Matter Type:
Residential Conveyancing
Kelly
Collected on:
Poor Service
Property Sale. No chain.
Unfortunately I have to agree with all the negative reviews, the service received was unbelievably poor.
From appointing them to completion it took 9 MONTHS!! Without the excellent service received from Peter David Huddersfield and my own intervention the sale would have fallen through.
Dealing with Joanne and Chloe was hard work, too many times I had to chase for updates and even make calls to third parties myself. I got the impression they preferred to hide behind emails instead of picking up the phone. Their communication skills are terrible. The lack of any urgency from them contributed to holding up the sale at huge costs to myself. It’s clear the Brighouse office is poorly managed as the staff are evidently in capable of coping with their workloads.
If you wish to avoid a lengthy sale and additional stress I strongly recommend you avoid this company. Take note of the reviews!
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