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Thompson & Brown

3.9 | 22 Reviews 22 Reviews | Family Law
37 Total Company Reviews info icon Family Law | info icon 37 Total Company Reviews Family Law | info icon 37 Total Company Reviews

Legal Chambers, 8 Lint Riggs, FALKIRK, Stirlingshire, FK1 1DG

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Legal Chambers, 8 Lint Riggs, FALKIRK, Stirlingshire, FK1 1DG

Regulated by:

The Law Society of Scotland

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Thompson & Brown Review Scores & Client Satisfaction Overview

3.9
Very Good
77%
Value for
Money
64%
Success
Rate
64%
Would
Recommend
Communication 3.7/5
Initial Impressions 3.9/5
Approachability 3.7/5
Documentation Accuracy 3.8/5
Legal Knowledge 4.0/5
Value for money 3.9/5

Description

We're a family-run practice based in Glasgow, with offices in Coatbridge, Airdrie and Edinburgh, serving the whole of Scotland — from the Highlands and Islands to the Central Belt. We run a fully paperless office, so your case moves quickly and nothing gets lost in a filing cabinet.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompson & Brown offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompson & Brown Review Scores & Client Satisfaction Overview

3.4
Very Good
69%
Value for
Money
57%
Success
Rate
57%
Would
Recommend
Communication 3.3/5
Initial Impressions 3.5/5
Approachability 3.4/5
Documentation Accuracy 3.4/5
Legal Knowledge 3.5/5
Value for money 3.4/5

Description

We're a family-run practice based in Glasgow, with offices in Coatbridge, Airdrie and Edinburgh, serving the whole of Scotland — from the Highlands and Islands to the Central Belt. We run a fully paperless office, so your case moves quickly and nothing gets lost in a filing cabinet.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompson & Brown offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Thompson & Brown

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–13:00
Saturday (Closed)
Sunday (Closed)

Legal Chambers, 8 Lint Riggs, FALKIRK, Stirlingshire, FK1 1DG

Reviews

3.9 /5 22 Reviews
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Rating

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Clients say

What clients say about Thompson & Brown

Clients praise the firm’s family law expertise, strong case preparation and strategic approach, particularly in child contact matters. Reviewers value clear, prompt communication, sensitivity and compassionate support during stressful proceedings, plus attention to detail and patient explanations of options. The team is seen as professional, reliable and dedicated, making complex situations easier to navigate and achieving positive outcomes for many clients.

professionalism
expertise
clear communication
prompt responses
attention to detail
dedicated representation
compassionate support
knowledgeable advice
patient handling
reliable guidance

ReviewSolicitors Review List

Profile image of Kevin McLellan

Kevin McLellan

Thanks to Shelley Grant

Thank you so much to Shelley Grant who helped me through a difficult & complicated case in regaining contact with my son. Shelley always made time for me, answered my questions and made me aware of my options. She always made sure I was aware of proceedings and what to expect. Couldn’t have asked for a better solicitor.

0
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Darren

Child Law

Jordan McGuiness

I’m a father who was seeking direct contact with my son and Jordan McGuiness was the solicitor assigned to my case and from start to finish he was patient and understanding. Although my outcome wasn’t what we set out for that was decided by myself in the end , Jordan had suggestions and a vision of what he could do to ensure it went all the way to the end. I’ve put that I’m satisfied with the outcome because Jordan could have be offered no more than he did and I’m grateful

0
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anonymous

Highly Recommend – Great Result Achieved

I had an excellent experience working with my solicitor (SHELLY GRANT) on a family law matter. She was very professional, knowledgeable, and highly supportive throughout what was a very stressful time. Everything was explained clearly, and I always felt informed about my options and next steps. Their communication was prompt and reassuring, and she handled my case with sensitivity and care. I really appreciated her attention to detail and dedication to achieving the best possible outcome. I would highly recommend her services to anyone needing expert and compassionate family law advice.

0
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Mr Sean palmer

Facing difficulties with child contact

Quickly responded to emails & calls via phone due to my location being in England and Shelly grant being based in Glasgow. I cannot thank Shelly Grant at Thompson Law Glasgow enough. She made me feel heard unlike a previous solicitor and she was very much on the ball! They were patient and understanding with this complex situation! They explained every step during this absolute nightmare of trying to gain access to see my son. If you need a firm that actually cares, look no further." Thankyou very much.

0
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anonymous

Horrific experience & nothing but rude

Made an already traumatic & stressful situation a million times worse. (Notice how they’ve also removed their reviews from their Facebook page) Absolutely horrific company. Michael Thompson is nothing but rude to his clients. Your allocated solicitor never even attends your hearings, they send young trainees for complicated cases who do not have a clue about your case or fight your corner whatsoever. None of my points ever even got raised every single hearing. They never answer the phone or reply to emails and constantly cancel appointments due to ‘personal reasons’, then rush you through everything in a panic 5 minutes before you go into the court room every hearing. ABSOLUTELY AWFUL REPRESENTATION AND SHOCKING CUSTOMER SERVICE. They refuse to hold their hands up at all for their constant mistakes & awful service and try to turn it on you and make out you are the problem. DO NOT USE THIS COMPANY. How they are still in business is beyond me. Despite complaining about them to the Scottish Legal Aid Board they were still useless and nothing but rude. If you see many other 1 star reviews on Google you’ll note this is unfortunately a common experience. How they are still in business after the way they treat their clients is beyond me.

3
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Reviews

3.4 /5 37 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Thompson & Brown

Clients praise the firm’s family law expertise, strong case preparation and strategic approach, particularly in child contact matters. Reviewers value clear, prompt communication, sensitivity and compassionate support during stressful proceedings, plus attention to detail and patient explanations of options. The team is seen as professional, reliable and dedicated, making complex situations easier to navigate and achieving positive outcomes for many clients.

professionalism
expertise
clear communication
prompt responses
attention to detail
dedicated representation
compassionate support
knowledgeable advice
patient handling
reliable guidance

ReviewSolicitors Review List

Profile image of Clare Forrester

Clare Forrester

Ainslie Bennett

I had an excellent experience working with Ainslie Bennett and Johnny Thompson throughout my case. From the very beginning, they demonstrated professionalism, expertise, and genuine dedication to achieving the best possible outcome for me. They kept me informed at every stage of the process, explained complex legal matters in a way that was easy for me to understand, and always responded promptly to my questions and concerns. Thanks to their hard work, strategic approach, and attention to detail, we were able to win the case. Their confidence, preparation, and commitment made a very stressful situation much easier to navigate. I highly recommend their services to anyone seeking a knowledgeable, reliable, and compassionate lawyer. I am truly grateful for their support and outstanding representation.

0
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anonymous

Do not waste your time or money!!!

This Law firm service is absolutely shocking!! They handled my case for a short period but from the start communication was extremely poor. The attitude of the secretary’s answering the calls were abrupt, rude, defensive and unhelpful. It is clear they have far to many clients than they can handle and there is no client care whatsoever you are a number and your treated as such. There has been delays to my case caused by this firm which has been detrimental for me. Would not recommend this firm please do not waste your time or money !!!

2
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Profile image of Kevin McLellan

Kevin McLellan

Thanks to Shelley Grant

Thank you so much to Shelley Grant who helped me through a difficult & complicated case in regaining contact with my son. Shelley always made time for me, answered my questions and made me aware of my options. She always made sure I was aware of proceedings and what to expect. Couldn’t have asked for a better solicitor.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Darren

Darren

Child Law

Jordan McGuiness

I’m a father who was seeking direct contact with my son and Jordan McGuiness was the solicitor assigned to my case and from start to finish he was patient and understanding. Although my outcome wasn’t what we set out for that was decided by myself in the end , Jordan had suggestions and a vision of what he could do to ensure it went all the way to the end. I’ve put that I’m satisfied with the outcome because Jordan could have be offered no more than he did and I’m grateful

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Highly Recommend – Great Result Achieved

I had an excellent experience working with my solicitor (SHELLY GRANT) on a family law matter. She was very professional, knowledgeable, and highly supportive throughout what was a very stressful time. Everything was explained clearly, and I always felt informed about my options and next steps. Their communication was prompt and reassuring, and she handled my case with sensitivity and care. I really appreciated her attention to detail and dedication to achieving the best possible outcome. I would highly recommend her services to anyone needing expert and compassionate family law advice.

0
Collected on: ReviewSolicitor collection source logo

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