Russell & Russell Solicitors LLP

01244 405700

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid. Read more...

Also known as - Russell & Russell

Address
9 & 13 White Friars
Chester
Chester
Cheshire
CH1 1NZ
01244 405700
www.russellrussell.co.uk

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Accreditations

Other locations

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Available lawyers at Russell & Russell Solicitors LLP

Karen Woods

Daniel Dickinson

Chartered Legal Executive (FCILEx)

Laura Muir

Lucy Cartwright

Stephen Coupe

Louise Simons

Casey Ashton

Melissa Billington

Richard Thomas

Richard Querelle

Thomas Myers

Adam Thomas

Apprentice Solicitor Wills & Probate

Catherine Egan

0.0 out of 5

(0)

Fee Earner (non-solicitor)

Lauren Gratrix

Shannon Wood

How Russell & Russell Solicitors LLP Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Russell & Russell Solicitors LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Russell & Russell Solicitors LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 4%

Overpriced 0%

About Right 95%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 96%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Russell & Russell Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Russell & Russell Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%

No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 31

91st / 4463

Company & Commercial

1st / 20

112th / 4247

Housing & Property

1st / 4

278th / 4199

Family Law

1st / 5

152nd / 3788

Wills, Trusts & Probate

1st / 21

16th / 3448

Commercial Property

1st / 17

144th / 3254

Regulations

1st / 14

36th / 2474

Personal Injury

1st / 48

25th / 2320

Crime/ Criminal Defence

1st / 17

20th / 2072

Clinical Negligence

1st / 12

49th / 937

Welfare & Benefits

1st / 7

33rd / 807

Charities

1st / 4

24th / 553

Driving offences

1st / 7

34th / 391

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

1397
Very Good

100
Average

20
Poor

13
Awful

76

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Verified review

Gareth Roberts

August 30, 2025

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Professional and helpful

As first time buyers and unsure on the process of buying a house we have been blown away by the support and guidance we received from everyone atRussell & Russell solicitors and Laura Muir in particular.

Lawyer named in this review:
Laura Muir

Laura Muir

A representative from Russell & Russell Solicitors LLP responded to this review on 01 September, 2025:

Dear Gareth, Thank you for your wonderful review. We are delighted to hear that as first-time buyers, you were so impressed by the support and guidance from everyone at Russell & Russell Solicitors, especially Laura. We're glad we could make the process a positive one for you. Best regards, Russell & Russell Solicitors

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Hailin

August 26, 2025

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Excellent solicitor with outstanding service!

I instructed Louise Simons in relation to the purchase of a property, and I could not have asked for a better solicitor. Louise was highly professional, efficient, and attentive throughout the whole process. She kept me informed at every stage, explained everything clearly, and ensured that the transaction was completed smoothly and on time.
Her communication was excellent, and I always felt reassured that the matter was in very capable hands. I greatly appreciated her responsiveness and her willingness to go the extra mile to make sure everything was handled properly.
I would highly recommend Louise to anyone in need of a reliable, knowledgeable, and supportive solicitor.

Lawyer named in this review:
Louise Simons

Louise Simons

A representative from Russell & Russell Solicitors LLP responded to this review on 27 August, 2025:

Dear Hailin, Thank you for your fantastic review. We are delighted to hear that you were happy with Louise's service. It's wonderful to know that you found her to be professional, efficient, and attentive throughout your property purchase. We're glad that her excellent communication and clear explanations gave you the reassurance that your transaction was in very capable hands. We will be sure to pass on your high praise to Louise for going the extra mile. We truly appreciate your high recommendation. Best regards, Russell & Russell Solicitors

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Crime/ Criminal Defence

Verified review

Matter Type:

Assault

mick

August 14, 2025

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Very efficient and friendly service

I was given some good advice for my interview.

Lawyer named in this review:
Rebecca Hodge

Rebecca Hodge

A representative from Russell & Russell Solicitors LLP responded to this review on 15 August, 2025:

Dear Mick, Thank you for your feedback. We are delighted to hear that you were given good advice for your interview. Best regards, Russell & Russell Solicitors

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Verified review

Mike C

August 05, 2025

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Remortgage

Wonderful to work with. Thorough, efficient, friendly & proactive.

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 06 August, 2025:

Thank you, Mike. We're delighted to hear you found our service thorough, efficient, friendly, and proactive.

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Verified review

Matt Humphrey

July 30, 2025

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Flat purchase

Russell & Russell provided an excellent service throughout the process of my flat purchase. Karen, Diane and Casey were friendly, helpful and patient - everything you’d want from a solicitors. As a first-time buyer, I felt in safe hands at every step.

Lawyers named in this review:
Karen Woods Casey Ashton

Karen Woods

Casey Ashton

A representative from Russell & Russell Solicitors LLP responded to this review on 01 August, 2025:

Thank you for your kind words and for taking the time to share your experience, Matt. We're delighted to hear that Karen, Diane, and Casey provided the support, patience, and guidance you needed throughout your flat purchase. It’s especially rewarding to know that, as a first-time buyer, you felt in safe hands at every stage. We wish you all the best in your new home and would be happy to assist you again in the future.

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Rebecca

July 22, 2025

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Definitely recommend

It was my first time using R&R for the sale of my home. I had tight deadlines to hit due to my relocation. The team were amazing and I can’t thank Louise, Jack and Kelly enough for their hard work. Even with the stress of the land registry they kept me updated and were able to complete the house sale in time for my deadline. Thank you again for assisting in the sale of my property.

Lawyer named in this review:
Louise Simons

Louise Simons

A representative from Russell & Russell Solicitors LLP responded to this review on 23 July, 2025:

Thank you for your kind words, Rebecca. We're delighted Louise, Jack, and Kelly could support you through a smooth and timely sale. Wishing you all the best with your relocation!

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Verified review

Chantel jones

July 19, 2025

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Very helpful and efficient

Melissa made sure I understood everything, made sure I knew the pros and cons of every decision I made and kept in touch constantly and I can only say thank you for everything!

Lawyer named in this review:
Melissa Billington

Melissa Billington

A representative from Russell & Russell Solicitors LLP responded to this review on 21 July, 2025:

Thank you, Chantel. We're delighted Melissa provided clear guidance and consistent communication throughout. Your kind words mean a lot to us — thank you.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Anonymous

July 18, 2025

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Excellent and efficient service

Casey handled our house buying and selling in a prompt and efficient manner, keeping us up to date with the process and answering our questions clearly. I would definitely use Russell and Russell again.

Lawyer named in this review:
Casey Ashton

Casey Ashton

A representative from Russell & Russell Solicitors LLP responded to this review on 21 July, 2025:

Thank you for your kind feedback. We're glad Casey provided prompt and efficient service throughout your housing & property matter, keeping you informed every step of the way. We look forward to assisting you again in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Richy Rich

July 18, 2025

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Outstanding service

Karen Woods and her team including Diane Asbury, Personal Assistant, have, as always, completed yet another assignment of many for us smoothly and professionally. Highly recommended. We have been clients now for the last 15 years.

Lawyers named in this review:
Karen Woods Casey Ashton

Karen Woods

Casey Ashton

A representative from Russell & Russell Solicitors LLP responded to this review on 21 July, 2025:

Thank you, Rich, for your continued loyalty over the past 15 years and your wonderful feedback. We're delighted Karen, Diane, Casey and the housing & property team consistently provide smooth and professional service. Your recommendation means a great deal to us.

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Verified review

Wendy Hawkes

July 09, 2025

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Great experience

I used Russell and Russell Solicitors to buy and sell property had a great experience, they always replied to emails and phone calls and kept me upto date with progress, would definitely use them again.

Lawyer named in this review:
Janine Naylor

Janine Naylor

A representative from Russell & Russell Solicitors LLP responded to this review on 10 July, 2025:

Thank you for sharing your positive experience, Wendy. We're glad to hear the team kept you informed and responsive throughout your property transactions.

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Reviews collected from

The

September 01, 2025

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The

We are very grateful to Casey at Russell & Russell for guiding us through the purchase of our new home in Chester. Her communication and response time were excellent, and it always felt like she prioritised our needs. Everything was handled promptly and efficiently, which made the whole process of buying a house as stress-free as possible. Thank you, Casey, for all your help and support!
—
Sophia and Richard Williams

Lawyer named in this review:
Casey Ashton

Casey Ashton

A representative from Russell & Russell Solicitors LLP responded to this review on 02 September, 2025:

Thank you, Sophia and Richard! We’re so pleased Casey was able to make your home purchase smooth and stress-free. We’ll be sure to share your kind words with her.

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Housing & Property

Matter Type:

Residential Conveyancing

jodie

December 20, 2024

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jodie

Amazing help Would recommend to anyone!

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Crime/ Criminal Defence

Matter Type:

Assault

Suei

November 25, 2024

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Suei

Can't thank Steve enough.

Lawyer named in this review:
Stephen Coupe

Stephen Coupe

A representative from Russell & Russell Solicitors LLP responded to this review on 27 November, 2024:

Thank you for your kind words, Suei. We're so glad Steve could assist you.

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Housing & Property

Matter Type:

Purchase and Sale

Susan

July 28, 2024

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Susan

Really helpful receptionist.

A representative from Russell & Russell Solicitors LLP responded to this review on 29 July, 2024:

Dear Susan, Thank you for your kind words about our receptionists service. We appreciate your recommendation. Best Regards, Russell & Russell Solicitors LLP

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Housing & Property

Matter Type:

Purchase and Sale

Anthony

May 20, 2024

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Anthony

Just completed on my 6th!! house sale with Russell & Russell over several years and thought I should finally leave a review!

Each transaction has been dealt with professionally, timely and with good humour sprinkled in!

Special mention to Karen Woods and Diane Asbury and of course the rest of the team too.

There's a reason why I've always used them time after time for my conveyancing needs - they're the best!

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 21 May, 2024:

Dear Anthony, Thank you for your continued trust and for taking the time to leave such a positive review! We're thrilled to have supported you through six house sales, and we're delighted to hear that each transaction was handled professionally and with good humour. We'll be sure to pass on your kind words to Karen, Diane, and the rest of the team. Should you need assistance in the future, don't hesitate to reach out. Best regards, Russell & Russell Solicitors

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