AVRillo Conveyancing

Thank you for taking the time to leave a review. We’ve been unable to locate a record that matches your details, but we take all comments seriously. We’d welcome the opportunity to look into this further, so if you’re able to contact us directly with a few more details, our team will be happy to review and assist. To address your point we have solicitors who are SRA regulated but we are regulated by the CLC. Alan Sturge Director of Operations clientservices@avrillo.co.uk 020 8370 3877

Hi Sam, Thank you for taking the time to leave your feedback. I’m pleased to hear you felt the service was good and that you had an outstanding solicitor — but I’m genuinely sorry to read that you’ve been left feeling you had no choice but to pay an additional amount at the end. That is not how we want any client to feel. I’m Angelo Piccirillo, co-founder of AVRillo. We’re still a family-run firm, founded 26 years ago, and we take trust, transparency and fairness extremely seriously. James Browne (our Head of Conveyancing) has already attempted to contact you by phone to discuss this, but we haven’t yet been able to reach you. If you could email me directly at aap@avrillo.co.uk, we will arrange a convenient time to speak and ensure you receive a clear, point-by-point explanation of the completion statement. In the meantime, some general reassurance which may help: 1. How fees can change from an initial quote At the early stages of a transaction, it isn’t always possible to predict every eventuality or the full scope of additional work that may arise — some issues only become apparent once we begin the title investigation, receive documents from third parties, or have to comply with lender-specific requirements. That’s why we provide our instruction form and Terms of Business upfront, which set out potential additional charges (at fixed, discounted rates) and guidance on budgeting for contingencies. For transparency, this fee information is also visible on our website. 2. Third-party costs vs our fees Our quotes are itemised so clients can see the difference between our legal fees and third-party disbursements (for example searches, Land Registry fees, managing agent packs and other external costs). Where an amount appears “added on”, it is often because a third party cost has been confirmed late in the process, or additional legal work became necessary during the investigation. That said, none of this helps if you feel it wasn’t properly explained — which is exactly why we want to review your matter. 3. Your concern that “no unforeseen services were rendered” If you believe the additional £1,300 does not relate to any additional work or disbursements on your file, that is something we will take seriously and investigate properly. Thank you again for raising this, Sam. I’d really welcome the chance to resolve it constructively. Warm regards, Angelo Piccirillo Co-Founder & Partner AVRillo Conveyancing aap@avrillo.co.uk | 020 8370 3877

Thank you for your feedback, I’m Angelo Piccirillo, co owner and solicitor for over 30 years. Your views are important to us all. James Browne, head of conveyancing, would love to talk because in addition to our success in moving 19 out of 20 clients compared to 4 in 10 failing with other lawyers, we also deliver our award-winning experience in an industry where so many complaints are made against conveyancing lawyers. If this wasn’t achieved we want to know. Until we chat, here are a few observations which I hope can reassure you of our best intentions. 1/. Same-Day Calls We’re the only legal firm to provide our lawyers direct personal diaries so clients can book guaranteed access without waiting weeks and without trying to get through a receptionist or go up and down on missed voicemails. We’re sorry if availability felt limited when you needed it. Let me know if you emailed your lawyer to tell them and I’ll look into it. Every booking and call is recorded, so we’re happy to investigate what happened and take steps to improve. 2/ On Emails & Follow up Every message sent or received is tracked through our live (as it happens case system - the only one of its kind). So if key emails weren’t actioned, we take that seriously. Please let’s chat so we can pull your file, review any gaps, and provide a clear answer. We aim to be proactive, and if we’ve fallen short, we’ll do what’s right. 3/. Guidance & Understanding You should never feel like you have to Google legal terms, that’s what we’re here for. Did you email us that you didn’t understand? I will pull up your file and find out what happened. We also have pages on our website with FAQ’s and video and written guides on every aspect of a transaction. Did you find these useful? How we work: We operate using a specialist legal team structure (similar to a specialist surgical hospital unit), where different specialists handle different stages to keep things moving quickly. But it’s also our responsibility to explain things clearly at each stage. If any responses came across as vague, we’d like to know more so we can address this directly. 4/. Let’s Make This Right We welcome a private chat, to hear what happened, explain anything that still feels unresolved, and see what we can do to close this chapter in a better way. Please email me directly and also James Browne head of conveyancing at jbr@avrillo.co.uk. Thank you again for your honesty, and I’m sorry we didn’t deliver the experience you deserved. Warm regards, Angelo Piccirillo Co founder/ Partner | Solicitor​​​​​​​​​​​​​​​​

Dear Edward, we're thrilled to know you had a fantastic experience with Emily and our team. Your recommendation means a lot to us. Thanks for your kind words!