Victor
Beyond Awful
The process end to end was 8 months for completion+ 3 months for the deeds! The solicitor didn't know how to work in parallel and we were stuck several times for one or other document without the ability to progress on other documents leading to excessive delays. At the end I had to involve myself chasing on a daily basis, contacting the seller through the agent directly, other party solicitors. Without my intervention the purchase would have definitely failed as my mortgage offer was one week away to expire after completion. One of many examples to show their inefficiency is the deeds... after completion and after receiving automated emails for 3 months about them chasing someone for the final notice of assignment, I finally decided to contact myself the firm looking for the mentioned person, and for my surprise nobody in the firm knew about my case and told the mentioned person left the company 2 years ago. So this clearly shows the level of "chasing" Avrillo was doing on my case. They sent an email to an non existing person and just let it sit there for months until the client takes action, very unprofessional. For post-completion there is no supervisor, manager, or anyone in charge to talk about my case. All I could get is to the person answering the phone apologising for the company, the only way to get an answer is using the email and it takes several days for an answer no matter how urgent it is. I wish websites like ReviewSolicitor get more traction and force the bad apples in the firms to provide a better job. Myself as a well prepared client with several months for any situation I ended up living with a friend and paying for storage for unknown period of time, the amount of stress caused was upsettingly high. Hopefully this doesn't happen to anyone and my review helps someone to get clear expectations when using this firm.
