Pardoes Solicitors

Good feedback on Conveyancing service provided by Tanya Hopkins at Pardoes

They initially made a good impression and are a well-known firm in Bridgwater, but after the initial meeting where everything was finalized, we heard nothing further about the case. We had to constantly chase them up because the parties involved weren't getting any responses, which forced us—the family—to get involved, even though we had already paid for the services; my late father had arranged everything specifically so we wouldn't have to worry. Not only did they fail to answer our emails at first, but when they did reply—after weeks—they used the excuse of staff changes, a matter that had nothing to do with us. Furthermore, the delays inevitably led to extra costs that we shouldn't have had to cover. We have repeatedly asked for the matter to be resolved, yet they have offered no solution whatsoever. Simply put: HORRIBLE SERVICE.

I can't recommend Mark Hood highly enough. Going through a divorce is hard enough on its own, and I was also dealing with post service mental health difficulties at the time. Mark understood that from the outset. He never made me feel like a burden or like I was slowing things down, and he took the time to make sure I actually understood what was happening at each stage. As a veteran himself, Mark brought something extra to the table. He has an excellent working knowledge of the Armed Forces pension schemes, which is an area a lot of solicitors simply don't grasp, and that made a real difference to how my case was handled. He also clearly understands the military mindset and the pressures that come with service life and being a veteran. I never had to explain myself twice. He does a great deal to support other veterans going through the same thing, and it shows. What stood out most was his kindness. He was patient when I needed things explained again, and he always checked in on how I was coping rather than just pushing the case forward. His advice was clear, sensible and well judged, and more than once he offered a perspective that helped me see things differently. I honestly don't think I would have got through the process without his support. Thank you, Mark.

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Mark Hood

Ms Molly Guest is absolutely exceptional. I cannot recommend her enough. Extremely professional, quick to respond, very knowledgeable and such a superstar in every aspect. I am forever grateful I have been in the hands of this amazing lady. The case went smoothly thanks to Molly's utter devoted and professional approach. Molly is an absolute asset to this company. Biggest thank you to Molly and Pardoes. You've helped us get our lives back.

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Molly Guest

Having previously used Pardoes, and been happy with the service, we thought we would ask for a transfer of equity and possible deed of trust in April. Was told that my partner also had to register as he was paying into property. Gave a £200 deposit and an estimate for just over £1000 plus £660 for the deed of trust. Took documents to our local office (Taunton) only to find it had closed! Drove to Bridgwater and the office had moved twice so, eventually found it. At the end of June we informed them that we were in a position to proceed but, the person dealing with this had left and we were allocated another person in Yeovil! Assuming all was well, no! , we received an email from Yeovil to say that they couldn’t act for my partner and he would need another solicitor to act for him. Why weren’t we told this from the beginning!!! This has added yet more costs to the process taking the joint spend to nearly £3000!!! Also received another email during this fiasco to tell us that our contact person in Bridgwater had left the company so, that’s two different people dealing with the case who have moved on!! Was then given another estimate of costs for over £2000 which included paying off the mortgage (this had already happened) so we questioned why the estimate included bank admin fees, redemption fees and telegraphic fees. Initially was told to ignore the redemption fees but, after questioning this, was told that the redemption fee and telegraphic fee would not be charged if the mortgage had been discharged. Nothing about the bank admin fee and several hundred pounds to send a transfer document over to the community management company (our home is freehold) although we had already paid the £175 fee for the management company for the change of name. We are now so completely dissatisfied with how we have been treated, we have asked for the return of our deposit. Not once have we received any advice, and certainly no clear explanation of the estimated cost. It’s just been a money making process for Pardoes and we would not recommend them or use them again.

Yesterday, 11th August 2026, I contacted this Company and a very pleasant Receptionist listened patiently and attentively to my enquiry, and then assured me someone would call me back, but as this was around 4pm I assumed that callback would be later in the week, but at 1815 that same evening I received a call from a young woman at Pardoes named Jesse who is a Trainee, obviously working long hours, but she listened to me, and detailed my options and offered very helpful advice. Her call lifted me no end to what had been a continuing challenging, and frustrating day of many. Jesse is knowledgeable and has a calm demeanour and I wish her every success in her future in what is a very demanding career choice. Thank you anonymous receptionist, and thank you Jesse, and thank you Pardoes for having caring and very pleasant staff.

We have just had the most amazing conveyancing service by Izzy Fell. She has thoroughly "looked after us" . She treated us with care, understanding and humour throughout our sale and purchase. She is a delightful young lady and my husband and I wish her all the best in her career. She was recommended to us via Mortons Estate agents, who were also excellent. Keep being enthusiastic about your job Izzy as it really does shines through. Pardoes are so lucky to have you.

Tanya and Katie have been excellent throughout the buying process. As a first time buyer they guided me through the process with great communication and knowledge and made the whole experience simple to understand, but also going the extra mile at each stage of the conveyancing. Thank you to all at pardoes solicitors and I highly recommend as a first time buyer. You have all been brilliant. Best wishes Luke

These solicitors are amazing. Highly efficient and thorough I would recommend them to anyone

Excellent. As first-time buyers, we’re so grateful for the amazing support from everyone. The whole team made the process smooth and stress-free, and the reception staff were always warm, helpful, and welcoming. Thank you all for your guidance, patience, and kindness—you made this experience truly wonderful.