were extremely helpful and, unlike some of the other solicitors involved in the chain, very proactive throughout the process. Their online portal made communication seamless, being able to upload and receive documents digitally meant we didn’t have to wait for paperwork to be posted, which saved a lot of time. If more solicitors adopted this approach, the whole process would be much quicker and less stressful. A special mention to Jacob, who was excellent from start to finish. I would definitely recommend PLS Solicitors.

    Dear Dan, Thank you for your wonderful review and for taking the time to share your experience. We’re delighted to hear that you found our team helpful and proactive throughout the process, and that the online portal helped make communication and document sharing quicker and more convenient. Making the conveyancing process as smooth and efficient as possible is something we continually strive for. A special thank you as well for highlighting Jacob’s work, we’ll be sure to pass your kind feedback on to him. Your recommendation means a great deal to us, and we’re very pleased we could support you through your transaction. Wishing you all the very best for the future, and please don’t hesitate to get in touch if we can assist you again. Team PLS

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    Profile image of Helen Hillary

    Helen Hillary

    Housing & Property

    Helen

    Super helpful and very genuine people. Mairtin was very clear with how things were going and explained what was happening when I was unsure. Really friendly and very knowledgeable. Thank you so much for persevering when the sellers solicitors were not being helpful to get my little flat over the finish line!

    Dear Helen, Thank you for such a thoughtful review. We’re delighted to hear that you felt supported and well-informed throughout the process. Clear communication is something we prioritise, so it’s great to know that Mairtin’s guidance made things easier when matters felt uncertain. Property transactions can sometimes present unexpected challenges, especially when other parties aren’t as responsive as they could be, but we’re always committed to seeing things through for our clients. We’re so pleased we could help get your flat over the finish line. Wishing you every happiness in your new home, and thank you again for taking the time to share your experience. Team PLS

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    Reviews

    4.3 /5 9397 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      Clients praise the firm for conveyancing expertise across new-builds, shared ownership, remortgages and transfers, delivering efficient transactions and rapid completions in many cases. Reviewers value clear, patient guidance for first‑time buyers, thoroughness on complex issues, and effective use of an intuitive online portal for document management. Staff are repeatedly described as professional, friendly and responsive, with several case handlers noted for calm, reassuring communication, proactive updates and willingness to chase third parties. Clients highlight reasonable fees, strong organisation and a helpful, supportive team that makes the buying or selling process feel smooth and manageable.

      very responsive
      clear communication
      friendly staff
      professional service
      efficient process
      helpful guidance
      easy portal
      quick completions
      knowledgeable team
      highly recommended

      ReviewSolicitors Review List

      Profile image of Kevin

      Kevin

      Housing & Property

      Would highly recommend

      I’m a first time buyer and I would highly recommend these. I didn’t have a clue what I was doing through out this process but they guided me and helped me out at everything step. Would like to thank Lydia Atkinson she was great

      A representative from PLS Solicitors responded to this review

      Dear Kevin, Thank you so much for your kind words. We’re thrilled to hear that Lydia and the team were able to guide you through every step of your first-time buying journey. It’s wonderful to know you felt supported throughout the process. Thank you for recommending PLS Solicitors, wishing you all the best in your new home! Team PLS

      0
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      Profile image of brazier06

      brazier06

      Housing & Property

      Unprofessional

      I wouldn’t recommend this company as they have hidden charges that they only bring to light once you’ve made your first payment, so then it feel like entrapment and when you try to call them directly to discuss they continually end your call so you can’t get through to them

      A representative from PLS Solicitors responded to this review

      Dear Brazier, Thank you for sharing your feedback, and I’m sorry to hear about your experience. This is certainly not how we want our customers to feel. A manager has reached out to discuss your concerns directly, and we hope this helps clarify the situation and resolve things for you. We appreciate you bringing this to our attention. Team PLS

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Daniel

      Daniel

      Housing & Property

      I wish I read the reviews first

      Outright unprofessional shambolic bunch. We couldn't take anything they said for granted as they were so untrustworthy. Key steps missed which has cost us money. We complained and their own internal review agreed and even gave a us a discount (despite the review not being carried out when they said it would be- untrustworthy). Even with the discount we still feel very hard done by. Do not use.

      A representative from PLS Solicitors responded to this review

      Dear Daniel, Thank you for taking the time to share your feedback. We’re very sorry to hear that you had a poor experience and that the process felt difficult. This is never the service we aim to provide. We would really appreciate the opportunity to look into what happened so we can understand your concerns and learn from your experience. If you’d like to discuss this further, please contact our Customer Service Manager at KMohindra@pls-solicitors.co.uk and we will be happy to review the matter for you. Wishing you all the best for the future. Team PLS

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      Profile image of Al mazruy

      Al mazruy

      Housing & Property

      ZANZIBAR

      Hi, Rubina Team On behalf of myself and my family, I would like to sincerely thank PLS Solicitors for their outstanding support and professionalism throughout our property purchase journey. The entire process was handled with such care, efficiency, and expertise. Words cannot truly express how grateful we are for the help and guidance provided every step of the way. Your dedication made what could have been a stressful experience feel smooth and reassuring. We wholeheartedly recommend PLS Solicitors to anyone looking for a trustworthy and exceptional legal team. Thank you once again for everything! REGARDS T.A & F.A ZANZIBAR

      A representative from PLS Solicitors responded to this review

      Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Rubina and the team were able to support you and your family through your property purchase and make the process as smooth and reassuring as possible. Your recommendation means a great deal to us, and we’re truly grateful for your trust. Wishing you and your family all the very best as you settle into your new home. Team PLS

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      Profile image of Rachael

      Rachael

      Housing & Property

      PLS - Pretty awful from start to still not yet finished !!!!

      I had to deal with this firm, as they were on the panel for my mortgage ... awful from start to finish. So many errors .... incorrect billing ... double billing ... failure to call back ... slow to respond ... final report wrong, missing words, incomplete. Save the stress and use someone else.

      A representative from PLS Solicitors responded to this review

      Dear Rachael, Thank you for sharing your feedback with us. We take concerns of this nature very seriously and are treating your comments as a formal complaint. Our team is currently reviewing the matters you have raised in detail and will be in touch with you directly to provide a full response and update on our findings. Kind Regards, PLS Solicitors

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      Other Reviews

      Profile image of Reuben James Warren

      Reuben James Warren

      Reuben

      If you want to communicate with a robot then this company is the right one for you. Don’t call the office unless you want to speak to someone who just wants to get you of the phone. Stay away from this company! Please don’t reply to this review as it’s just pointless.

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      Profile image of Talida Stamboliu

      Talida Stamboliu

      Talida

      We’ve sold through part exchange and bought a new build - from instruction to exchange it took Jacob and his team only 2 weeks - great team to deal with, they’ve made the whole process seem so easy.

      Dear Talida, Thank you for your fantastic review. We’re delighted to hear that Jacob and his team were able to support you through both your part exchange sale and new build purchase so efficiently. Achieving exchange within just two weeks is a great result, and we’re pleased that the team helped make the process feel straightforward and stress-free. Your kind words about the service you received will be shared with Jacob and the team. Thank you for choosing PLS Solicitors, and we wish you every happiness in your new home. Best wishes, Team PLS

      0
      Collected on: Google collection source logo
      Profile image of Rachel Hinks

      Rachel Hinks

      Rachel

      Currently in the process of selling and purchasing two properties with PLS. Unfortunately, our experience so far has been disappointing. We’ve encountered a lack of attention to detail, slow customer service responses, and what appears to be inadequate due diligence on several matters. These issues have caused significant frustration and have left us concerned about whether we will complete within the timescales we were initially expecting. I will update this review once the transactions have completed to reflect the final outcome.

      Dear Rachel, Thank you for taking the time to share your feedback. We are sorry to hear that your experience so far has not met your expectations. We understand how frustrating delays, communication issues and concerns around timescales can be during the conveyancing process. We would like the opportunity to investigate your concerns further. Please contact our Client Services Manager at kmohindra@pls-solicitors.co.uk with your details so that we can investigate and assist you. We appreciate your feedback and hope to improve your experience as your transaction progresses. Kind regards, Team PLS

      0
      Collected on: Google collection source logo
      Profile image of WS

      WS

      A client

      As first‑time home buyers, we were naturally anxious about choosing the right solicitors, but Annabel and her team made the entire process smooth and stress free. She was very helpful, responsive to our enquiries, and kept us updated at every stage. PLS Solicitors was recommended to us by a colleague, and based on our experience, we are very happy to recommend them to others as well. Thank you for the amazing service.

      Dear WS, Thank you for your wonderful 5-star review. We're delighted to hear that Annabel and her team helped make your first home-buying experience smooth and stress free. We understand that purchasing your first property can feel overwhelming, so it's fantastic to know that Annabel's support, responsiveness, and regular updates helped put your mind at ease throughout the process. It's especially rewarding to hear that you came to us through a recommendation from a colleague and that your experience was so positive that you would happily recommend PLS Solicitors to others. Recommendations like yours mean a great deal to us and reflect the level of service we strive to provide for every client. Thank you for choosing PLS Solicitors and for your kind words. Congratulations on your first home, and we wish you many happy years there and all the very best for the future. Best wishes, Team PLS

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      Profile image of Danielle

      Danielle

      Danielle

      Umm’ing and aww’ing about leaving this review.. I completed my purchase on the 8th December 2025. This solicitors are like most others; communication throughout the process had to be constantly chased to get updates. Nearing the completion date all went quiet, and after chasing it turned out the guy who was handling my purchase was fired. After getting the keys and inspecting the house, we noted that the sellers had not adhered to the Fixtures and Fittings form, and they had left a lot of trash. We quickly contacted the solicitors who claimed to have contacted the seller’s solicitors but ceased communication soon after. The biggest thing I was let down by is this: a week or so after finalising the purchase I found money in the house, and by ‘money’ I mean approximately £200k. I reached out to PLS and they wanted nothing to do with it, they were not interested in helping me at all. Their after sales support is non existent and I wouldn’t recommend them at all.

      Dear Danielle, Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations, particularly in relation to communication during your transaction and the issues you encountered after moving into your new home. We are sorry if there was any misunderstanding regarding the support we were able to provide following completion. As you'll appreciate, our role is to deal with the legal aspects of the conveyancing process and ensure that your purchase completes successfully. The matters you encountered after moving in would not usually fall within our remit, although we are always happy to provide guidance where we can. We believe that we spoke with you at the time and explained the options available to you. We are also sorry to hear of your concerns regarding the fixtures and fittings left at the property. We understand how frustrating unexpected issues after completion can be. If you would like to discuss any of these matters further, please do not hesitate to get back in touch with us and a member of our team will be happy to review your concerns and discuss them with you. Kind regards, Team PLS

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