Russell & Russell Solicitors LLP

3.0/5 4 Client Reviews Leave a review

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4 Client Reviews


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David Added 10 months ago 1 found this helpful Report to admin This review is for a different branch.
December 04, 2019 20191204132500

Performed miracles!!


Matter Type: Fraud

Talk about pulling miracles out of a hat!! Was facing a 3 year custodial sentence but a calm factual 1st of all out of court experience whereby they ascertain every little fact which could be so important to your case is then portrayed by them in the best possible legal manner which is so important when facing the judge aka the devil helped me in such a Way that I was in tears and indebted to the company forever I want to say from my heart they know what they are doing and will do their very utmost to get you the best decision,have been with other solicitor firms in past who literally sat there and took the money and let me drown until I had to write them a statement to get out of the mire but Scott Phillips and Stephen coupe had my interests at heart and have turned my life around by just listening which is refreshing please I recommend to use this company from 1st hand experience

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Todor Added 1 year ago 12 found this helpful Report to admin This review is for a different branch.
February 09, 2019 20190209083038

Totally incompetent bunch


Matter Type: Residential Conveyancing

The most unreliable, incompetent and unprofessional company I've ever come across (especially the person that handled my case - Mrs JG from the Middleton office). Only weeks after completion was I told that I should've carried out "my own inspection" on the heating system prior to completion as the sellers had not been able to provide boiler service history. She was so insistent on me providing that document but apparently the same doesn't apply to my sellers (I now wonder who she was working for?!). Thanks to you I purchased a house with a dysfunctional heating system in the winter and had to put my family with two infants in that house. The company is so buried in paper, bureaucracy and lingo that you'd be unreasonable to expect them to get anything done in time. I had to intervene on multiple occasions and just go and chase my buyers and sellers solicitors myself otherwise my solicitor was just sitting and waiting in a deadlock for months and months.

During my dealings with them I had to make two formal complaints to my solicitors supervisors to neither one of which I received a response. They we simply ignored as the rest of my correspondence. That just shows you that there's really no hope there.

She even forgot that I had a Help To Buy Equity loan on the property I was selling and had I not pointed that out she was going to attempt to redeem my loan but not with the correct amount. I wonder if that could've led to further delays or even the whole thing falling through especially when the the person that was purchasing off me was already so sick of all the delays that they'd threatened to walk away "if it doesn't happen this time". Phew, that was a close one!

On the times I had no nerves left to sit and wait for a response to my emails and just went to their office to ask for an update my solicitor had to "go to the computer" to look up my file! They are dinosaurs and will disappear as such!

Solicitor named in this review: Jeanette Groark

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David Added 1 year ago 3 found this helpful Report to admin This review is for a different branch.
November 23, 2018 20181123123833



Matter Type: Purchase and Sale

The service was very supportive and helpful throughout.

It was excellent and I would recommend anyone to get in touch with the team.

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Anonymous Added 4 years ago 21 found this helpful Report to admin This review is for a different branch.
July 31, 2016 20160731192951

Russell & Russell Solicitors.


Matter Type: Fraud

It's all about money, no real care and consideration.

Russell & Russell Solicitors do a great deal of marketing regarding Power of Attorney work and special services for the elderly.

They publish accreditations regarding work with the elderly and what makes it far worse is we were advised to use this firm by Social Services . We will be submitting a full and detailed complaint so they no longer recommend this firm.

So far the service we have received has been all about how much money Russell & Russell can make for themselves 'down the line' and most definitely not in the best interests for a vulnerable person.

The service given so far is most definitely NOT in the best interests of the people they are 'supposed ' to be helping.

Anyone thinking about using Russell & Russell Solicitors are advised to stay well away. They are not interested in resolving issues, just making money.

We are now logging complaints with all of the relevant organisations and will run our story in the local press and national press to highlight the terrible service provided by Russell & Russell and warn others to stay well away.

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