PLS Solicitors logo

PLS Solicitors

4.2 | 603 Reviews 603 Reviews | Prescriptive Rights
9,396 Total Company Reviews info icon Prescriptive Rights | info icon 9,396 Total Company Reviews Prescriptive Rights | info icon 9,396 Total Company Reviews

Pls Solicitors, Exchange Court, 1 Dale Street, Liverpool, Merseyside, L2 2PP

03300244536

Accepting new clients

Pls Solicitors, Exchange Court, 1 Dale Street, Liverpool, Merseyside, L2 2PP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 810906

Visit website
PLS Solicitors |

ReviewSolicitors Suitability Check

See availability

Expertise

Costs

In your own words, tell us what you need help with and we’ll show you how this law firm may be able to assist, based on their experience and client feedback.
Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.
4.2
Excellent
603 Reviews
84%
Value for
Money
82%
Success
Rate
82%
Would
Recommend
Communication 4.2/5
Initial Impressions 4.2/5
Approachability 4.2/5
Documentation Accuracy 4.2/5
Legal Knowledge 4.2/5
Value for money 4.2/5

Accreditations

PLS Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to PLS Solicitors
The Law Society accreditation awarded to PLS Solicitors
Conveyancing Quality Scheme accreditation awarded to PLS Solicitors
Trading names:
• Property Legal (manchester) Limited
• PLS Solicitors

Description

We are a forward-thinking, nationwide law firm specialising in new build and residential conveyancing. Over the years, we’ve helped thousands of clients move into their first homes, secure new build properties, and navigate everything from straightforward sales to more complex transactions, including buy-to-let and secured lending. By combining our expertise, modern technology, and dedicated team, we make every property move transparent. Simple. Confident. Supported. Working closely with each client allows us to guide them through every step of the process. Communication is always clear. Advice is always expert. Support is always personal. Whether it’s answering a last-minute question or coordinating with developers, we’re there every step of the way.

Rankings by area of expertise

Land Law 1 / 44
Local 1 / 84
4.3
Excellent
9,396 Reviews
87%
Value for
Money
4% above
national average
85%
Success
Rate
3% above
national average
85%
Would
Recommend
4% above
national average
Communication 4.3/5
Initial Impressions 4.3/5
Approachability 4.3/5
Documentation Accuracy 4.3/5
Legal Knowledge 4.3/5
Value for money 4.3/5

Accreditations

PLS Solicitors are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to PLS Solicitors
The Law Society accreditation awarded to PLS Solicitors
Conveyancing Quality Scheme accreditation awarded to PLS Solicitors
Trading names:
• Property Legal (manchester) Limited
• PLS Solicitors

Description

We are a forward-thinking, nationwide law firm specialising in new build and residential conveyancing. Over the years, we’ve helped thousands of clients move into their first homes, secure new build properties, and navigate everything from straightforward sales to more complex transactions, including buy-to-let and secured lending. By combining our expertise, modern technology, and dedicated team, we make every property move transparent. Simple. Confident. Supported. Working closely with each client allows us to guide them through every step of the process. Communication is always clear. Advice is always expert. Support is always personal. Whether it’s answering a last-minute question or coordinating with developers, we’re there every step of the way.

Rankings by area of expertise

Contact details

03300244536
newquotes@pls-solicitors.co.uk
https://www.pls-solicitors.co.uk

Opening hours

Monday 09:00–19:00
Tuesday 09:00–19:00
Wednesday 09:00–19:00
Thursday 09:00–19:00
Friday 09:00–19:00
Saturday 09:30–16:00
Sunday (Closed)

Pls Solicitors, Exchange Court, 1 Dale Street, Liverpool, Merseyside, L2 2PP

Reviews

4.2 /5 603 Reviews
Filter your results
Star rating
    Review Source

    Rating

    Review Source

    Clients say

    Clients praise the firm’s conveyancing and property expertise, especially for first‑time buyers, shared‑ownership and speedy transactions. Reviewers value clear, patient explanations, proactive case management, efficient use of an online portal, reasonable fees and successful quick completions. Soft skills highlighted include responsiveness, friendliness, professionalism, empathy, calm reassurance and strong client communication — teams are described as supportive, approachable and thorough, frequently keeping clients updated and guiding them through complex processes.

    clear communication
    responsive staff
    friendly team
    helpful guidance
    efficient process
    knowledgeable solicitors
    easy portal
    reasonable fees
    fast completion
    professional service

    ReviewSolicitors Review List

    Other Reviews

    Profile image of ClashofClans JB

    ClashofClans JB

    ClashofClans

    Experienced multiple issues with my file being swapped olbetween various cash handlers. Always needed to chase them for an update and when we finally did complete they sent us the documents for a different property to the one we purchased. Also after a year of living at the new address, it turns out that they hadn't given notice to the landlord so they weren't aware the property had changed ownership.

    Thank you for your feedback. We’re sorry to hear that you feel dissatisfied with your experience. We take comments like this seriously and would like the opportunity to review your case in full to better understand the circumstances you’ve described. As we’re unable to identify your file from this review alone, we would encourage you to contact our Client Services Manager directly at kmohindra@pls-solicitors.co.uk with your details so that this can be looked into as a priority. We appreciate you bringing this to our attention and look forward to hearing from you. Kind regards, Team PLS

    1
    Collected on: Google collection source logo
    Profile image of Oliver Norgrove

    Oliver Norgrove

    Housing & Property

    Oliver

    If I could give zero or negative stars then I would. We bought a leasehold property using PLS. The response times were appalling, they only respond when chased by phone. Emails are ignored, sometimes even when you call you're placed on hold and then hung up on. On Fridays it is impossible to get hold of anyone. They failed to complete an important document which effectively invalidated the sale after we had exchanged. Fortunately the sellers solicitor was prepared to back-date a document. They failed to update the land registry, we only discovered this after contacting the land registry ourselves more than a year later. Even after letting them know that the land registry were still waiting for information it took 4 months for them to respond, and when they did respond - it was to expedite one of the title changes (forgetting the second!). More than 18 months after the property was purchased they still haven't notified the land registry of the second title change. Beware of this firm.

    Dear Oliver, Thank you for taking the time to share your feedback. We are sorry to read of your experience and understand your concerns. We are currently reviewing the matters you have raised and a member of our team will contact you directly as soon as possible to discuss this further and seek to address the issues outlined. Team PLS

    0
    Collected on: Google collection source logo
    Profile image of Alicia

    Alicia

    Housing & Property

    Alicia

    Avoid this firm. It’s been over 3 years since my property transaction was supposedly completed, and I am still waiting for my Land Registry to be finalised. Every time I try to get an update, they pass me from one person to another, and the only response I ever get is: “We are waiting for an email response.” There is no urgency, no accountability, and no transparency. My calls are either ignored or answered by different people who know nothing about my case. It feels like they are just trying to delay things indefinitely without taking any real action. If you value your time, peace of mind, or proper legal service — go elsewhere.

    A representative from PLS Solicitors responded to this review

    Dear Alicia, Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience, and we want to look into this matter urgently to understand what has caused the delay. Could you please contact us directly with your case reference number or any other details related to your transaction? This will allow us to investigate fully and work towards a resolution. We’re committed to resolving this for you as quickly as possible. Team PLS

    0
    Collected on: Google collection source logo
    Profile image of Tricia

    Tricia

    Housing & Property

    Tricia

    Very happy with the service provided at PLS. Applying for a mortgage can be stressful, they made it a lot more easier and exciting in the last steps on buying our property.

    A representative from PLS Solicitors responded to this review

    Dear Tricia, Thank you for your kind words and for choosing PLS to support you through your property purchase. We know applying for a mortgage can feel stressful, so we’re delighted to hear that our team helped make the final steps easier and more exciting for you. Please don’t hesitate to get in touch if you need us again in the future, and remember to ask about our loyalty discount. Team PLS

    1
    Collected on: Google collection source logo
    Profile image of Juan

    Juan

    Housing & Property

    Juan

    I wanted to share some feedback regarding my experience over the past two years. Unfortunately, I’ve found the process to be quite frustrating and disorganised. The communication platform you use has been difficult to navigate, and it’s often felt nearly impossible to get timely responses or updates from your team or associated agents. Throughout the process, I’ve had to chase documents and certificates on your behalf multiple times, which I hadn’t anticipated as part of my role. Most recently, I’ve been following up on the Land Registry, which remains incomplete nearly two years after completion. While I was initially advised this would take 12 to 18 months, I’ve now been told there are still pending certificates. However, upon contacting the relevant parties directly, I’ve confirmed these were provided over in April 2024 (14 months ago). I’ve also noticed a recurring tendency to shift responsibility for delays onto others, which has made it difficult to get clear answers or resolution. Given this experience, I would not feel comfortable recommending your services moving forward. I hope this feedback is taken constructively, as I believe there’s room for improvement in both communication and accountability.

    A representative from PLS Solicitors responded to this review

    Dear Juan, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we understand how frustrating delays and communication issues can be. We take all feedback seriously and will be reviewing our processes to improve communication, reduce delays, and ensure clients receive timely updates without the need for chasing. While some parts of the process can be outside our direct control, we remain committed to doing everything we can to make the journey as smooth as possible for our clients. We appreciate you bringing this to our attention, as it helps us identify where we can improve. Team PLS

    0
    Collected on: Google collection source logo

    Reviews

    4.3 /5 9396 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      Clients praise the firm’s conveyancing and property expertise, especially for first‑time buyers, shared‑ownership and speedy transactions. Reviewers value clear, patient explanations, proactive case management, efficient use of an online portal, reasonable fees and successful quick completions. Soft skills highlighted include responsiveness, friendliness, professionalism, empathy, calm reassurance and strong client communication — teams are described as supportive, approachable and thorough, frequently keeping clients updated and guiding them through complex processes.

      clear communication
      responsive staff
      friendly team
      helpful guidance
      efficient process
      knowledgeable solicitors
      easy portal
      reasonable fees
      fast completion
      professional service

      ReviewSolicitors Review List

      Profile image of Kevin

      Kevin

      Housing & Property

      Would highly recommend

      I’m a first time buyer and I would highly recommend these. I didn’t have a clue what I was doing through out this process but they guided me and helped me out at everything step. Would like to thank Lydia Atkinson she was great

      A representative from PLS Solicitors responded to this review

      Dear Kevin, Thank you so much for your kind words. We’re thrilled to hear that Lydia and the team were able to guide you through every step of your first-time buying journey. It’s wonderful to know you felt supported throughout the process. Thank you for recommending PLS Solicitors, wishing you all the best in your new home! Team PLS

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of brazier06

      brazier06

      Housing & Property

      Unprofessional

      I wouldn’t recommend this company as they have hidden charges that they only bring to light once you’ve made your first payment, so then it feel like entrapment and when you try to call them directly to discuss they continually end your call so you can’t get through to them

      A representative from PLS Solicitors responded to this review

      Dear Brazier, Thank you for sharing your feedback, and I’m sorry to hear about your experience. This is certainly not how we want our customers to feel. A manager has reached out to discuss your concerns directly, and we hope this helps clarify the situation and resolve things for you. We appreciate you bringing this to our attention. Team PLS

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Daniel

      Daniel

      Housing & Property

      I wish I read the reviews first

      Outright unprofessional shambolic bunch. We couldn't take anything they said for granted as they were so untrustworthy. Key steps missed which has cost us money. We complained and their own internal review agreed and even gave a us a discount (despite the review not being carried out when they said it would be- untrustworthy). Even with the discount we still feel very hard done by. Do not use.

      A representative from PLS Solicitors responded to this review

      Dear Daniel, Thank you for taking the time to share your feedback. We’re very sorry to hear that you had a poor experience and that the process felt difficult. This is never the service we aim to provide. We would really appreciate the opportunity to look into what happened so we can understand your concerns and learn from your experience. If you’d like to discuss this further, please contact our Customer Service Manager at KMohindra@pls-solicitors.co.uk and we will be happy to review the matter for you. Wishing you all the best for the future. Team PLS

      1
      Collected on: ReviewSolicitor collection source logo
      Profile image of Al mazruy

      Al mazruy

      Housing & Property

      ZANZIBAR

      Hi, Rubina Team On behalf of myself and my family, I would like to sincerely thank PLS Solicitors for their outstanding support and professionalism throughout our property purchase journey. The entire process was handled with such care, efficiency, and expertise. Words cannot truly express how grateful we are for the help and guidance provided every step of the way. Your dedication made what could have been a stressful experience feel smooth and reassuring. We wholeheartedly recommend PLS Solicitors to anyone looking for a trustworthy and exceptional legal team. Thank you once again for everything! REGARDS T.A & F.A ZANZIBAR

      A representative from PLS Solicitors responded to this review

      Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Rubina and the team were able to support you and your family through your property purchase and make the process as smooth and reassuring as possible. Your recommendation means a great deal to us, and we’re truly grateful for your trust. Wishing you and your family all the very best as you settle into your new home. Team PLS

      1
      Collected on: ReviewSolicitor collection source logo
      Profile image of Rachael

      Rachael

      Housing & Property

      PLS - Pretty awful from start to still not yet finished !!!!

      I had to deal with this firm, as they were on the panel for my mortgage ... awful from start to finish. So many errors .... incorrect billing ... double billing ... failure to call back ... slow to respond ... final report wrong, missing words, incomplete. Save the stress and use someone else.

      A representative from PLS Solicitors responded to this review

      Dear Rachael, Thank you for sharing your feedback with us. We take concerns of this nature very seriously and are treating your comments as a formal complaint. Our team is currently reviewing the matters you have raised in detail and will be in touch with you directly to provide a full response and update on our findings. Kind Regards, PLS Solicitors

      1
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of Talida Stamboliu

      Talida Stamboliu

      Talida

      We’ve sold through part exchange and bought a new build - from instruction to exchange it took Jacob and his team only 2 weeks - great team to deal with, they’ve made the whole process seem so easy.

      0
      Collected on: Google collection source logo
      Profile image of Rachel Hinks

      Rachel Hinks

      Rachel

      Currently in the process of selling and purchasing two properties with PLS. Unfortunately, our experience so far has been disappointing. We’ve encountered a lack of attention to detail, slow customer service responses, and what appears to be inadequate due diligence on several matters. These issues have caused significant frustration and have left us concerned about whether we will complete within the timescales we were initially expecting. I will update this review once the transactions have completed to reflect the final outcome.

      Dear Rachel, Thank you for taking the time to share your feedback. We are sorry to hear that your experience so far has not met your expectations. We understand how frustrating delays, communication issues and concerns around timescales can be during the conveyancing process. We would like the opportunity to investigate your concerns further. Please contact our Client Services Manager at kmohindra@pls-solicitors.co.uk with your details so that we can investigate and assist you. We appreciate your feedback and hope to improve your experience as your transaction progresses. Kind regards, Team PLS

      0
      Collected on: Google collection source logo
      Profile image of WS

      WS

      A client

      As first‑time home buyers, we were naturally anxious about choosing the right solicitors, but Annabel and her team made the entire process smooth and stress free. She was very helpful, responsive to our enquiries, and kept us updated at every stage. PLS Solicitors was recommended to us by a colleague, and based on our experience, we are very happy to recommend them to others as well. Thank you for the amazing service.

      Dear WS, Thank you for your wonderful 5-star review. We're delighted to hear that Annabel and her team helped make your first home-buying experience smooth and stress free. We understand that purchasing your first property can feel overwhelming, so it's fantastic to know that Annabel's support, responsiveness, and regular updates helped put your mind at ease throughout the process. It's especially rewarding to hear that you came to us through a recommendation from a colleague and that your experience was so positive that you would happily recommend PLS Solicitors to others. Recommendations like yours mean a great deal to us and reflect the level of service we strive to provide for every client. Thank you for choosing PLS Solicitors and for your kind words. Congratulations on your first home, and we wish you many happy years there and all the very best for the future. Best wishes, Team PLS

      0
      Collected on: Google collection source logo
      Profile image of Danielle

      Danielle

      Danielle

      Umm’ing and aww’ing about leaving this review.. I completed my purchase on the 8th December 2025. This solicitors are like most others; communication throughout the process had to be constantly chased to get updates. Nearing the completion date all went quiet, and after chasing it turned out the guy who was handling my purchase was fired. After getting the keys and inspecting the house, we noted that the sellers had not adhered to the Fixtures and Fittings form, and they had left a lot of trash. We quickly contacted the solicitors who claimed to have contacted the seller’s solicitors but ceased communication soon after. The biggest thing I was let down by is this: a week or so after finalising the purchase I found money in the house, and by ‘money’ I mean approximately £200k. I reached out to PLS and they wanted nothing to do with it, they were not interested in helping me at all. Their after sales support is non existent and I wouldn’t recommend them at all.

      Dear Danielle, Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations, particularly in relation to communication during your transaction and the issues you encountered after moving into your new home. We are sorry if there was any misunderstanding regarding the support we were able to provide following completion. As you'll appreciate, our role is to deal with the legal aspects of the conveyancing process and ensure that your purchase completes successfully. The matters you encountered after moving in would not usually fall within our remit, although we are always happy to provide guidance where we can. We believe that we spoke with you at the time and explained the options available to you. We are also sorry to hear of your concerns regarding the fixtures and fittings left at the property. We understand how frustrating unexpected issues after completion can be. If you would like to discuss any of these matters further, please do not hesitate to get back in touch with us and a member of our team will be happy to review your concerns and discuss them with you. Kind regards, Team PLS

      0
      Collected on: Google collection source logo
      Profile image of Duncan Skilton

      Duncan Skilton

      Duncan

      We've had an excellent experience with Keeley at PLS. She has kept us up-to-date every step of the way. Keeley has also be excellent answering queries we've had. I couldn't fault her. The online system they use, is easy to navigate and very convenient. And, the best part, the fees are reasonable! We would definitely use PLS again

      Dear Duncan, Thank you so much for your kind review. We’re delighted to hear that you had an excellent experience with Keeley and that she kept you well updated throughout your matter. It’s great to know she was also able to answer your queries clearly and provide such a high level of support. We’re also pleased you found our online system easy to use and convenient, and that you felt our fees were reasonable. Your feedback means a great deal to us, and we really appreciate your recommendation. Thank you again for choosing PLS, and we look forward to working with you again in the future. Team PLS

      0
      Collected on: Google collection source logo

      Can This Law Firm Assist You?

      Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

      Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

      See availability
      Check expertise
      Estimate Costs
      Clear