Used Franklins to sell two properties including a part exchange, What started off good soon turned into a shambles. I was advised by franklins that I needed to get a certain deed from a management company to sell the property, I struggled for weeks on end and all franklins could muster up was an email, in the end I had to go through my estate agents to help chase this up. In the end I had to drive around to get this deed myself and then deliver it to franklins to get signed.
I told franklins that my management company owed me money, however franklins took this from what was owed to me, it then took weeks and a number of emails to be told I will have to chase the management company myself to get this back (shocking) endless documents were sent on wrong forms.
On the part exchange the updates we got were from the site office. Franklins never informed us our new build was delayed. Once completion got nearer we was again chasing to get our statement to pay our deposit. They waited until 5pm the day before to tell us they don’t know what we owe on the mortgage, will have to work it out manually and then settle it once we complete (shocking) we was waiting until 8pm that night until it arrived. Barclays has limits on what could be sent daily so we had to set our alarm at midnight to send the rest across
On the day of completion once everything was loaded onto the vans franklins informed us we no longer had a mortgage offer, no explanation we’d have to take it up with the broker. I drove down to the office to be told by a very condescending lady I couldn’t see my solicitor without an appointment (so she expected me to foresee this, or expected me to camp out in the road) only after saying I want to complain would I see the solicitor, to find out it’s a different lady than the one I started with as she had left the business
Over charged around £1500 on completion but couldn’t do anything about it due to short notice, was assured this would be sent over via fast transfer and would take a couple of days to come.. nothing for two weeks had to speak to the practise manager who then managed to sort this for me.