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This area covers the drafting, negotiation and enforcement of contracts for the supply of services, including service level agreements, outsourcing and vendor arrangements, as well as the management of commercial relationships with customers and suppliers. A solicitor typically drafts terms and conditions, negotiates pricing, liability and performance standards, reviews tender responses and helps resolve disputes arising from service delivery, performance failures or contract termination. Practical issues include ensuring compliance, risk allocation and the protection of intellectual property within service arrangements.
In these matters the solicitor handles contract drafting and negotiation, review of service charges and payment terms, risk allocation through limitation of liability and indemnities, performance metrics in SLAs, data processing and privacy considerations, and disputes through negotiation, mediation, or court, where necessary. They coordinate with procurement teams, finance and operations to manage ongoing obligations and change control.
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