Magara Law Limited

Dear Rabab, I am first and foremost sorry that you felt you had a disappointing experience with me. What you have written is genuinely not the essence of my practice, professionalism or firm, and your experience is not an experience I would want anyone to have anywhere; and most certainly not with Magara Law. I have reached out to you separately to try to understand why you would leave such reviews nearly a year since your matter and to understand your position better, however, I must write the below for those others who will read your review and my response: Mental health as a topic and a factor is very important to me and those in my firm. We take it seriously and seek to treat every single client as a unique individual with individual circumstances. In the context of your matter (which I will not expand on for confidentiality reasons) while the voluntary redunancy was in fact the best option for you, I had explored all other options and advised you that whatever you decide is ultimately down to you. I would never dismiss anyone's concerns, but it is of course my job to give you the best advice possible (which may in some cases be what a client does not want to hear, but needs to hear). Your matter would principally warrant a 30 minute consultation, however I had nearly 4 hours' worth of consultations with you as I genuinely wanted to help you in your difficult cirucmstances. There was also no charge to you for those additional consultations. I also would never insist that anyone turns their camera on irrespective of their voicing of feeling vulnerable (although you never expressed a requirement not to have your camera on because of feeling vulnerable). I would however state that with online consultations (for money laundering and identification regulation purposes), clients do need be able to prove they indeed are who they say they are, and one of the easiest ways to do this is by turning the camera on - even if briefly. For the record, if anyone ever expressed a feeling of vulnerability with having their camera on, there is never an insistence from me. I do not know what unconscious bias you are detailing that I have towards you, although I want to let you know that I do not have any negative or ill-feeling towards you. I sincerely wish you well. You kindly corrected my pronounciation of your name - I was only aware of one pronounciation of your name - at the start of our first consultation, but I did not persist in pronouncing it incorrectly after that. For anyone else who reads my response, I would like you to know that I and the team here care deeply about each individual and their individual need. Anyone can go through a difficult season at any point and we wish to do our best for every single client. Rabab - I am sorry that you regretted using our services, and I hope that I and the firm can do our best to ensure that at the end of a client's difficult season, they can move forward to a brighter tomorrow. My offer to you to get in touch with me separately remains. If you choose not to (and it is indeed your choice), I wish you well and all the genuine best for your future ahead. Roy M