AVRillo Conveyancing

The process end to end was 8 months for completion+ 3 months for the deeds! The solicitor didn't know how to work in parallel and we were stuck several times for one or other document without the ability to progress on other documents leading to excessive delays. At the end I had to involve myself chasing on a daily basis, contacting the seller through the agent directly, other party solicitors. Without my intervention the purchase would have definitely failed as my mortgage offer was one week away to expire after completion. One of many examples to show their inefficiency is the deeds... after completion and after receiving automated emails for 3 months about them chasing someone for the final notice of assignment, I finally decided to contact myself the firm looking for the mentioned person, and for my surprise nobody in the firm knew about my case and told the mentioned person left the company 2 years ago. So this clearly shows the level of "chasing" Avrillo was doing on my case. They sent an email to an non existing person and just let it sit there for months until the client takes action, very unprofessional. For post-completion there is no supervisor, manager, or anyone in charge to talk about my case. All I could get is to the person answering the phone apologising for the company, the only way to get an answer is using the email and it takes several days for an answer no matter how urgent it is. I wish websites like ReviewSolicitor get more traction and force the bad apples in the firms to provide a better job. Myself as a well prepared client with several months for any situation I ended up living with a friend and paying for storage for unknown period of time, the amount of stress caused was upsettingly high. Hopefully this doesn't happen to anyone and my review helps someone to get clear expectations when using this firm.

It’s gone from bad to worse, my first mistake was to listen to my estate agent referral about this so called greatest and fastest company in the UK. First of all they will give you a decent quote, but you end up paying triple, my selling fees were £2679 for selling leasehold maisonette and my buying fees £2728, for buying straightforward empty detached house freehold. They put us under great pressure and stress throughout the whole process in 6 months, making mistakes after mistakes, making us re-sending, reprinting, re-emailing,using special delivery. Constantly chasing them and stressing for replies. Last minute requests usually on Friday just before 3pm when they close and you can’t do anything, call them write them or anything until Monday and then wait till Wednesday to get some reply. Our main solicitor was Nazia Gofur,but I managed to talk to her over 6 months just 4 times, usually we were connected to her assistant Francesca, who was unbelievably incompetent to deal with our problems and most of the time loosing our conversations or sent documents. Their so called 24/7 was useless, not updated most of the time and actually creating more stress. It was usually updated after I raised problem with Francesca. Charging for unnecessary indemnity insurance and other “must have” was very common. Always giving us horror story what could have happened if we don’t follow their advice and pay extra for this and that. Basically they are very very good in money making exercises. After 6 weeks trying to buy house through them they never bothered to tell us that vendor actually haven’t signed contract yet and when they pulled out Avrillo kindly sent us so called discounted invoice(from £1200) for work they have already done £200 instead of £97 I ticked for such case. Francesca or Nazia knew about this problem,but there is cooling time 30 days so why would they bother. Francesca actually made a false statement about Stdl duty to make us pay them to fill form for us even though we planned to do it ourselves as it’s easy enough plus we could manage to do it before the deadline and therefore save us another £200+. We spoke to Francesca on 18.6.2021 Friday at 9.50am if there is everything fine and in order to complete on 21.6. and she confirmed that. Later on she send us email just before closing time that we have 3 working days to transfer outstanding money to them in the amount of £22879.20 otherwise we risk delaying completion and therefore face other charges and penalties. We were so angry, because we knew that actually they owe us over £9000, later in that evening Nazia realized her mistakes and sent us amended email confirming those £9000 + to be transferred to our account,but no apologies whatsoever. On 17.6. just 4 days to our completion they asked me to organise redemption statement with my lender, unbelievable, should that be their job. They also charged me ridiculous amount for lenders work,£360+vat on selling and even more for buying £475 which was easier and more straightforward. We have exchanged on 4.6. leaving them enough time to complete. However they charged us extra £147+vat for completing in less then 14 days, even though it was again Francesca who lost our signed documents previous week and didn’t bother to tell us until next Friday again just before closing time so we don’t have enough time to redeem her mess ups. Tried to make us to pay for chancel repair indemnity insurance,which no one knows why,as it’s been in mediaeval times and cancelled in 2013,but again they will give some horrors example how someone had to pay for church roof repairs. When we refused to pay they still charged us £8 for prearranging policy I guess. They also made us and the vendor to pay for another useless indemnity insurance ,which even their solicitor couldn’t understand why. 5 pack search became cheaper after refusing previous options?? At the end we knew that they received £200 cash back from our lender into their account, but never sent it to us until I mentioned it in Bank and sent email to my mortgage advisor confirming it was sent. Strangely enough all of a sudden I received a phone call from Avrillo that they found extra £200 on their account and would like to send it to us immediately??!?!!! All in all this company I would never recommend to anyone for being dodgy,practicing very effective money making exercises, making you feel scared, worried and stressed,lack of communication and knowledge from some solicitors and charging you even for breathing.

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Nazia

Victoria is such an experienced and professional solicitor and I am extremely delighted to have a great service from her field. I strongly suggest her and looking forward to get help for my future properties from her . She is very knowledgeable, friendly ,Approachable and so lovely

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Vicki Nankivell-Long

AVRillo have been fantastic for the sale of our property and purchase of our new home. The sale as had many challenges and their advice throughout has been invaluable. Would highly recommend based on their great communication and experience from start to completion.

We cannot praise this company enough. They were excellent throughout our journey in selling our house. They kept us informed of the process throughout a very difficult transition from exchange to completion and went the extra mile to ensure we were aware at all times what was going on. Neuza was both extremely professional, whilst adding a personal touch to our dealings with her. We would highly recommend.

AVRillo provided a fantastic service during our recent property purchase. The process was clearly explained throughout and key communications were promptly dealt with. The online portal provides a great reference point to clearly see how far along the process we were and which stages were yet be completed . Most impressive was the speed at which we were able to complete our purchase which from start to finish was under 3 months. Highly recommended.

The Pros: Transparent Pricing: The initial quote of £2323.16 (inc VAT) was broken down clearly, which I appreciated. Modern System: The digital setup and online portal are far superior to the old pen-and-paper methods, and having a dedicated team should, in theory, keep things moving quickly. The Cons: Pushy Marketing: The onboarding process felt overly aggressive; I only instructed them because of an estate agent recommendation. Inaccurate Portal: The online percentage tracker stagnated at around 60% even when exchange was imminent, defeating its purpose. Communication Black Hole: It took four weeks of constant chasing to finalise simple indemnity insurance. Worse still, their slow response times caused us to miss our original exchange date of 5/5/26, pushing back the completion timeline. Admin Inefficiency: Despite requesting my mortgage details months prior, they panicked at exchange and made me chase the bank for a redemption statement. My bank confirmed AVRillo could have pulled this securely via Lender’s Exchange in 3 hours. When I told them this, they requested my account number again even though they had access to this info. Lack of Internal Coordination: They continuously harassed both myself and my estate agents for a commission invoice that had already been sent three separate times. Nobody seems to check the inbox before firing off automated, daily chasing emails. I wouldn't recommend them!

Kimberley was exceptional and ensured a timely manner for completion, completing an astonishing 4 months early! Without her I doubt I would have been able to purchase the property alone.

AVRillo are absolutely brilliant – such a professional, helpful convenyancers with a really human touch. Joanne Turnbull was our conveyancer and she is just fantastic. Very much recommend for a smooth process from start to finish.