AVRillo Conveyancing

The process end to end was 8 months for completion+ 3 months for the deeds! The solicitor didn't know how to work in parallel and we were stuck several times for one or other document without the ability to progress on other documents leading to excessive delays. At the end I had to involve myself chasing on a daily basis, contacting the seller through the agent directly, other party solicitors. Without my intervention the purchase would have definitely failed as my mortgage offer was one week away to expire after completion. One of many examples to show their inefficiency is the deeds... after completion and after receiving automated emails for 3 months about them chasing someone for the final notice of assignment, I finally decided to contact myself the firm looking for the mentioned person, and for my surprise nobody in the firm knew about my case and told the mentioned person left the company 2 years ago. So this clearly shows the level of "chasing" Avrillo was doing on my case. They sent an email to an non existing person and just let it sit there for months until the client takes action, very unprofessional. For post-completion there is no supervisor, manager, or anyone in charge to talk about my case. All I could get is to the person answering the phone apologising for the company, the only way to get an answer is using the email and it takes several days for an answer no matter how urgent it is. I wish websites like ReviewSolicitor get more traction and force the bad apples in the firms to provide a better job. Myself as a well prepared client with several months for any situation I ended up living with a friend and paying for storage for unknown period of time, the amount of stress caused was upsettingly high. Hopefully this doesn't happen to anyone and my review helps someone to get clear expectations when using this firm.

Victoria is such an experienced and professional solicitor and I am extremely delighted to have a great service from her field. I strongly suggest her and looking forward to get help for my future properties from her . She is very knowledgeable, friendly ,Approachable and so lovely

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Vicki Nankivell-Long

We cannot praise this company enough. They were excellent throughout our journey in selling our house. They kept us informed of the process throughout a very difficult transition from exchange to completion and went the extra mile to ensure we were aware at all times what was going on. Neuza was both extremely professional, whilst adding a personal touch to our dealings with her. We would highly recommend.

AVRillo provided a fantastic service during our recent property purchase. The process was clearly explained throughout and key communications were promptly dealt with. The online portal provides a great reference point to clearly see how far along the process we were and which stages were yet be completed . Most impressive was the speed at which we were able to complete our purchase which from start to finish was under 3 months. Highly recommended.

The Pros: Transparent Pricing: The initial quote of £2323.16 (inc VAT) was broken down clearly, which I appreciated. Modern System: The digital setup and online portal are far superior to the old pen-and-paper methods, and having a dedicated team should, in theory, keep things moving quickly. The Cons: Pushy Marketing: The onboarding process felt overly aggressive; I only instructed them because of an estate agent recommendation. Inaccurate Portal: The online percentage tracker stagnated at around 60% even when exchange was imminent, defeating its purpose. Communication Black Hole: It took four weeks of constant chasing to finalise simple indemnity insurance. Worse still, their slow response times caused us to miss our original exchange date of 5/5/26, pushing back the completion timeline. Admin Inefficiency: Despite requesting my mortgage details months prior, they panicked at exchange and made me chase the bank for a redemption statement. My bank confirmed AVRillo could have pulled this securely via Lender’s Exchange in 3 hours. When I told them this, they requested my account number again even though they had access to this info. Lack of Internal Coordination: They continuously harassed both myself and my estate agents for a commission invoice that had already been sent three separate times. Nobody seems to check the inbox before firing off automated, daily chasing emails. I wouldn't recommend them!

Kimberley was exceptional and ensured a timely manner for completion, completing an astonishing 4 months early! Without her I doubt I would have been able to purchase the property alone.

AVRillo are absolutely brilliant – such a professional, helpful convenyancers with a really human touch. Joanne Turnbull was our conveyancer and she is just fantastic. Very much recommend for a smooth process from start to finish.