Sue
House conveyancing
Kate Potter was not only very professional and proactive, she was also very patient and answered all my questions without making me feel like a twit
Russell Malvern Limited
14-16 High Street, Bromsgrove, Worcestershire, B61 8HQ
Accepting new clients
14-16 High Street, Bromsgrove, Worcestershire, B61 8HQ
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 8010508
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Russell Malvern Limited Review Scores & Client Satisfaction Overview
No Reviews
Value for
Money
Money
Value for money
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
83% below
national average
Success
Rate
Rate
Satisfied with outcome
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
82% below
national average
Would
Recommend
Recommend
Would recommend to friends and family
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
81% below
national average
Communication
N/A
Initial Impressions
N/A
Approachability
N/A
Documentation Accuracy
N/A
Legal Knowledge
N/A
Value for money
N/A
Trading names:
•
Russell & Co
Description
Our team is made up of friendly, diligent legal experts who have worked all over the UK. We will always take the time to understand your priorities and find the most effective ways to meet your needs, no matter how challenging. We know how much our clients value good communication, so are happy to speak face-to-face, over the phone, via email or through video conferencing.
Rankings by area of expertise
The rankings below show the areas of expertise that Russell Malvern Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Practice areas not listed yet
Practice areas not listed yet
Russell Malvern Limited Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 95%+
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
13% above
national average
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
18% above
national average
Would
Recommend
Would recommend to friends and family: 95%+
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
19% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Trading names:
•
Russell & Co
Description
Our team is made up of friendly, diligent legal experts who have worked all over the UK. We will always take the time to understand your priorities and find the most effective ways to meet your needs, no matter how challenging. We know how much our clients value good communication, so are happy to speak face-to-face, over the phone, via email or through video conferencing.
Rankings by area of expertise
The rankings below show the areas of expertise that Russell Malvern Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
2 / 6
Land Law
2 / 3
Wills, Trusts & Probate
4 / 7
Auction Law
1 / 2
Charities
1 / 2
Child Law
1 / 4
Clinical Negligence
2 / 2
Commercial Property
1 / 4
Company & Commercial
2 / 4
Consumer
2 / 4
Customs Law
1 / 1
Debt and Tax Law
2 / 3
E-Commerce Law
1 / 1
Employment
3 / 4
Energy & Transport
1 / 1
Family Law
3 / 5
Human rights
1 / 1
Money & Tax
2 / 4
Pensions Law
1 / 1
Personal Injury
2 / 3
Regulations
2 / 4
Trade Law
1 / 1
Local
2 / 4
Housing & Property
943 / 4,693
Land Law
936 / 1,319
Wills, Trusts & Probate
2050 / 3,713
Auction Law
177 / 291
Charities
375 / 756
Child Law
927 / 1,643
Clinical Negligence
773 / 1,221
Commercial Property
1326 / 3,582
Company & Commercial
1780 / 4,053
Consumer
1353 / 4,309
Customs Law
55 / 121
Debt and Tax Law
463 / 775
E-Commerce Law
47 / 72
Employment
2119 / 3,550
Energy & Transport
151 / 501
Family Law
2119 / 4,157
Human rights
383 / 951
Money & Tax
611 / 1,908
Pensions Law
339 / 483
Personal Injury
1496 / 2,597
Regulations
536 / 2,338
Trade Law
111 / 169
National
1620 / 11,165
Contact & Locations - Russell Malvern Limited
14-16 High Street, Bromsgrove, Worcestershire, B61 8HQ
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Clients say
What clients say about Russell Malvern Limited
The firm is praised for conveyancing, property sales and purchases, land transactions, and wills and powers of attorney. Clients value its thorough legal expertise, clear explanations of complex issues, and ability to make matters easy to understand. Soft skills highlighted include professionalism, prompt replies, regular updates, patience, friendliness and reassurance, especially for first-time buyers and clients with more complex needs. Feedback is overwhelmingly positive, with no major complaints about expertise or service. The only mild frustration mentioned is that some matters were complex, though this was handled well without unnecessary chasing.
Professionalism
Swift replies
Kept updated
Excellent service
Thorough guidance
Friendly manner
Plain explanations
Patient understanding
First-rate quality
Seamless process
ReviewSolicitors Review List
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Reviews
4.9
/5
11 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Russell Malvern Limited
The firm is praised for conveyancing, property sales and purchases, land transactions, and wills and powers of attorney. Clients value its thorough legal expertise, clear explanations of complex issues, and ability to make matters easy to understand. Soft skills highlighted include professionalism, prompt replies, regular updates, patience, friendliness and reassurance, especially for first-time buyers and clients with more complex needs. Feedback is overwhelmingly positive, with no major complaints about expertise or service. The only mild frustration mentioned is that some matters were complex, though this was handled well without unnecessary chasing.
Professionalism
Swift replies
Kept updated
Excellent service
Thorough guidance
Friendly manner
Plain explanations
Patient understanding
First-rate quality
Seamless process
ReviewSolicitors Review List
anonymous
Land purchase
We had conveyancing regarding land purchase recently, handled by Rachel Stokes. We were impressed by her professionalism, swift replies to various enquiries & keeping us updated at every stage. We would recommend Rachel & this firm for any future dealings.
J K Jones
Conveyance of my home
Excellent service. I can’t praise or thank them enough for the work they did to help me buy my new home. A special thank you to Leanne Curtis she is a star
Tom H
A very professional, thorough and friendly service
We had to have new wills and powers of attorney made up. As we had some slight complexity, we researched the best firm to help us and chose Russell & Co. I'm very glad we did. Miesha Heyworth and the team at Bromsgrove were excellent. While very thorough, the experience was also informal and friendly. The quality of work was first rate. We also appreciated their patience and understanding throughout. They made the legal complexities of our situation very easy to understand, and no question was too small or simple for them to answer clearly. We appreciated both their pace at getting documents to us for review, but also how they left us time to do so without unnecessary chasing. Completely recommend them, and would use them again for other legal services, thanks.
anonymous
Housing & Property
Excellent service
Kerrie Fleet provided an excellent, thorough and helpful service when we purchased our first property. As first-time buyers, she effectively explained the legal intricacies involved, making us feel reassured, as well as keeping us updated throughout. We would highly recommend her services.
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