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Matter Type:
Disputed Probate
Lizzie
Collected on:
Wills and Probate Great service.
We received an excellent, personal service from Ellie.
We were offered great, clear advice, all easily understandable.
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0114 281 3636
Since 2001, Best Solicitors has grown from 3 founding partners to a team of over 30 legal experts -all committed to delivering a fair, compassionate, accessible service. Whether you’re buying your first home, experiencing marital/parental difficulties or wish to ensure your family’s security by drafting your first will, you will receive guidance, support and of course, industry-leading expertise. Thank you for considering us. Read more...
Best Solicitors Limited
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Best Solicitors Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Best Solicitors Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Best Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Best Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Best Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Best Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Best Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Disputed Probate
Lizzie
Collected on:
We received an excellent, personal service from Ellie.
We were offered great, clear advice, all easily understandable.
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Verified review
This review has been left by a verified client who used Best Solicitors Limited.
Jamie,
Collected on:
It was good but I didn’t get the out come I wanted but would like to thank them for trying
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Matter Type:
Wills
Daniela
Collected on:
Ellie from Best Solicitors has been a pleasure to work with in preparing our wills. She showed knowledge and a lot of patience while we were making our decisions. She was also always happy to jump on a call with us to explain things further. We used Best Solicitors for our mortgage as well. We would highly recommend.
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Matter Type:
Wills
Robert
Collected on:
Arranged two mirror wills with Ellie. Swift, accurate and all very efficient. Very affable and would highly recommend
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Verified review
This review has been left by a verified client who used Best Solicitors Limited.
Jasvir,
Collected on:
Was recommended Best through our Estate Agent. I had used their previous one and was not happy with the delays they caused. Best did not do that, they were effective and efficient through out our process and quick to communicate. When you needed things explaining in clear terms, they did that without a fuss or judgement. For my me but my house, they could not process this but passed me onto their partner solicitors who was just as good and made the process so easy and stress free.
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Verified review
This review has been left by a verified client who used Best Solicitors Limited.
Bethan,
Collected on:
Professional and responsive service from all staff at all times. I was very happy with the service offered when purchasing a property
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Verified review
This review has been left by a verified client who used Best Solicitors Limited.
Susan,
Collected on:
I was in a vulnerable state when I approached Best Solicitors, but Sarah very quickly put my mind at ease. I was provided with helpful and clear advice from the start, along with a feeling of comfort. Sarah took the time to understand me and my situation which removed any initial feelings of the fear. I would definitely recommend Sarah to anyone, especially if you are nervous as she will support you throughout the process.
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Verified review
This review has been left by a verified client who used Best Solicitors Limited.
Vasilis, Elisabeth,,
Collected on:
We contacted them because they were recommended by a friend for a house purchase. Very great service. Kerrie Neath kept us informed throughout the process making sure all enquiries were answered and all documents were ready.We highly recomend them.
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Matter Type:
Disputed Probate
Sean
Collected on:
Best solicitors were recommended to me by a friend, they turned out to be professional and friendly and as the advert says ‘does exactly what is said on the tin’.
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Matter Type:
Wills
Angela
Collected on:
Ellie took time to explain and advise in a professional way.
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Alice
Collected on:
I used Best Solicitors 3 years ago when buying my first home. The process was slow, which I don't think was their fault at all but I did always get told the same stock phrase when I called them for an update which didn't help me understand why nothing seemed to be happening. Anyway, we got there in the end - however, I was sure I had transferred too much money to them for the purchase (I'd had to do it in several instalments due to banking app limits) but they told me I was wrong. Two years later they emailed to say I had overpaid £2000 and they returned it to me. This was very annoying but at least they did return it I guess!
I recently instructed them for my next purchase and it turns out they are no longer on the Barclays panel, which means you cannot use them if you are getting a mortgage from Barclays. I had no idea (I had a Barclays mortgage last time as well) and had already made my first payments to them and filled out loads of forms before my broker flagged it. They were initially very difficult in response and said they couldn't possibly tell customers the whole long list of which lenders approve them etc and that they couldn't return my money as it was already spent on checks and searches. I was not impressed with this as I had listed Barclays as my lender on my forms and they did not take payment to begin the searches until 3 days later so I felt they should have checked the forms first and told me that Barclays won't work with them any more. I instructed new solicitors, who offered to see if they could use any of the searches to save me paying for them a second time - when I then asked Best Solicitors which searches they had done, suddenly they agreed to refund all my money except for their onboarding fees (which is fair enough). So either they hadn't actually done any searches yet but were just going to keep my money OR they had, but then were embarrassed when I pointed out they should have checked my forms first so they refunded it anyway.
Either way, it has been a frustrating experience. I am grateful for the refund but wanted to flag the Barclays issue to future customers.
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Garry
Collected on:
Terrible service use a company that lies and don’t follow the legal process
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John
Collected on:
I found them very friendly and efficient. I was pleasantly surprised as to how easy the process was and how quickly the sale was completed, took just 3 months. No problems what so ever , I would highly recommend them
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Lee
Collected on:
Great place went in to get some info on my will very helpful
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Phoebe
Collected on:
I am really pleased that I went with Best. Having previously bought a home and having a nightmare with solicitors i was a bit nervous. However, the service I received was amazing. The team were always quick to respond to email and if I rang the office they picked up fast and took my call and dealt with my queries then. I never had to chase someone for a phone call (which previously was a nightmare when i last bought!). They were quick to pull up issues and didn't let them go - potentially saving me quite a bit of money were they not raised! Bethan & Kerrie were both very friendly during the process too which made the whole process much more enjoyable. I would recommended this team to anyone looking for conveyancing and I would 100% use again. Thanks both!
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The truth is solicitors are normal people. We’re frustrated and delighted by the same things as you. The perception that solicitors are distant and difficult only prevents the most vulnerable people from seeking help – and that injustice troubles me deeply.