10 Royal Crescent, Cheltenham, Gloucestershire, GL50 3DA
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10 Royal Crescent, Cheltenham, Gloucestershire, GL50 3DA
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 558379
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The rankings below show the areas of expertise that Hughes Paddison Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
10 Royal Crescent, Cheltenham, Gloucestershire, GL50 3DA
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Having been recommended to H&P i was passed between 4 different solicitors, all of whom failed to handle my case appropriately. Upon complaining the relationship was terminated and then they failed to transfer my file for weeks, and finally released it the day before the hearing only once threatened with an action for contempt of court. Truly shocking and appalling behaviour.
I have recently used the services of both Sarah Maxwell and Madelaine Prior. I found both ladies to be excellent. They made the whole process understandable and easy. They were both very approachable and had excellent communication with responding to emails etc swiftly. I’d certainly not hesitate in recommending either of them to anyone. They’re a credit to the company.
I would definitely not recommend Hughes Paddison. They were appointed as executors for our late mother’s will but, despite all their promises, they demonstrated very little commitment to completing the process in a timely manner. For example, they told us not to use the Government ‘Tell Us Once’ service as they would complete it … and then didn’t bother to do anything about it! The result was a greatly extended time-frame for completion as they had to contact everyone individually. They waited three months before chasing a reply to emails they had sent. They also almost doubled the charges they originally quoted when they started the process but didn’t tell us this until after completion. We complained to the Legal Ombudsman who fully reviewed the case and found in our favour, determining that Hughes Paddison had not provided “a reasonable level of service” in certain areas. We received a 15% refund of the final charge. Not all solicitors are the same and there are far better firms locally. Learn from our experience and choose your solicitor very carefully.
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My wife had a complex employment case which had a FOS decision to obtain a quantum assessment to be carried out. Kimberley Whalen Blake took on this case for my wife. She was absolutely amazing in everything she did throughout the case. Her expertise is exceptional. Communication skills are also excellent explaining the whole process as the 1.5 year assessment progressed. Nothing seemed to much trouble. If you have Kimberley on your side be assured from us you will be in safe professional hands. Thank you Kimberley for your tireless pursuit of putting together my wife’s employment case for counsel. Ashley James
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A huge thank you to David Sterrett of the Family team who has been a source of unfailing support and encouragement over the last four years during a difficult, highly acrimonious and extremely long-running divorce. David has a wealth of experience and has never been phased by all the bumps in the road along the way. He has great integrity and has proven himself to be trustworthy during this time.
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