Catherine Hughes

Accepting new clients via ReviewSolicitors

  • Regulated by: The Solicitors Regulation Authority

  • Regulator ID: 28736

  • Based in Hartlepool, Cleveland
  • Licensed for 29 years

Accepting new clients via ReviewSolicitors

  • Regulated by: The Solicitors Regulation Authority

  • Regulator ID: 28736

  • Based in Hartlepool, Cleveland
  • Licensed for 29 years

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Catherine Hughes

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3.0
Good
60%
Value for
Money
67%
Success
Rate
33%
Would
Recommend
Communication 2.3/5
Initial Impressions 3.7/5
Approachability 2.3/5
Documentation Accuracy 3.3/5
Legal Knowledge 4.0/5
Value for money 3.0/5
Expertise

Experience

  • Tilly Bailey & Irvine LLP

    Assistant

    Until Present

Languages spoken

  • English

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

York Chambers, York Road, Hartlepool, TS26 9DP

Reviews

3.0 /5 3 Reviews
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Louise,

Verified
Housing & Property

Requested review

They were ok polite when you do get to talk to someone but everything done electronically and sometimes all you want to get is some verbal advise and that was very had to get

Solicitors tagged in
this review

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted that you had a good experience with us. I will pass your comments over to the team.

0
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Jabar,,

Verified
Housing & Property

Property sale

Great professional team. Highly recommend

Solicitors tagged in
this review

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a lovely review. We are delighted that you had a good experience with us.

0
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Survivor

Family Law

Divorce & finances - poor communication

I learnt a lot by leaving this firm and going to a recommended solicitor and finding out how a solicitor is meant to work. TBI Hartlepool, who I contacted via a domestic abuse charity, where they have a plaque of support, did no end of damage to my confidence and bills. They wanted everything in paper, so if it was sent electronically, they reverted to paper. When I changed firms, the new firm was aghast at receiving everything in paper format (especially if I sent it electronically in the first place). I paid again for it to be reverted back to e-format. Lack of sympathy, empathy, no pushing through on what was a protracted abusive case. Lack of clarity on charges and rights, especially someone struggling with trauma. I thought this was normal until I had a different experience, and realised my time with TBI only reinforced my gaslighting experience. However, I did have the opportunity to pay monthly. Also, a different office has been recommended and due to a lack of legal aid firms, I am going to try a different office for children’s matters: it might just be the solicitor I dealt with.

Solicitors tagged in
this review

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this matter with the team involved. Thank you for taking the time to leave us your feedback.

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