Eunika
Conveyance
Extremely poor service and communication – avoid if you can. I appointed this firm to handle the conveyancing for a property I was buying, and the entire process was a nightmare. My case was passed from one person to another several times without any notice or explanation. It regularly took 2–3 weeks to receive a reply to even the simplest emails, and it was almost impossible to reach anyone by phone. These serious communication failures ultimately caused the purchase to fall through, and I lost a significant amount of money as a direct result of their incompetence. I made two formal complaints to the director during the process, but nothing improved. Staff seemed to be constantly on annual leave, and when they were away, no one else took responsibility for ongoing work. The experience caused huge stress for me, the sellers, and the estate agents, all of whom were left chasing updates that never came. I would strongly advise anyone considering this firm for conveyancing to look elsewhere.
