Franklins Solicitors LLP

I recently used Franklins for a business share purchase. Holly Therlfall & her team were particularly diligent & supportive when dealing with a situation which I found extrely difficult. I would highly recommend Franklins for any leagl matter. I have used them for various legal matters over the past 20 years.

Thanks to Lucy and Luke for all your help with our house sale and purchase, wishing you and the franklins team a happy Christmas

The best solicitors, my wife works there so I should know.

Currently undertaking the purchase of a house with Franklin's off the back of recommendations from friends who have also used Franklins and had a great experience, so had expected I'd receive the same great service but instead I'm incredibly surprised that's not the case, and regretfully paying more for this service than I would have done elsewhere!

This is my first house purchase, and so I've had lots of questions to ask and upon asking my first solicitor (who has since left the business) I was provided with rushed answers over the phone and made to feel like another number to Franklin's. I've been lied to (solicitor's assistant advised they were waiting to hear back from my lender with CML approval. My mortgage advisor chased the lender to be told that it was already with Franklin's...) ignored no-end, and have just found out today that my 2nd solicitor handling my case has now also left the business, but I'd found this out via a bounce-back email...!

Frustrations really began to set in when I'd needed to speak to my solicitor, only to be ignored 3 times via email and not receiving any calls back to me after leaving various requests for a call back.
I'd attempted to raise my concerns but they were brushed off by the member of staff who had picked up my email that day, and so decided to bring these up with Emma McNally. Emma assured me that she would speak with my solicitor and I would hear back from both him and herself - No response was given (it's been weeks), so Franklin's, please do not respond to this review with your generic request to raise concerns with Emma McNally, because even they are ignored.

It's disappointing to have to write this review, but I'm yet to conclude the purchase of my property, and will happily amend this to reflect the service provided should it improve, but at this stage I'm not confident it will and the best part is I get to pay for the privilege!

Very disappointed. My first buyers fell through. Franklins did very little unless I specifically asked them to. I constantly had to keep them informed of what was going on in the chain, when I thought it should be the other way round. Thankfully my estate agents found another buyer quickly and tirelessly pushed it through,but it really felt like my solicitor couldn't be bothered. She went on holiday at the busiest time, two weeks before we were due to complete. She seems to let her team do all the work, who were very sweet but didn't really know what was going on. When I did actually mange to speak to her she was extremely rude. She actually let it slip that she was listening to my telephone conversation with her assistant but clearly couldn't actually be bothered to speak to me herself. When we did manage to complete she acted like she deserved a medal, not like she'd just done the job I'd paid her to do. Very unprofessional.